Let the interviewer know that you prepared for your interview by spending time on the Foot Locker website and the Foot Locker phone app. Did you find the app easy to use? Do you have any suggestions for changes?
"This Foot Locker app is really impressive. It's no-nonsense, easy to use, and it has everything I need to shop and buy with the press of a button. I especially like Shoemoji keyboard -- it's such a fun, unique way to engage customers, especially the younger crowd who are just getting into sneaker culture. I showed the app to my friends, and it was a huge hit! We even used the Launch Locator function to find out about upcoming product launches."
"I think it was a really smart call to put apparel front and center on the website -- not all customers immediately think of tees, joggers, and jerseys as major Foot Locker products, but I know they're a huge part of the business! I also really appreciate the Release Calendar. A huge part of sneaker culture is being up to date on the newest releases and launches, so it's great that Foot Locker makes it so easy to know what's coming soon!"
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
"I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you find motivation on the job.
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Foot Locker has been consistently voted as one of the best places to work; the company values of service, teamwork, and community help balance the fast pace and competitive environment. Talk to the interviewer about what you value in a company or individual you work for.
"Integrity is very important to me. I can't work for a company whose business dealings are shady or that isn't transparent about their values, goals, and supply line. Ideally, I want to work for a company that treats their employees, their customers, and the earth with care and respect."
"I'm passionate about giving back to my community -- I love volunteering. One thing I love about Foot Locker is that they are allied with so many important organizations that are doing so much good in the world, like Two Ten Footwear and the Boys & Girls Clubs. I also know that they're committed to diversity, which is something I highly value in an employer."
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
Foot Locker employees say that the work environment feels like a family, is full of constant challenges, and is very active. Talk to the interviewer about your favorite, or least favorite, work environments.
"I do my best work when I feel like I'm really a member of a team, so I think Foot Locker will be a great fit for me. All of the feedback I've read online about the work environment here indicates that the employees are encouraged to treat each other with respect, encourage each other, and help each other meet sales goals. That's just what I'm looking for!"
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These examples could include buzzwords such as introverted, energetic, and confident.
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
Part of your job as a sales associate at Foot Locker will be to sell customers on regular and VIP memberships. Show the interviewer that you spent some time on the Foot Locker website doing research about different memberships and offerings we have available.
"The VIP membership is really a no-brainer for anyone who loves shoes as much as I do -- you automatically get a $10 coupon when you sign up, and then you have access to special discounts and coupons year round! For athletes or anyone who's loves sneaker culture in general, the VIP membership is definitely the way to go."
"If a customer was reticent to join the Foot Locker VIP membership program, I would let them know that the most convenient thing about it is the faster checkout -- since the membership keeps track of your shipping and billing information, checkout is a breeze. It's also easy to unsubscribe from the email promotions, if that's a concern -- but I'd make sure the customer knew that they run the risk of missing out on exciting events, promotions, and product launches."
The management team at Foot Locker all abide by the same Leadership Model: be a pro, break records, build capability, bring others along, play to win, focus on the future, and love the game. Talk to the interviewer about your relationships with managers in the past, and discuss your reaction to these leadership values.
"I really appreciate that Foot Locker has a tried-and-true leadership model for its management team to live by -- that makes me even more excited about the possibility of working here! The best manager I've ever had really embodied the idea of 'bringing others along': she consistently checked in on me to make sure I was on board with any new policies; she found ways to train me and push my skills to new levels; and she really took an interest in helping me develop my sales skills. If that's the kind of management I can look forward to at Foot Locker, I think I'll be really happy here!"
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."
Discuss with the interviewer why you are looking to make a change, and how this particular role fits well with the changes that you are seeking. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer that so many interviewers hear. Be thoughtful and draw upon the research you have done on the company.
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for Foot Locker because of the flexibility you offer students, as well as the growth potential."
Many Foot Locker employees are former or current athletes, so we're no stranger to healthy competition. Talk to the interviewer about how you feel about competition in the workplace, whether you are competing with your coworkers to hit sales goals or competing with other stores in your district or region to hit KPIs.
"I've been an athlete all my life, so I love some friendly competition. I think there are ways to infuse a work environment with healthy competition without sacrificing teamwork -- those are the work environments I enjoy the most!"
"Last year I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Foot Locker strives to empower its employees to make suggestions about opportunities for growth at the store and corporate levels. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.
"I think one way to improve is to make it easy for customers to give you feedback. Maybe there's a way to send out customer surveys where the customer receives a small coupon for their feedback -- that way, the customer feels like they have a voice and have the added benefit of a small financial reward, and Foot Locker gets to hear directly from their customers how they can be doing better. It's a win-win!"
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Foot Locker, like most retailers, has shifts from early morning to late in the evening, including weekends and holidays. Is your schedule flexible enough to accommodate shifts during these times? How many hours are you able to work per week?
