Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.
Qantas Airways Interview Questions
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
"I started working in customer service from age fifteen and haven't been in any other role since so my customer service knowledge is exceptional."Rachelle's Answer
Wonderful! Now that you have qualified your customer service background, feel free to touch on the industries as well (retail, call center, etc).Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Where do you see yourself five years from now?
Take a look at the career growth options with the company. If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
"It's impossible to know where you will be in 5 years but be sure to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.
For example: "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
"I definitely see myself working for Qantas, hopefully in a business or first class position to really demonstrate and utilize my fine dining experience. My goal is also to be fluent in Italian, as I understand this is a revered language to have within the sector that I wish to only expand upon."Alexandra's Answer
I really like this answer! I'm sure your resume would answer this, but one thing I would be curious about if I were the interviewer is whether you know any Italian or not yet, and whether you are already working on pursuing this goal.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I hope to see myself in five years from now moving my way in a leadership role within your company. I want to be soaring about the earth at 35,000 feet with a smile on my face."Rachelle's Answer
If you do some research on Qantas try to find a specific leadership role and the responsibilities that come with the job. Be specific on what you would want to do, and how you will get there.
"Five years from now I would like to have earned my way into a Flight Crew Leader position. To achieve this, I will do (A), (B) and (C)."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have encountered an unexpected challenge. How did you handle the situation?
"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
"I face unexpected difficulty frequently in my current position. The company is in financial strain, and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."
Personality fit is important to us at Qantas. How would you describe your personality?
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This example could include buzzwords such as extroverted, energetic, and confident.
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
"I am a naturally very confident individual. It is not often I experience embarrassment or feel shy within myself and about my abilities. Other traits of mine include empathy and perseverance. I believe to all be key in a role such as this."Alexandra's Answer
Great answer! I like that you give 3 key traits.Was this answer helpful? Yes (1) or No (0)Thank you, your vote helps us display the best answers.
"I would describe myself as a very bubbly person. I'm easy to get along with and would call myself an"approachable" person. I am also very confident in what I do, whether that be serving a customer at work or the minute I step foot out of the house. I am very open and social with the ability to get a job done with a friendly attitude. I believe having a bright and enthusiastic personality is essential. A customer would much rather be served by someone who is cheery then someone miserable."Rachelle's Answer
Excellent response! This answer will give the interviewer a great overview of your personality and also your work ethic. Nice job :)Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Tell me about a time when communication became an issue when working on a team.
Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
"My current company recently went through a merger which has caused a lack of communication between the team as thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was very helpful."
"I once had a time during an Air Force Cadet camp where we had to build a fire so that we could cook our food and one of the cadets was deaf which made communication a bit of an issue. To overcome this issue, I wrote everything I wanted to say on paper, and that is how we communicated. In the end, we built our fire, and everyone got to eat."Rachelle's Answer
This answer is unique. Memorable stories like this one are what will set you apart from the other candidates. Good job.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What are your salary expectations?
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
"I currently earn about $40,000 a year and would like to stay in the same range or a little higher."Rachelle's Answer
Great! Short and sweet. This answer will be helpful to the interviewer.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
In order to work for Qantas Airways you are required to pass a criminal record check. Are you comfortable accommodating this?
Qantas Airways employes nearly 30,000 employees, all who must pass a criminal record check. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."
"I can complete a full criminal background check as well as any drug testing, or other background checks that you require."
"I can complete any criminal and drug testing that is required for this role."Rachelle's Answer
Excellent and straightforward.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What work situations excite and motivate you?
It is crucial, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.
"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."
"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."
"Work situations that excite me the most are ones in which you get to work as a team. I love getting to work in a team and hearing everyone's different approaches and opinions."Rachelle's Answer
Nice answer! The interviewer should like hearing that team work fires you up.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Why are you the best choice for Qantas Airways?
What makes you the best candidate for Qantas? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.
"I feel that I am the top candidate for Qantas Airways because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in 3 languages which allow me to communicate smoothly with a large range of customers."
"As you can see, I am invested in this interview process with Qantas Airways and will bring this same level of dedication to you if hired. You won't be disappointed."
"I believe I am the best candidate for QANTAS Airways as I already bring nearly four years of customer service experience to the company. I have won many customer service badges for my exceptional customer service skills. I can also speak basic Indonesian and Japanese, which means I can communicate with more passengers."Rachelle's Answer
Your language skills should be the real highlight here, as it is a stand-out skill that most candidates will not have. Customer service experience is great too; however, most of the people you are competing against will come from a customer service background. The service badges you mentioned are more helpful if you can offer up some info on what you did to earn those.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What unique qualities about yourself would you bring to our company?
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."
"I would use my ability to strike up a conversation and build a strong rapport with all guests. That is a unique trait I look forward to pursuing."Alexandra's Answer
Good answer! I suggest changing "pursuing" to "using" since this is a trait you already have! Maybe consider adding one or two more qualities here as well - this is an opportunity for you to tell them why they should hire you :)Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"There are many qualities that I would bring to QANTAS, but I would have to say my main one would be that I can make anyone's day go from bad to good. They could be having the worst day of their life, but I will change it around."Rachelle's Answer
Avoid 'burying the lead' when you answer. What I mean here is that it took over half the response to actually answer the question. You will notice the difference in my example, below. When you learn to answer more affirmatively, it makes a better impression on the interviewer and is another way to exude confidence :)
"I can make anyone's day go from bad to good. My customers could be having the worst day, but I will turn it around. I do this by being personal, friendly, and helpful."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
List the top 3 skills that will make you an ideal team member at Qantas.
