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Retail Interview Questions

208 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 208

You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

All 208 Retail Interview Questions

  1. Retail Interview Questions

    1.

    You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

  2. 2.

    What do you like most about working in retail?

  3. 3.

    Why do you want to get into retail?

  4. 4.

    Tell me about your experience working in retail.

  5. 5.

    On a scale of 1-10, how well do you handle customer complaints?

  6. 6.

    Are you a people person?

  7. 7.

    How often are you late for your responsibilities, such as school or work?

  8. 8.

    Describe a time when you disliked company rules in your last job.

  9. 9.

    How are your customer service skills?

  10. 10.

    What do you like least about working in retail?

  11. 11.

    Describe a time when you had to sacrifice quality to complete a job.

  12. 12.

    How would your references describe you?

  13. 13.

    Why would you like to work at our store?

  14. 14.

    What is your best personal trait?

  15. 15.

    How do you expect to make a difference at our store?

  16. 16.

    The credit card machine is broken. What do you say to the customers?

  17. 17.

    A co-worker is rude to customers, what would you do?

  18. 18.

    What do you know about our store?

  19. 19.

    What would you do if a coworker asked you to help them steal?

  20. 20.

    What is your favorite product or service, from our store?

  21. 21.

    Describe a situation when you received a negative customer reaction. How did you react?

  22. 22.

    Describe for me a time when you failed at customer service.

  23. 23.

    If a customer demands to speak to a manager, what do you do?

  24. 24.

    How would you define good customer service?

  25. 25.

    Have you ever taken any courses or workshops related to customer service or sales?

  26. 26.

    Do you have experience with inventory and order management?

  27. 27.

    How do you deal with customer rejection?

  28. 28.

    Have you ever broken company rules to make a customer happy?

  29. 29.

    If hired into this role, how will you support our anti-discrimination policies?

  30. 30.

    Tell me about one of your goals. How are you working towards it?

  31. Sales Associate Interview Questions

    31.

    How do you handle stressful situations?

  32. 32.

    Why have you chosen to work as a Sales Associate?

  33. 33.

    What do you see as the key skills in closing?

  34. 34.

    What do you know about the products and or services we offer our customers?

  35. 35.

    Have you ever walked up to a stranger and started a conversation? If so, tell me about the experience and your overall approach.

  36. 36.

    How do you move forward from a string of rejections?

  37. 37.

    Do you enjoy socializing with customers?

  38. 38.

    What do you enjoy most about working as a Sales Associate?

  39. 39.

    As a Sales Associate, what do you see as your top goals within a company?

  40. 40.

    What do you think are the most important skills in succeeding in sales?

  41. 41.

    What do you enjoy most about the selling experience?

  42. 42.

    What attracts you to this Sales Associate position?

  43. 43.

    What is your greatest strength?

  44. 44.

    What is your greatest weakness? What are you doing to improve it?

  45. 45.

    Do you work well on a team? How would you define teamwork?

  46. 46.

    Describe a time when a customer wasn't happy. What did you do to fix it?

  47. 47.

    How do you adapt in a constantly changing environment?

  48. 48.

    You are scheduled to leave at 6 pm and your replacement doesn't show up. What would you do?

  49. 49.

    What does good customer service mean to you?

  50. 50.

    How would you handle a situation where your co-worker was being rude to customers?

  51. 51.

    Are you able to work overtime, weekends, and holidays?

  52. 52.

    What do you think are the most important characteristics of a great Sales Associate?

  53. 53.

    Are you familiar with cataloging, inventorying, stocking of merchandise, and other sales-related responsibilities?

  54. 54.

    Do you have any prior experience in the field of sales and customer service?

  55. 55.

    How good are you with targets and deadlines?

  56. 56.

    Where do you see yourself in 5 years?

  57. 57.

    Why should we hire you?

  58. 58.

    Do you have any experience selling the products we offer?

  59. 59.

    How do you typically like to engage a customer?

  60. 60.

    In your current position, how much time do you spend each day communicating directly with prospects?

  61. 61.

    Name one challenge you see our industry facing this year. How will this challenge impact you as a Sales Associate?

  62. 62.

    Describe a situation where you negotiated terms with a tough customer.

  63. Assistant Manager Interview Questions

    63.

    Do you have flexibility in your work schedule? How often do you pick up shifts to help your team?

  64. 64.

    How would your current or former co-workers describe your management style?

  65. 65.

    Name an area you believe you could improve on as an Assistant Manager.

  66. 66.

    How do you handle the pressure of holding a management role? Give me an example of when you have succeeded under stress and pressure.

  67. 67.

    Tell me about a time you provided honest feedback to a team member.

  68. 68.

    How would you handle a rude customer?

  69. 69.

    Tell me about the last customer service skill you learned.

  70. 70.