"I am happy to work within a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
What does it mean to you do 'strive to be the best in everything you do'? Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Even if you don't have any retail experience, successful applicants at Foot Locker should display a passion for the industry as well as Foot Locker customers: athletes, shoe aficionados, and casual shoppers alike. Walk the interviewer through some of your previous jobs, retail or not, and describe how they have prepared you for a job at Foot Locker.
"While I haven't yet held a retail position, I think my passion for sneaker culture as well as my love of athletics in general make up for my lack of experience. My hardest job, in terms of customer service, was probably when I worked at an IT call center where I regularly had to calm upset clients. I learned so much about communication, listening, and creating great customer service experiences out of frustrating circumstances."
"My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."
Foot Locker holds its values of integrity, leadership, excellence, service, teamwork, innovation, and community very sacred, and it's important that every employee embody these values. Talk to the interviewer about what one or two of these values means to you.
"To me, leadership and service go hand-in-hand -- I think the most successful leaders are also the most humble, generous servants. I always do my best to embody that spirit of excellent service and generosity in my work, and I also think it's important to be a leader even if you're not in a 'leadership' role. We can all lead by treating each other with respect, inspiring others to do their best, and empowering each other to work as a team."
"I really love that Foot Locker embraces innovation -- I know that the footwear industry is always evolving and innovating, so it makes sense that Foot Locker would also value innovation on the corporate- and store-levels. I love learning new things, and I think that part of innovating is studying the past so you can project trends and ideas for the future."
Foot Locker is a leader in sneaker culture, and the industry is growing all the time. New launch days can mean a significant increase in cash transactions, so your managers will need to be able to trust you with the expensive merchandise and cash. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.
"I've worked in luxury retail environments in the past, so I'm familiar and comfortable with the sale of products with a high price point. My integrity and honesty have never been questioned at work because I always treat expensive products and large cash transactions with respect."
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."
Being flexible in your schedule is valuable as a Foot Locker employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
"It's good to know that Foot Locker's employee turnover rate is lower than the average for retail! That makes me even more excited about the possibility of working here. I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
"When I first started out working in retail, I learned really quickly how important it is to know how to de-escalate a confrontation with a customer who is upset, frustrated, rude, or angry. In my experience, the most important thing to do is acknowledge that the frustration is valid and listen very closely to everything the customer says. I usually repeat back the problem as I understand it after the customer has had their say so that they know I was listening."
"Simple nonverbal cues usually go a long way in helping a customer calm down when they're upset about a problem they've experienced in the store -- nodding, smiling, and eye contact all make the customer feel seen and heard. Every customer is different, so every complaint is different, but I know that most companies have policies in place to guide employees in dealing with customers who are upset. What's the process here at Foot Locker?"
Foot Locker's mission is 'To be the leading global retailer of athletically inspired shoes and apparel.' How do you think you are uniquely suited to help Foot Locker achieve their mission?
"I love that Foot Locker really values teamwork -- that's something I'm very passionate about. I do my best work when I feel like I'm a real member of a team. I also have strong organization skills, and I find it easy and natural to have a conversation with anyone comfortably."
"First and foremost, I'm a passionate athlete who loves footwear. I think it would be really easy for me to engage customers about their favorite athletic pastimes -- and their wardrobe. When I'm passionate about something, I'm really enthusiastic and want everyone to be 'in on it'; my friends tell me that when I could sell water to a fish if I wanted to. In that way, I really respond to Foot Locker's leadership model of 'bringing others along' -- I want everyone to be as excited about the new Nikes or Jordans as I am."
At Foot Locker, leadership at the retail level can open up many career options such as store management, district level leadership, and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.
"I'm really interested in moving up into a leadership position at Foot Locker -- it's consistently voted one of the best places to work, especially for minorities. I love that such a large percentage of your management and leadership are minorities; it makes me feel hopeful about my future here."
"I'm not looking to just have 'a job' -- I'm looking to build a career and am definitely interested in any leadership roles that open up in the future. Foot Locker's core values really speak to me, so I'm looking forward to showing you how enthusiastic I am about building a career here by really embodying your values of integrity, excellence, innovation, and community."
The window displays and merchandising at Foot Locker are dynamic, bold, and playful. Do you have experience creating store displays? Would you be interested in helping the display team in the design and construction of the displays?
"I really loved Foot Locker's GO BIG window display from a few years ago -- I thought it was so creative and bold, and it made me really curious about who designs the displays. I've never worked on window displays before, but I'm really eager to learn!"
"I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."
Foot Locker employees wear our classic referee uniform to work -- it's recognizable, fun, and focused on the athleticism of our brand. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
"I really like the uniforms at Foot Locker! I remember going to the stores when I was young and thinking the employees were real referees -- it made the experience really fun for me. I think wearing the Foot Locker uniform would make me feel ready for work: to have fun, exude positive energy, and get in the spirit to help customers find exactly what they're looking for."
