Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you find motivation on the job.
Foot Locker Interview Questions
How can Foot Locker motivate you on the job?
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you find motivation on the job.
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
How do you handle situations that could cause you to be late or miss work?
At Foot Locker, we want to make sure all of our employees are empowered to be leaders and who pursue excellence in all that they do. One of the ways that an employee can prove their leadership and excellence is by planning ahead for the unexpected. Talk to the interviewer about how you react when unexpected situations arise that threaten to make you late for work.
"I've been on school and intramural sports teams since I was really young, and timeliness and punctuality are values that every coach has instilled in me. Being on time is really important to me, so I always have a backup plan in mind if something goes wrong. I tend to leave for work much earlier than necessary -- that way, I have time to relax before my shift starts and I have a buffer built into my schedule if something unexpected pops up that would have made me late for work."
"I'm a mom to three sports-lovers, so I'm no stranger to running into complications when shuttling my girls to their separate practices, games, and meets. My go-to strategy to prevent being late to any event, including work, is to have a plan B, C, and D -- that way, if something unexpected happens, I don't have to worry about how I'm going to stick to the tight schedule."
We have a strong employee honesty program in place at Foot Locker to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
Loss prevention initiatives are incredibly important in ensuring that Foot Locker stays competitive with other companies in the industry. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
Personality fit is important to us at Foot Locker. How would you describe your personality?
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These examples could include buzzwords such as introverted, energetic, and confident.
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
What are your salary expectations?
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
"I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
What type of manager brings out the best in you?
The management team at Foot Locker all abide by the same Leadership Model: be a pro, break records, build capability, bring others along, play to win, focus on the future, and love the game. Talk to the interviewer about your relationships with managers in the past, and discuss your reaction to these leadership values.
"I really appreciate that Foot Locker has a tried-and-true leadership model for its management team to live by -- that makes me even more excited about the possibility of working here! The best manager I've ever had really embodied the idea of 'bringing others along': she consistently checked in on me to make sure I was on board with any new policies; she found ways to train me and push my skills to new levels; and she really took an interest in helping me develop my sales skills. If that's the kind of management I can look forward to at Foot Locker, I think I'll be really happy here!"
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."
Part of the Foot Locker leadership model is to 'Bring Others Along.' How would you apply this mission to your customer service approach?
Foot Locker is looking for passionate employees who are confident and comfortable sharing their love for sneaker culture with their customers. Talk to the interviewer about what it means to you to 'bring others along,' and how you would make your customers excited about the Foot Locker brand and our products.
"Honestly, I just love talking about shoes. My friends get onto me about it sometimes because I get so excited when there's a new product launch or hype is building around an emerging brand. I'm a very confident communicator, especially when it comes to talking about something I love, so it would come naturally to me to engage customers in conversations about their favorite sneakers or help them find their new favorite brand. To me, 'bringing others along' means spreading my passion and love for the sneaker industry, and I'd be really excited to do that as an associate at Foot Locker."
"The first time I shopped at a Foot Locker, I didn't really know what I was looking for. A salesperson saw me wandering around and came up to me to chat. They made me feel so comfortable, asked me the right kinds of questions, and got me excited about a couple of different brands that Foot Locker carries in their stores. Her enthusiasm for the store and your products got me excited, too. To me, that's what it really means to 'bring others along' as a salesperson: to be present enough to notice any customers who seem uneasy or lost and to make a genuine connection with them, sharing your own enthusiasm with them so that they're excited about what Foot Locker has to offer. That's the kind of customer service I would want to bring to work if I were offered a job here."
Foot Locker has emerged as one of the best places to work for the last several years. What do you think makes Foot Locker different from other retailers you could work for?
Our website is full of information about what makes working at Foot Locker unique and better than working for other retailers. What about Foot Locker impresses you the most? What makes you most excited about working for us?
"I'm so impressed by the percentage of minority employees, especially within the management structure. It's important to me that the company I work for celebrates diversity and that it employs and promotes the best people for the job. I was also really excited to learn that the company is transparent about their yearly goals and are really serious about empowering their employees to help the company achieve those goals."
"I love that Foot Locker is so committed to their communities. I have family who were directly impacted by the destruction of Hurricane Maria, and Foot Locker did an incredible amount of work providing shoes, clothes, water, and food to families in areas most affected by the storm."
Why is this job with Foot Locker right for you at this time in your career?
