Qantas Airways Mock Interview

Practice 35 Qantas Airways interview questions covering customer service, safety protocols, and aviation operations.

WRITTEN BY RACHELLE ENNS
QUESTION 1 OF 35

At Qantas Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

Qantas Airlines, based in Australia, is the world's third oldest airline. They have the largest-sized fleet and feature international flights and destinations. They take their customer service seriously. Before your interview, read through their customer charter a few times. The main bullet points for their charter are 'we will never compromise on safety,' 'we are committed to getting you and your bags to your destination on time,' 'we will look after you if things don't go as planned,' 'we will look after you if you have specific needs,' 'we are always on hand to help,' 'we value your opinion,' 'we will protect your personal information,' and 'we support environmental initiatives.'

Spend some time composing your philosophy and approach to maintaining your standard of customer service. Then tie in your knowledge of the company with your service standard.

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

"I will ensure your customer service standards are continually met by following your service protocols. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

I believe customer service is number one, and I will do whatever it takes to deliver that. I am always a happy and helpful person who creates an efficient environment.

Rachelle's Feedback

You do a nice job showing the interviewer that you put customer service first. I recommend a slight reword and have included an example, below.

"I will uphold the Qantas customer service standards by being happy and helpful at all times. I strive to create a productive and positive environment for all."

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35 Qantas Airways Interview Questions & Answers

Jump to any question in the set.

01 At Qantas Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met? CUSTOMER SERVICE 02 Tell me about any airline--related training you have been through. EXPERIENCE 03 Do you have any formal training in First Aid or CPR? EXPERIENCE 04 Have you received training on how to handle an in-flight emergency? EXPERIENCE 05 As a Flight Attendant, you'll be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule of a Flight Attendant? AVAILABILITY 06 In order to work for Qantas Airways, you are required to pass a criminal record check. Are you comfortable accommodating this? BEHAVIORAL 07 Aside from your experience working in the airline industry, do you have experience in other customer service-based roles? CUSTOMER SERVICE 08 Employees of Qantas are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee? BEHAVIORAL 09 Why are you the best choice for Qantas Airways? BEHAVIORAL 10 All employees of Qantas are expected to wear a uniform to work. Are you comfortable with this policy? LOGISTICS 11 As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat? BEHAVIORAL 12 List the top three skills that will make you an ideal team member at Qantas. BEHAVIORAL 13 The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty? EXPERIENCE 14 When have you had to shift your priorities in response to sudden changes? EXPERIENCE 15 How does this position fit into your career goals? CAREER GOALS 16 Personality fit is important to us at Qantas. How would you describe your personality? BEHAVIORAL 17 What work situations excite and motivate you? BEHAVIORAL 18 Tell me about a time communication became an issue when working on a team. COMMUNICATION 19 What are your salary expectations? EXPERIENCE 20 When you suffer a setback, how does that emotionally affect you and your work? BEHAVIORAL 21 Think about a difficult boss, professor or coworker. What made them difficult? How did you successfully interact with this person? COMMUNICATION 22 Where do you see yourself five years from now? CAREER GOALS 23 How do you determine priorities when you have multiple tasks at hand? EXPERIENCE 24 How will you earn the trust of your coworkers? BEHAVIORAL 25 Tell me about some of the unique qualities you'll bring to our company. BEHAVIORAL 26 Which aspect of this role do you feel you need the most training? EXPERIENCE 27 Do you know anyone who works for our airline? DISCOVERY 28 Are you familiar with our flight benefits and other employee perks? LOGISTICS 29 Why are you leaving your current company to work for our airline? CAREER GOALS 30 Would you be willing to relocate? AVAILABILITY 31 Have you worked in an environment that required a high level of adherence to routine? BEHAVIORAL 32 How do you like to spend your free time? BEHAVIORAL 33 How would you rate your ability to stay calm when provoked? BEHAVIORAL 34 How do you strike a harmonious balance between your working and personal life? BEHAVIORAL 35 Where have you traveled abroad? If you could travel anywhere in the world, where would you like to go? BEHAVIORAL

More Qantas Airways interviews

Qantas Airways hires for several roles, and each one gets its own set of questions.

Role Aircraft Maintenance Technician 20 questions Role Customer Service Agent 22 questions Role Flight Attendant 22 questions Role Operations Agent 21 questions Role Ramp Agent 21 questions
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Rachelle Enns
Written by Rachelle Enns
35 QUESTIONS & ANSWERS · QANTAS AIRWAYS
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