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Retail Interview

20 Questions and Answers Written by Rachelle Enns

Updated on August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 20
You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?
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How to Answer
The interviewer would like to know that you have no trouble when it comes to filling in, working overtime, or staying a bit late when unforeseen circumstances arise. Give an example of a time when you were a team player, offering assistance if your replacement does not show up for their shift.

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Question 2 of 20
What do you like most about working in retail?
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How to Answer
What makes you LOVE your career in retail? The interviewer would like to know what keeps your fire lit, on a daily basis, even on the toughest of days. Your reply should be happy, confident, and enthusiastic. You can also ask the interviewer this question in return! Asking them what their favorite part of this job might be, will start a great conversation and give you further insight into this role and the workplace culture.

Question 3 of 20
Why do you want to get into retail?
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How to Answer
The interviewer would like to understand what is driving you to a career in retail. Perhaps the hours are great for your current situation, or you have a genuine passion for sales and customer service. Whatever your reasoning, be sure to show the interviewer that you have a real interest in working for them and their store.

For example "I want to be in retail because I love being in a fast-paced, customer-service based role. It's a thrill to me to help, and meet, so many different personalities in one day!"
Question 4 of 20
Tell me about your experience working in retail.
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How to Answer
The interviewer would like for you to bring your experience to life for them. Take a few minutes to walk the interviewer through your overall experience, being sure to highlight any significant wins, your most substantial sales, or other accomplishments that will make you a stand-out candidate. There is no need for you to go more than ten years into your work history unless the experience applies to the role for which you are interviewing.

Question 5 of 20
On a scale of 1-10, how well do you handle customer complaints?
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How to Answer
Do you feel that you are as good as can be when it comes to dispute resolution, or do you have room for growth? This question could be a tricky one as nobody is always 100% perfect in situations involving conflict. Answer to the best of your ability and back your reply by speaking about any formal training you may have received when it comes to complaints and dispute resolution.

Questions 6 through 20
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Author of Retail Answers and Questions

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 11/13/2014
Last modified on: 08/17/2018

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