Retail Mock Interview

To help you prepare for your Retail interview, here are 30 interview questions and answer examples.

Retail was written by and updated on February 16th, 2021. Learn more here.

Question 1 of 30

How are your customer service skills?

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List of 30 Retail Interview Questions & Answers

  1. 1.

    How are your customer service skills?

  2. 2.

    Describe a time when you disliked company rules in your last job.

  3. 3.

    A co-worker is rude to customers, what would you do?

  4. 4.

    On a scale of 1-10, how well do you handle customer complaints?

  5. 5.

    You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

  6. 6.

    Do you have experience with inventory and order management?

  7. 7.

    What is your favorite product or service, from our store?

  8. 8.

    Have you ever taken any courses or workshops related to customer service or sales?

  9. 9.

    Why would you like to work at our store?

  10. 10.

    How would your references describe you?

  11. 11.

    What is your best personal trait?

  12. 12.

    Tell me about your experience working in retail.

  13. 13.

    How often are you late for your responsibilities, such as school or work?

  14. 14.

    What do you know about our store?

  15. 15.

    Describe a time when you had to sacrifice quality to complete a job.

  16. 16.

    How do you expect to make a difference at our store?

  17. 17.

    What would you do if a coworker asked you to help them steal?

  18. 18.

    Why do you want to get into retail?

  19. 19.

    Are you a people person?

  20. 20.

    The credit card machine is broken. What do you say to the customers?

  21. 21.

    What do you like least about working in retail?

  22. 22.

    What do you like most about working in retail?

  23. 23.

    Describe a situation when you received a negative customer reaction. How did you react?

  24. 24.

    Describe for me a time when you failed at customer service.

  25. 25.

    If a customer demands to speak to a manager, what do you do?

  26. 26.

    How would you define good customer service?

  27. 27.

    How do you deal with customer rejection?

  28. 28.

    Have you ever broken company rules to make a customer happy?

  29. 29.

    If hired into this role, how will you support our anti-discrimination policies?

  30. 30.

    Tell me about one of your goals. How are you working towards it?