Tell me about a time you lost a job order or placement to a competitor. How did you react?

"I have one particular client who refuses ever to give exclusivity. Most of the time, their open jobs are shopped out to three other staffing agencies. The most recent order was to find a chemical engineer with 15 years of experience, which came from a direct competitor of my client. This search was incredibly specific, and a competing agency had already approached many of the candidates I called. I felt behind most of the search and, unfortunately, did not make the final placement. I took the situation for what it was; you win some, and you lose some. I will continue to give priority to this client and offer the best service possible. I'll also ensure that I am displaying the benefits of working with Robert Half by being professional, available, and understanding their needs. Also, I will never stop asking for exclusivity - in hopes that they change their mind one day."