Discuss with the interviewer why you are looking to make a change, and how this particular role fits well with the changes that you are seeking. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer that so many interviewers hear. Be thoughtful and draw upon the research you have done on the company.
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for Foot Locker because of the flexibility you offer students, as well as the growth potential."
One of Foot Locker's corporate goals for 2018 is to build a more powerful digital business. What was your reaction to the website and the Foot Locker app?
Let the interviewer know that you prepared for your interview by spending time on the Foot Locker website and the Foot Locker phone app. Did you find the app easy to use? Do you have any suggestions for changes?
"This Foot Locker app is really impressive. It's no-nonsense, easy to use, and it has everything I need to shop and buy with the press of a button. I especially like Shoemoji keyboard -- it's such a fun, unique way to engage customers, especially the younger crowd who are just getting into sneaker culture. I showed the app to my friends, and it was a huge hit! We even used the Launch Locator function to find out about upcoming product launches."
"I think it was a really smart call to put apparel front and center on the website -- not all customers immediately think of tees, joggers, and jerseys as major Foot Locker products, but I know they're a huge part of the business! I also really appreciate the Release Calendar. A huge part of sneaker culture is being up to date on the newest releases and launches, so it's great that Foot Locker makes it so easy to know what's coming soon!"
How do you like to be recognized for your accomplishments?
One of Foot Locker's 2018 strategies is to 'embrace the power of employees,' which includes celebrating success and recognizing the hard work that goes into accomplishing a goal. Talk to the interviewer about how you like to receive credit for your work.
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
"A few years ago, I had a manager who made a habit of hand-writing thank you notes for team members who went the extra mile for the team or our customers, and I always really appreciated that small, thoughtful token of appreciation. Public recognition and gifts are always nice, but it meant so much more to me to have a manager who took the time to think through what she appreciated about one or more of her employees every month. It motivated me to do my best work because I wanted to be an employee who she trusted and appreciated enough that she would take those few moments to say thank you."
In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
The window displays and merchandising at Foot Locker are dynamic, bold, and playful. Do you have experience creating store displays? Would you be interested in helping the display team in the design and construction of the displays?
"I really loved Foot Locker's GO BIG window display from a few years ago -- I thought it was so creative and bold, and it made me really curious about who designs the displays. I've never worked on window displays before, but I'm really eager to learn!"
"I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."
Foot Locker often hosts special events when new products are launched, sometimes including celebrity appearances and a high volume of expensive purchases. What would your most recent employer say about your character and honesty?
Foot Locker is a leader in sneaker culture, and the industry is growing all the time. New launch days can mean a significant increase in cash transactions, so your managers will need to be able to trust you with the expensive merchandise and cash. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.
"I've worked in luxury retail environments in the past, so I'm familiar and comfortable with the sale of products with a high price point. My integrity and honesty have never been questioned at work because I always treat expensive products and large cash transactions with respect."
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."
Innovation is one of Foot Locker's core values -- we always want to be moving forward. Tell me about a time when you made a suggestion requesting change in an organization.
Foot Locker strives to empower its employees to make suggestions about opportunities for growth at the store and corporate levels. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.
"I think one way to improve is to make it easy for customers to give you feedback. Maybe there's a way to send out customer surveys where the customer receives a small coupon for their feedback -- that way, the customer feels like they have a voice and have the added benefit of a small financial reward, and Foot Locker gets to hear directly from their customers how they can be doing better. It's a win-win!"
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
We need reliable people on our team at Foot Locker. How many days were you absent from work last year?
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
Do you have reliable transportation?
What do you hope to learn from this job at Foot Locker?
Describe to me your ideal employer.
What type of work environment do you dislike working in?
Have you registered as a Foot Locker VIP member? How would you describe the benefits of registration to a customer?
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
Excellence is one of Foot Locker's Core Values. Describe how you strive to be the best in everything you do.
Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
Have you researched our company values? What makes you the best candidate for Foot Locker?
60% of Foot Locker employees remain at the company for less than 2 years. How would you feel if your manager asked you to fill in for a coworker who quit unexpectedly or failed to show up for their shift?
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
Tell me 3 qualities you possess that make you a strong fit for a sales position with Foot Locker.
At Foot Locker we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
Describe a time you received constructive criticism for your work. How did you respond?
Foot Locker has a Fit Guarantee for our products. How would you describe our return and exchange policy to a customer?