Tell us about a time you went above and beyond?
The objective of this question is to assess what giving your best looks like to you and your propensity to exceed expectations. Your response will give them insights into your work standards and what they can expect from you on a daily basis. This will also assist them in understanding your professional objectives and what motivates you. These will enable them to compare you to the other applicants in the interview pool.
Another of Sherwin Williams' values is "Performance. Our performance achieves desired results and sets an example for others is encouraged, recognized and rewarded. We set high expectations - and take the time to measure and reward achievement." Highlight your personal accomplishments, and where you've over-performed. Demonstrate your ability to think creatively and innovate. Once you've showcased your example, outline where you hope to overachieve next.
"Stepping up and going above and beyond is automatic for me. This is part of why I am considered such a dependable member of the team. Just a few days ago, my manager called out sick with the flu and before they could ask, I offered to switch shifts so that I could back up the other supervisor who was going to be on duty. This meant having split days off, which wasn't ideal. I do prefer two days off in a row, but the team needed me, so I agreed."
HireVue's "models focus on skills, behaviors, and competencies specific to the job." With this question, HireVue would describe a novice as someone who is "disorganized and unable to pay the attention required to deliver accurate and high-quality work." Someone who has an intermediate skill level they would describe as "attentive, meticulous, and careful in how they operate, delivering a thorough and high-quality job." And, they would classify someone as an expert who is "aware of other's needs and feelings, is attentive, meticulous, and careful in how they operate, delivering a thorough and high-quality job, and evaluates the impact of their work to improve future delivery." Keep these points in mind when selecting an example to share and presenting yourself as a candidate.
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