"I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"
Foot Locker strives to continuously improve to better serve its customers and employees. In the pursuit of excellence, there is almost always room for improvement. Talk to the interviewer about a time your work was criticized. How did you respond to the feedback? What did you learn from that experience?
"When I first started out in retail, I was very shy -- it was hard to adjust to the customer service standards at the store because I was so insecure about talking to new people. My manager noticed me struggling through a conversation with a customer, where the customer was growing frustrated with my difficulty detailing our return policy. My manager stepped in and gave me a hand, and afterward gave me a detailed critique of how I could do better in the future. I really appreciated the feedback; it made me feel good to know that my manager was taking an interest in my work, and it made me want to do better in the future. With her help, I worked on my communication skills and built my confidence, and now I'm much more comfortable talking with customers and answering their questions. The criticism gave me the boost of confidence that I needed."
"A year or so ago, I was in the stock room working on packaging products to be shipped to customers. It was my first time working on shipments alone, and I thought I had a handle on what I was doing. After about half an hour, my supervisor came in and watched me for a few minutes and then gave me some feedback on what she had observed. It turned out I had been missing a standard step as I was packaging the items. I ended up having to unpack and repack the shipments I had completed so they were up to company standards. My supervisor was really nice about it -- she understood that I was just starting out, but she encouraged me to ask for help if I was unsure about a step in the process in the future."
Loss prevention initiatives are incredibly important in ensuring that Foot Locker stays competitive with other companies in the industry. Discuss with the interviewer how you would handle a situation surrounding employee theft. Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
At Foot Locker, we are dedicated to excellent customer service from the time a customer enters our store until they leave with the exact item they want. Tell the interviewer how you would describe our Fit Guarantee to a customer. What would you do if a customer wanted to argue with you about our return policy?
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
"The Foot Locker Fit Guarantee is really generous. If a customer wanted to argue with the refund and exchange policy, I would highlight the 45-day refund and let them know that our goal is to help them find the exact product and fit they're looking for. I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
Our website is full of information about what makes working at Foot Locker unique and better than working for other retailers. What about Foot Locker impresses you the most? What makes you most excited about working for us?
"I'm so impressed by the percentage of minority employees, especially within the management structure. It's important to me that the company I work for celebrates diversity and that it employs and promotes the best people for the job. I was also really excited to learn that the company is transparent about their yearly goals and are really serious about empowering their employees to help the company achieve those goals."
"I love that Foot Locker is so committed to their communities. I have family who were directly impacted by the destruction of Hurricane Maria, and Foot Locker did an incredible amount of work providing shoes, clothes, water, and food to families in areas most affected by the storm."
Foot Locker is looking for passionate employees who are confident and comfortable sharing their love for sneaker culture with their customers. Talk to the interviewer about what it means to you to 'bring others along,' and how you would make your customers excited about the Foot Locker brand and our products.
"Honestly, I just love talking about shoes. My friends get onto me about it sometimes because I get so excited when there's a new product launch or hype is building around an emerging brand. I'm a very confident communicator, especially when it comes to talking about something I love, so it would come naturally to me to engage customers in conversations about their favorite sneakers or help them find their new favorite brand. To me, 'bringing others along' means spreading my passion and love for the sneaker industry, and I'd be really excited to do that as an associate at Foot Locker."
"The first time I shopped at a Foot Locker, I didn't really know what I was looking for. A salesperson saw me wandering around and came up to me to chat. They made me feel so comfortable, asked me the right kinds of questions, and got me excited about a couple of different brands that Foot Locker carries in their stores. Her enthusiasm for the store and your products got me excited, too. To me, that's what it really means to 'bring others along' as a salesperson: to be present enough to notice any customers who seem uneasy or lost and to make a genuine connection with them, sharing your own enthusiasm with them so that they're excited about what Foot Locker has to offer. That's the kind of customer service I would want to bring to work if I were offered a job here."
Foot Locker, Inc. is an American sportswear and footwear retailer, with its headquarters in Midtown Manhattan, New York City, and operating in approximately 20 countries worldwide.
Although established in 1974, and founded as a separate company in 1988, Foot Locker is a successor corporation to the F. W. Woolworth Company (?Woolworth?s?), as many of its freestanding stores were former Woolworth's locations. The company operates the eponymous ?Foot Locker? chain of athletic footwear retail outlets (along with ?Kids Foot Locker? and ?Lady Foot Locker? stores), and other athletic-based divisions including Champs Sports, Footaction USA, CCS, House Of Hoops, and Eastbay/Footlocker.com, which owns the rights to Final Score. The company is also famous for its employees' uniforms at its flagship Foot Locker chain, resembling those of referees.