MockQuestions

Retail Mock Interview

To help you prepare for your Retail interview, here are 30 interview questions and answer examples.

Retail was updated by on February 16th, 2021. Learn more here.

Question 1 of 30

Why would you like to work at our store?

The interviewer wants assurance that you have a keen interest in their store. Show that you are not just applying to any store that will hire you by expressing a few reasons why you are interested in this company, specifically. Be sure to tie in why you would be an excellent fit for them!

Your reasons may include:

- Great workplace culture
- The work hours accomodate your school schedule
- You have read great reviews online
- You have had a memorable shopping experience at their store
- You know someone who works for their company
- Their mission statement resonates with you

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30 Retail Interview Questions & Answers

Below is a list of our Retail interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • Career Goals

    1. Why would you like to work at our store?

  • Career Goals

    2. Tell me about one of your goals. How are you working towards it?

  • Career Goals

    3. Why do you want to get into retail?

  • Compatibility

    4. How do you expect to make a difference at our store?

  • Compatibility

    5. Are you a people person?

  • Customer Service

    6. On a scale of 1-10, how well do you handle customer complaints?

  • Customer Service

    7. How do you deal with customer rejection?

  • Customer Service

    8. How would you define good customer service?

  • Customer Service

    9. Describe for me a time when you failed at customer service.

  • Customer Service

    10. How are your customer service skills?

  • Customer Service

    11. A co-worker is rude to customers, what would you do?

  • Diligence

    12. How often are you late for your responsibilities, such as school or work?

  • Diligence

    13. Have you ever taken any courses or workshops related to customer service or sales?

  • Direct

    14. How would your references describe you?

  • Direct

    15. What is your favorite product or service, from our store?

  • Direct

    16. What do you know about our store?

  • Discovery

    17. What is your best personal trait?

  • Diversity

    18. If hired into this role, how will you support our anti-discrimination policies?

  • Experience

    19. Do you have experience with inventory and order management?

  • Experience

    20. Tell me about your experience working in retail.

  • Job Satisfaction

    21. What do you like least about working in retail?

  • Job Satisfaction

    22. What do you like most about working in retail?

  • Scenario Based

    23. The credit card machine is broken. What do you say to the customers?

  • Scenario Based

    24. You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

  • Scenario Based

    25. Describe a situation when you received a negative customer reaction. How did you react?

  • Scenario Based

    26. Describe a time when you had to sacrifice quality to complete a job.

  • Scenario Based

    27. If a customer demands to speak to a manager, what do you do?

  • Scenario Based

    28. Describe a time when you disliked company rules in your last job.

  • Trust

    29. What would you do if a coworker asked you to help them steal?

  • Trust

    30. Have you ever broken company rules to make a customer happy?