Tell us about a time you had to deal with conflict at work? How did you handle that conflict? What was the outcome?

"I always remind myself to keep a level head, hear all sides of the story whenever possible, and remove myself from any situation that becomes heated. My coworker and I had a misunderstanding about the schedule. We both got frustrated, so I took a step back and asked if we could talk about it when we were both calm; so the tension didn't escalate. The next day, I pulled him aside and asked if we could talk. We both shared our sides of the story and realized it was just a miscommunication."

The assessment model will evaluate your conflict resolution skills with this question. Your reply should showcase your skill in effectively managing and resolving situations, with emotional intelligence and professionalism, without exacerbating them.

It's not unusual for emotions to resurface when someone recalls a conflict. Therefore, your behavior will be evaluated for defensive signals by the assessment vendor's algorithm. Therefore, it's crucial to maintain emotional maturity when reflecting on that conflict, instead of reverting back to the same emotions. Avoid body language that could be misinterpreted as insecure, closed-off, unapproachable, hostile, or disinterested. Although projecting strength might appear advantageous, authentic strength originates internally. The aim is to project confidence and tranquility.

When sharing such an example, never point fingers or assign fault. Doing so will only suggest you contributed to the conflict.