How to Answer: Give me an example of how you keep track of details while engaging in conversation.
Advice and answer examples written specifically for a PNC Bank job interview.
27. Give me an example of how you keep track of details while engaging in conversation.
What You Need to Know
Share a situation that demonstrates your ability to handle the daily responsibilities of a busy banking environment. The interviewer is evaluating how effectively you track several details at once, especially when large amounts of cash exchange hands. Not only do you want to advertise how effective your system for protecting their assets is, but you'll also want to place equal emphasis on accurately tracking your customer's assets. This question also aims to evaluate your attention to detail.
Written by Kevin Downey on July 16th, 2022
1st Answer Example
"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. That was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."
Written by Rachelle Enns
2nd Answer Example
"To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they say to me. That helps me commit their needs to memory while still appearing engaged and in the moment."
Written by Rachelle Enns
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