    Tell me about a time when you effectively delegated tasks.

  71. 71.

    What type of employees do you find difficult to manage?

  72. 72.

    Tell me about a contribution you made to the last team you worked on.

  73. 73.

    Where do you see your career one year from now?

  74. 74.

    Why are you seeking to leave your current position?

  75. 75.

    Have you ever had to enforce a company policy that you disagreed with?

  76. 76.

    Give me an example of a time when you went above and beyond workplace expectations.

  77. 77.

    Tell me about your greatest work-related accomplishment.

  78. 78.

    Tell me about an error you made at work because of a breakdown in communication. How did you recover from the situation?

  79. 79.

    As a leader, how do you show your team the importance of communication in the workplace?

  80. 80.

    What characteristics or skills have contributed towards your success as a leader?

  81. 81.

    Are you prepared to meet the responsibilities of this Assistant Manager role?

  82. 82.

    As an Assistant Manager, how do you successfully motivate your team on the toughest days?

  83. 83.

    As an Assistant Manager, what is your greatest weakness?

  84. 84.

    How many people did you help supervise in your last position?

  85. 85.

    What do your team members think of you as an Assistant Manager?

  86. 86.

    What type of team members do you dislike working with?

  87. 87.

    What qualities do you look for when hiring new team members?

  88. 88.

    Tell me about a time there was a serious conflict with your team. How did you resolve it?

  89. 89.

    What is your greatest strength as a leader?

  90. 90.

    What qualifies you to become our Assistant Manager?

  91. 91.

    Do you have experience in corrective discipline and terminations?

  92. 92.

    What do you know about our company?

  93. Manager Interview Questions

    93.

    How do you determine if your team is successful?

  94. 94.

    If I were to interview the people who have reported to you in the past, how would they describe your management style?

  95. 95.

    If I were to interview those who report to you, what would they say is one strength, and one weakness of yours, as a leader?

  96. 96.

    Rate your management skills from 1 to 10 with 10 representing excellent management skills. Why did you choose that rating?

  97. 97.

    Discuss a time you managed an employee with a behavioral problem. What was their behavior, and how did you correct it?

  98. 98.

    If you could buy any new skill what would it be?

  99. 99.

    What has been your favorite management role so far? What made it so enjoyable?

  100. 100.

    How do you handle the pressure of holding a management role? Give me an example of when you have succeeded under stress and pressure.

  101. 101.

    What leadership qualities do you possess?

  102. 102.

    Have you ever had to enforce a company policy that you disagreed with?

  103. 103.

    What immediate changes would you like to see, if you were hired for this management position?

  104. 104.

    What qualifies you to become our Manager?

  105. 105.

    For you, what is the most difficult aspect of leading employees?

  106. 106.

    How would you handle a rude customer?

  107. 107.

    Tell me about a manager you have had in the past and how you have modeled your behavior after them?

  108. 108.

    Tell me about a time when you effectively delegated tasks.

  109. 109.

    What type of team members do you dislike working with?

  110. 110.

    Tell me about a time you provided honest feedback to a team member.

  111. 111.

    Tell me about a time there was a serious conflict with your team. How did you resolve it?

  112. 112.

    Do you have experience in corrective discipline and terminations?

  113. 113.

    Why are you seeking to leave your current position?

  114. 114.

    Tell me about a cost-cutting initiative you created at your last position. Was it effective?

  115. 115.

    What strategies do you use to motivate your team?

  116. 116.

    Who is your favorite influencer in the management or leadership space?

  117. 117.

    What mistakes have you made when you have hired new employees? What have you learned from those mistakes?

  118. 118.

    What qualities and traits do you look for in a candidate when hiring?

  119. 119.

    Describe how you like to train new employees.

  120. 120.

    When has another manager criticized your work? How did you respond?

  121. 121.

    What do you expect from your own manager?

  122. 122.

    In any of your leadership roles, what was the toughest decision you have made?

  123. Customer Service Manager Interview Questions

    123.

    As a Customer Service Manager, you will be teaching and coaching on our organizations' culture. What do you know about our company culture?

  124. 124.

    What characteristics or events do you believe have contributed towards your success as a leader?

  125. 125.

    In your most recent position, what was the most common customer service issue you addressed?

  126. 126.

    What attributes do you look for when hiring new customer service representatives?

  127. 127.

    What type of rewards and recognition programs have you initiated in your management career?

  128. 128.

    What type of formal customer service training have you delivered?

  129. 129.

    How do you define good customer service?

  130. 130.

    What customer engagement strategy is the most rewarding for you?

  131. 131.

    How do you feel about saying 'no' to a customer with unreasonable requests?

  132. 132.

    What tools do you and your team need to deliver excellent customer service?

  133. 133.

    Have you ever worked with a CRM or client management software?

  134. 134.

