Qantas Airways Mock Interview

Practice 35 Qantas Airways interview questions covering customer service, safety protocols, and aviation operations.

Question 1 of 35

At Qantas Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Qantas Airlines, based in Australia, is the world's third oldest airline. They have the largest-sized fleet and feature international flights and destinations. They take their customer service seriously. Before your interview, read through their customer charter a few times. The main bullet points for their charter are 'we will never compromise on safety,' 'we are committed to getting you and your bags to your destination on time,' 'we will look after you if things don't go as planned,' 'we will look after you if you have specific needs,' 'we are always on hand to help,' 'we value your opinion,' 'we will protect your personal information,' and 'we support environmental initiatives.'

Spend some time composing your philosophy and approach to maintaining your standard of customer service. Then tie in your knowledge of the company with your service standard.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I will ensure your customer service standards are continually met by following your service protocols. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."

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Anonymous Answer

I believe customer service is number one, and I will do whatever it takes to deliver that. I am always a happy and helpful person who creates an efficient environment.

Rachelle's Feedback

You do a nice job showing the interviewer that you put customer service first. I recommend a slight reword and have included an example, below.

"I will uphold the Qantas customer service standards by being happy and helpful at all times. I strive to create a productive and positive environment for all."

Anonymous Answer

I believe that exceptional customer service is achieved through friendliness, attention to detail, and consistency. As Cabin Crew for Qantas airways, I would take pride in delivering friendly, customer-focused, and detailed service on every flight I that I was operating.

Rachelle's Feedback

You sound determined to offer up happy customer experiences- this is great!

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35Qantas Airways Interview Questions & Answers

Customer Service

1.At Qantas Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

Experience

2.Tell me about any airline--related training you have been through.

Experience

3.Do you have any formal training in First Aid or CPR?

Experience

4.Have you received training on how to handle an in-flight emergency?

Availability

5.As a Flight Attendant, you'll be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule of a Flight Attendant?

Behavioral

6.In order to work for Qantas Airways, you are required to pass a criminal record check. Are you comfortable accommodating this?

Customer Service

7.Aside from your experience working in the airline industry, do you have experience in other customer service-based roles?

Behavioral

8.Employees of Qantas are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

Behavioral

9.Why are you the best choice for Qantas Airways?

Logistics

10.All employees of Qantas are expected to wear a uniform to work. Are you comfortable with this policy?

Behavioral

11.As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

Behavioral

12.List the top three skills that will make you an ideal team member at Qantas.

Experience

13.The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

Experience

14.When have you had to shift your priorities in response to sudden changes?

Career Goals

15.How does this position fit into your career goals?

Behavioral

16.Personality fit is important to us at Qantas. How would you describe your personality?

Behavioral

17.What work situations excite and motivate you?

Communication

18.Tell me about a time communication became an issue when working on a team.

Experience

19.What are your salary expectations?

Behavioral

20.When you suffer a setback, how does that emotionally affect you and your work?

Communication

21.Think about a difficult boss, professor or coworker. What made them difficult? How did you successfully interact with this person?

Career Goals

22.Where do you see yourself five years from now?

Experience

23.How do you determine priorities when you have multiple tasks at hand?

Behavioral

24.How will you earn the trust of your coworkers?

Behavioral

25.Tell me about some of the unique qualities you'll bring to our company.

Experience

26.Which aspect of this role do you feel you need the most training?

Discovery

27.Do you know anyone who works for our airline?

Logistics

28.Are you familiar with our flight benefits and other employee perks?

Career Goals

29.Why are you leaving your current company to work for our airline?

Availability

30.Would you be willing to relocate?

Behavioral

31.Have you worked in an environment that required a high level of adherence to routine?

Behavioral

32.How do you like to spend your free time?

Behavioral

33.How would you rate your ability to stay calm when provoked?

Behavioral

34.How do you strike a harmonious balance between your working and personal life?

Behavioral

Qantas Airways Mock Interview

At Qantas Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

35Qantas Airways Interview Questions & Answers

1.At Qantas Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

2.Tell me about any airline--related training you have been through.

3.Do you have any formal training in First Aid or CPR?

4.Have you received training on how to handle an in-flight emergency?

5.As a Flight Attendant, you'll be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule of a Flight Attendant?

6.In order to work for Qantas Airways, you are required to pass a criminal record check. Are you comfortable accommodating this?

7.Aside from your experience working in the airline industry, do you have experience in other customer service-based roles?

8.Employees of Qantas are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

9.Why are you the best choice for Qantas Airways?

10.All employees of Qantas are expected to wear a uniform to work. Are you comfortable with this policy?

11.As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

12.List the top three skills that will make you an ideal team member at Qantas.

13.The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

14.When have you had to shift your priorities in response to sudden changes?

15.How does this position fit into your career goals?

16.Personality fit is important to us at Qantas. How would you describe your personality?

17.What work situations excite and motivate you?

18.Tell me about a time communication became an issue when working on a team.

19.What are your salary expectations?

20.When you suffer a setback, how does that emotionally affect you and your work?

21.Think about a difficult boss, professor or coworker. What made them difficult? How did you successfully interact with this person?

22.Where do you see yourself five years from now?

23.How do you determine priorities when you have multiple tasks at hand?

24.How will you earn the trust of your coworkers?

25.Tell me about some of the unique qualities you'll bring to our company.

26.Which aspect of this role do you feel you need the most training?

27.Do you know anyone who works for our airline?

28.Are you familiar with our flight benefits and other employee perks?

29.Why are you leaving your current company to work for our airline?

30.Would you be willing to relocate?

31.Have you worked in an environment that required a high level of adherence to routine?

32.How do you like to spend your free time?

33.How would you rate your ability to stay calm when provoked?

34.How do you strike a harmonious balance between your working and personal life?

35.Where have you traveled abroad? If you could travel anywhere in the world, where would you like to go?