Tell me about a time when you received bad customer service?
By hearing your example of a bad customer service experience, they are curious about how you'll present it situationally, as well as philosophically. Presenting with empathy and an understanding of what good customer service looks like is quite different from displaying yourself as a victim of a bad experience, and with an elitist attitude. Not only are they interested in what your answer will say about the customer service they can expect from you, but it may also inform them of your attitude towards daily life, i.e., are you a glass half empty or half full kind of person?
"Poor customer service is all too common these days, unfortunately. I was recently at a restaurant where the server was incredibly grouchy. She was impatient and you could tall that she didn't want to be there. When you work in customer-driven environments its incredibly important to put those feelings behind you and deal with whatever comes your way, with a smile."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I didn't get answers to my questions regarding a vehicle that I was interested in purchasing, which made me feel as though my business wasn't valued.
If I instead received a prompt reply addressing my questions and concerns instead of evading them, I may have purchased from that company.
Rachelle's Feedback
Lack of communication is a major downfall for many service-based organizations. Now that you've given your example, be sure to provide a statement regarding the ways you will ensure all of your touchpoints at Nike will be top-notch.
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