State Farm HireVue Mock Interview
Master 30 State Farm HireVue questions covering video responses, behavioral scenarios, and insurance industry values.
Question 26 of 30
Tell me about a time you felt upset with a client?
Example Answer
The Goal
Why the Interviewer Asks This Question
Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I take pride in being an emotionally mature person, and have to communication skills and diplomacy to deescalate, mediate and negotiate. Not long ago, I dealt with a customer who was very upset and repeatedly talked over me and was very invalidating throughout. This made it difficult to communicate, and it was frustrating. Yet I maintained my composure and was gracious throughout our interaction. But there were moments where their conduct was surprisingly rude and offensive. Afterward, I decided to take a moment to compose myself."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
They are trying to evaluate your commitment to the customer experience, regardless of the circumstances. Most companies have specific solutions they offer customers when an issue arises, and sometimes you have to get creative. Therefore, being unable to meet a customer's specific demand doesn't mean you cannot resolve their issue. How the customer leaves at the end of any customer experience is what they take with them. So this question explores your background in customer service and whether you deliver an exemplary customer-centric experience. How you respond to this question should reveal how well suited you are to this role.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
When researching their website, you'll be able to find language that answers many of the questions posed throughout your interview set. Note their language and value statements. Integrate their language into your answers when possible. This will inform them you've identified them as an ideal match for what you are looking for and already embrace their culture and values.
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