How to Answer: In the banking industry, customer service is essential. Give me an example of a time you provided excellent customer service.
Advice and answer examples written specifically for a PNC Bank job interview.
17. In the banking industry, customer service is essential. Give me an example of a time you provided excellent customer service.
What You Need to Know
Think about what customer service means to you. The expression that the customer is always right is a simplified way of saying a customer who exhibits brand loyalty should always feel validated, empathized with, understood, and heard. PNC Bank wants to know you'll treat their loyal customers with respect, have strong communication skills, and exhibit patience, mediation skills, and diplomacy. Explain your philosophy and approach, breaking down some of the elements of customer service that you possess, such as empathy and patience.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent, and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
Written by Rachelle Enns
2nd Answer Example
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at PNC Bank."
Written by Rachelle Enns