    What has made you ready for the responsibility of being a Customer Service Manager?

  135. 135.

    What will you do if an employee is not meeting their goals?

  136. 136.

    What type of employees do you find challenging to manage?

  137. 137.

    Have you ever helped to implement a significant company change in one of your past roles?

  138. 138.

    What is your favorite aspect of being a leader?

  139. 139.

    As a manager, what do you think of when a team member says they do not like 'micromanagement'?

  140. 140.

    When have you been a leader to a diverse group of people?

  141. 141.

    Tell me about the latest customer service approach you have implemented.

  142. 142.

    Who do you look to for advice on customer service, leadership, and best business practices?

  143. 143.

    What is the biggest challenge your current team faces, and what are you doing to alleviate the situation?

  144. 144.

    Describe your management style, and how it will align well with our company's philosophy.

  145. 145.

    Talk about the last time you managed a conflict between two team members.

  146. 146.

    How would you describe the culture of your current team?

  147. 147.

    How do you go about requesting team members to offer overtime, work holidays, or be available on weekends?

  148. 148.

    What has been your most quantifiable achievement as a Customer Service Manager, this year?

  149. 149.

    When you are ready to promote a team member, what factors to you consider?

  150. 150.

    What is your favorite management tool, and how does it help you to achieve your goals?

  151. 151.

    How do you go about requesting feedback from your customers?

  152. 152.

    How do you empower your staff to meet customer demands?

  153. Cashier Interview Questions

    153.

    Are you okay following our company guidelines and rules even though they may differ from your past employment?

  154. 154.

    Have you ever been tardy for work before?

  155. 155.

    Has a large amount of money ever come up missing at your past employment?

  156. 156.

    Have you ever complained to coworkers about management in the past? If so, what did they do wrong?

  157. 157.

    If a coworker calls in sick, and you realize you will have long lines all afternoon, how would you handle this?

  158. 158.

    How comfortable are you checking IDs for a purchase of alcohol even if the customer looks to be in his mid 30s?

  159. 159.

    How well did you get along with management at your past employment?

  160. 160.

    If you receive a 100 dollar bill for a 23.51 order, explain to me how you would add up the change and hand it to the customer?

  161. 161.

    How dependent of a person are you?

  162. 162.

    Our store is non-stop ringing customers out, can you keep up in a fast paced environment for 4 hours without a break?

  163. 163.

    What past experiences do you have that demonstrate your ability to work as a cashier?

  164. 164.

    Are you okay working a 40 hour week?

  165. 165.

    Here is a scenario question, If a customer asks for a discount on a gallon of milk, what do you tell them?

  166. 166.

    During your last employment, did you ever call off work? What were your reasons?

  167. 167.

    If a customer's bag ripped right after their purchase, and their jar of mustard broke open, what would you do?

  168. 168.

    How will you stay composed if an angry customer wants to return a product but does not realize there is a return cashier for just that purpose?

  169. 169.

    What did you dislike about your former job?

  170. 170.

    What are your plans for the future?

  171. 171.

    What are you passionate about?

  172. 172.

    Your resume says you've only stayed at your last job for 3 months, explain to me why you did not stay longer?

  173. 173.

    Why do you need this job at our store?

  174. 174.

    At our company, we have three strikes for money being over or minus 10 dollars. Are you okay handling that pressure of keeping your drawer within 10 dollars?

  175. 175.

    What cash handling experience do you have?

  176. 176.

    Do you take pride in your work?

  177. 177.

    Have you ever handled cash in large monetary transactions?

  178. 178.

    Are you interviewing for any positions at other retail locations?

  179. District Manager Interview Questions

    179.

    As our District Manager, you will oversee multiple stores across a broad region. How will you approach managing such a large area?

  180. 180.

    If hired as our District Manager, what goals would you like to set for yourself over the first 30, 60, and 90 days?

  181. 181.

    Have you ever made a mistake delegating tasks to your team members? If so, how did you repair the situation?

  182. 182.

    How do you ensure consistent sales, marketing, and customer service efforts across each store you oversee?

  183. 183.

    Do you have experience preparing or leading new hire orientation?

  184. 184.

    How would you handle a situation where you needed to terminate a likable employee who was not meeting their goals?

  185. 185.

    What is your current employee turnover rate?

  186. 186.

    Talk about the measurable improvements you have made in your current position.

  187. 187.

    How do you approach setting targets, such as sales goals and revenue projections, for each of your store managers?

  188. 188.

    How often do you monitor each locations' P&L reports?

  189. 189.

    In your current position, how do you maintain a strong relationship with corporate headquarters?

  190. 190.

    Walk us through your education and how it has prepared you to be a successful District Manager.

  191. 191.

    Have you ever attended formal diversity and inclusion training?

  192. 192.

    How would you help a store manager increase the value they place on equity in the workplace?