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Retail Interview
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20 Retail Interview Questions

By: Rachelle Enns

Question 1 of 20
You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?
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How to Answer
The interviewer would like to know that you have no trouble when it comes to filling in, working overtime, or staying a bit late when unforeseen circumstances arise. Give an example of a time when you were a team player, offering assistance if your replacement does not show up for their shift.

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Question 2 of 20
What do you like most about working in retail?
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How to Answer
What makes you LOVE your career in retail? The interviewer would like to know what keeps your fire lit, on a daily basis, even on the toughest of days. Your reply should be happy, confident, and enthusiastic. You can also ask the interviewer this question in return! Asking them what their favorite part of this job might be, will start a great conversation and give you further insight into this role and the workplace culture.

Question 3 of 20
Why do you want to get into retail?
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How to Answer
The interviewer would like to understand what is driving you to a career in retail. Perhaps the hours are great for your current situation, or you have a genuine passion for sales and customer service. Whatever your reasoning, be sure to show the interviewer that you have a real interest in working for them and their store.

For example "I want to be in retail because I love being in a fast-paced, customer-service based role. It's a thrill to me to help, and meet, so many different personalities in one day!"
Question 4 of 20
Tell me about your experience working in retail.
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How to Answer
The interviewer would like for you to bring your experience to life for them. Take a few minutes to walk the interviewer through your overall experience, being sure to highlight any significant wins, your most substantial sales, or other accomplishments that will make you a stand-out candidate. There is no need for you to go more than ten years into your work history unless the experience applies to the role for which you are interviewing.

Question 5 of 20
On a scale of 1-10, how well do you handle customer complaints?
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How to Answer
Do you feel that you are as good as can be when it comes to dispute resolution, or do you have room for growth? This question could be a tricky one as nobody is always 100% perfect in situations involving conflict. Answer to the best of your ability and back your reply by speaking about any formal training you may have received when it comes to complaints and dispute resolution.

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Author of Retail Answers and Questions

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
First written on: 11/13/2014
Last modified on: 08/17/2018

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About Retail

October 17th, 2017

Retail marketing managers are responsible for developing customized promotional strategies that can help organizations meet their financial targets for the short and long term. As part of their job, retail marketing managers study consumer spending trends and income information. Based on this, they advise companies how to use their advertising, marketing, and promotional dollars.
Anyone wishing to pursue a career in retailing must complete a bachelor's degree in business or marketing. Strong organizational, communication, analytical and presentation skills, along with strategic thinking and the ability to make smart decisions are all important in this role.
At your interview, the interviewer will want to know more about what experience you've had in retail marketing. They may also ask you to develop a promotional strategy based on a mock scenario. Be prepared to give compelling answers to all questions to demonstrate that you are confident in your ability to execute the tasks involved in retail marketing. At Mock Questions, you will find a long list of questions that most interviewers ask when assessing applicants for retail marketing roles.