When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with Qantas Airways?
"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:
"My top three skills would have to be that I am persistent, resourceful, and I have great communication skills which is what this job will involve."Rachelle's Answer
These are good skills to have. Try backing your answer with examples, as shown below.
"The top skills that will make me an ideal team member at Qantas include my persistence, resourcefulness, and excellent communication. I will be persistent when it comes to putting the safety of Qantas passengers first. I will be resourceful when unexpected situations arise, requiring my creativity and ability to think outside the box. Lastly, I will always communicate clearly with our passengers, and crew, ensuring a smooth experience for everyone."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Are you familiar with our flight benefits and other employee perks?
The interviewer is checking to see if you have researched their company and what is offered for employee benefits. Check out the Qantas website under their careers section and review their perks. Choose which aspects are the most exciting for you, and mention those.
"I am most excited about the flight benefits that you offer your employees as well as the fact that they are transferable to family members at certain times of the year. My parents live far away, and it would be a huge help to be able to fly them to see me now and then or vice versa."
"What stood out to me most about your employee benefits were the excellent medical coverages as well as the tuition reimbursement and continued education opportunities. The benefits package at Qantas Airways is very generous."
"The travel perks and heavily discounted flights are an obvious benefit to the position. Generous annual leave and staff allowances are added bonuses, but the pride in working for our national carrier is why this position is so revered."Alexandra's Answer
Good answer, I would consider mentioning how these perks are factors that make Qantas a great place to work.
"Yes, the travel perks and heavily discounted flights are an obvious benefit to this position. Generous annual leave and staff allowances are additional bonuses. These benefits are factors that contribute to making Qantas a great place to work! Aside from all the perks, the pride in working for our national carrier is why this position is so revered."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"What most stood out for me was having free flights. Just traveling within QANTAS is exciting, let alone traveling on holiday not having to worry about flight costs."Rachelle's Answer
Good! It seems that you did your homework. The interviewer will appreciate the specific example you offered.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
At Qantas Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
Quantas Airlines, based out of Australia, is the world's third oldest airline. It is largest by fleet size, international flights and international destinations. It is the third oldest airline in the world, If you are familiar with Qantas before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
"I believe that exceptional customer service is achieved through friendliness, attention to detail, and consistency. As Cabin Crew for Qantas airways, I would take pride in delivering friendly, customer-focused, and detailed service on every flight I that I was operating."Rachelle's Answer
You sound determined to offer up happy customer experiences- this is great!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I believe customer service is number one, and I will do whatever it takes to deliver that. I am always a happy and helpful person who creates an efficient environment."Rachelle's Answer
You do a nice job showing the interviewer that you put customer service first. I recommend a slight reword and have included an example, below.
"I will uphold the Qantas customer service standards by being happy and helpful at all times. I strive to create a productive and positive environment for all."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Do you know anyone that works for our airline?
According to Forbes.com, friends-based employee referrals are seven times more likely to be engaged in their work. If a friend, family member, or acquaintance referred you to Qantas Airways, be sure to let them know. There may also be a referral program in place, and your friend may receive a cash bonus for referring you!
"I used to work with Jessica Smith who now works for Qantas Airways as a flight attendant. I would be happy to fill out any referral paperwork if you wish."
"I do not know anyone who currently works for your airline, but I look forward to getting to know your team!"
"I do not know anyone who currently works for your airline, but I look forward to getting to know your team and see that as part of the challenge."Rachelle's Answer
Good answer, straight forward.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Why are you seeking to leave your current company, to work for our airline?
The interviewer would like to know that the reason you are leaving your current job is not a reason that would cause you to leave this job with Qantas as well. For instance, you do not want to mention that the schedule of a flight attendant was too hectic when you are applying for the same type of role. Share a genuine reason such as workplace culture, growth opportunities, or benefits and tie in why Qantas will be able to offer you more as an employer.
"I have been with my current company for four years with no opportunity for growth or a pay increase. Now, I am seeking a role in an organization like yours who appreciates their employees and provides them with opportunities for advancement when they prove themselves capable and ready."
"I have had my eye out for a new position for some time now but wanted to make sure that I was applying to a larger airline like Qantas where growth opportunities would be present."
"This has been a dream of mine for as long as I can remember. Up until recently, I was reluctant to pursue it due to a lack of experience. I now have almost 3 years of fine dining waitressing and boutique accommodation experience under my belt, which I am incredibly grateful to have been given. A lack of growth and progression in my current position is the motivating factor in seeking out this position."Rachelle's Answer
Great answer here! I suggest rewording slightly to show that you've been actively pursuing this.
"It has been a dream of mine to work for Qantas for as long as I can remember! I knew in order to pursue this role I'd need to have experience under my belt. I now have almost 3 years of experience in fine dining serving and boutique accommodation, which I'm incredibly grateful for. The reason I'm pursuing this opportunity now is that my current role does not offer the opportunity for growth or progression, which are important factors to me."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Would you be willing to relocate?
Which aspect of this role do you feel you need the most training?
How will you earn the trust of your coworkers?
How do you determine priorities when you have multiple tasks at hand?
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
When you suffer a setback, how does that emotionally affect you and your work?
How does this position fit into your career goals?
When have you had to shift your priorities in response to sudden changes?
As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
All employees of Qantas are expected to wear a uniform to work. Are you comfortable with this policy?
Employees of Qantas are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
Have you received training on how to handle an in-flight emergency?
Do you have any formal training in First Aid or CPR?
Tell me about any airline related training that you have been through.