How to Answer: Describe a difficult problem and how you approached it.
Advice and answer examples written specifically for a PNC Bank job interview.
22. Describe a difficult problem and how you approached it.
What You Need to Know
Interviewers at PNC Bank like to see employees coming up with creative solutions. This question evaluates how resourceful you are, how self-guided you are in your work, whether you are an outside-of-the-box thinker, and how you'll collaborate with the rest of the team towards innovation. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you may encounter in this new role. Try to keep it relevant and relatable to the position.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I took a call with a client with a history of poor customer experiences with the organization. The customer was left frustrated with our banking processes and voiced their concerns unpleasantly. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."
Written by Rachelle Enns
2nd Answer Example
"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were significant to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."
Written by Rachelle Enns
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