Tell me about a time you felt upset with a client?

They are trying to evaluate your commitment to the customer experience, regardless of the circumstances. Most companies have specific solutions they offer customers when an issue arises, and sometimes you have to get creative. Therefore, being unable to meet a customer's specific demand doesn't mean you cannot resolve their issue. How the customer leaves at the end of any customer experience is what they take with them. So this question explores your background in customer service and whether you deliver an exemplary customer-centric experience. How you respond to this question should reveal how well suited you are to this role.

When researching their website, you'll be able to find language that answers many of the questions posed throughout your interview set. Note their language and value statements. Integrate their language into your answers when possible. This will inform them you've identified them as an ideal match for what you are looking for and already embrace their culture and values.