"I was working at our lead office when I got a call from a retailer. They explained that they had a customer at their location who had MS, who heavily relied on these shoes for support. They said nothing works for them that doesn't put more strain on them. Well, these shoes weren't in stock, and when they offered to order them to the store, they explained it would be too late, and this was the only chance they'd physically be able to come into the store. So I asked them where they lived, and it happened to be on my way home from work. So I told them not to worry, that if they wanted, I could swing by their residence with three pairs and they could try them on and pick the best fit. If this would work, they could just charge them and I'd deliver them. This worked, and when I showed up, they were beside themselves with gratitude."