Master 30 State Farm HireVue questions covering video responses, behavioral scenarios, and insurance industry values.
Question 23 of 30
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I was working with a client with a strong personality who constantly felt they had to be an expert on everything. But they didn't have a firm grasp on the service I was performing, and while I was helping them, they constantly second-guessed me and demanded I stop helping them until they understood what I was doing. Then, when I calmly explained, despite their constant debating with me, they permitted me to continue. It was a time-consuming affair, taking three times as long to perform the work than it should have. But I was patient, reassuring them without patronizing them. In the end, I delivered a strong customer service experience, and they were grateful for my help."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The primary aim of this industry question is to evaluate your communication skills in how effectively you can explain something industry related in relatable terms. It's also in part designed to test your knowledge. So find a way to communicate it, in accordance with your nature. Avoid rambling or explaining it in a roundabout way. Practice.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The assessment vendor will screen you for how well you communicate. So keep an ear out for any stutters, awkward pauses, or your use of any speech crutch words such as "uh," "like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," and "Etcetera." Record your voice while answering some of these questions to identify your tics so you can better practice answering these questions without relying on such words. Also, pay close attention to your choice of words and what they might suggest beyond your intended meaning. Doing so will aid in presenting yourself as a clearer communicator and more of a professional.

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Written by Kevin Downey
30 Questions & Answers • State Farm

By Kevin

By Kevin