MockQuestions

Retail Mock Interview

To help you prepare for your Retail interview, here are 30 interview questions and answer examples.

Retail was written by and updated on February 16th, 2021. Learn more here.

Question 1 of 30

Why would you like to work at our store?

How to Answer

The interviewer wants assurance that you have a keen interest in their store. Show that you are not just applying to any store that will hire you by expressing a few reasons why you are interested in this company, specifically. Be sure to tie in why you would be an excellent fit for them!

Your reasons may include:

- Great workplace culture
- The work hours accomodate your school schedule
- You have read great reviews online
- You have had a memorable shopping experience at their store
- You know someone who works for their company
- Their mission statement resonates with you

Written by Rachelle Enns on February 16th, 2021

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List of 30 Retail Interview Questions & Answers

  • Career Goals

    1.

    Why would you like to work at our store?

      How to Answer

      The interviewer wants assurance that you have a keen interest in their store. Show that you are not just applying to any store that will hire you by expressing a few reasons why you are interested in this company, specifically. Be sure to tie in why you would be an excellent fit for them!

      Your reasons may include:

      - Great workplace culture
      - The work hours accomodate your school schedule
      - You have read great reviews online
      - You have had a memorable shopping experience at their store
      - You know someone who works for their company
      - Their mission statement resonates with you

      Written by Rachelle Enns on February 16th, 2021

      1st Answer Example

      "I have shopped at your store often, over the past couple of years. Every experience is better than the last, and so, when it came time for me to start applying for work post-graduation, your store was the first place that came to my mind. I have a true appreciation for what you do here."

      Written by Rachelle Enns on February 16th, 2021

      Entry Level

      "I would like to work at your store because my best friend has worked here for the past two years and she always talks about how amazing the workplace culture is, and how much she loves the team and customers. I appreciate her referral on my behalf, and I look forward to delivering exceptional experiences to your clients."

      Written by Rachelle Enns on February 16th, 2021

      Experienced

      "Your store is an industry leader in the XYZ retail space, and I see many career growth opportunities for me here. The fact that you have 15 locations, worldwide, shows me that your organizational structure is strong and I look forward to bringing my existing industry experience to work for you."

      Written by Rachelle Enns on February 16th, 2021

      Community Answer

      "Your store is an industry leader in the XYZ retail space, and I see many career growth opportunities for me here.

      The fact that you have many locations worldwide shows me that your organizational structure is strong,

      customer service is at a high level; company culture is supporting and cultivating."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This is a good way to personalize and customize one of the Mock Questions example answers. Glad to see it working for you!

  • Career Goals

    2.

    Tell me about one of your goals. How are you working towards it?

      How to Answer

      If the interviewer asks you any general questions about goals, try to focus your answer on something career-oriented. You can incorporate a personal twist but always bring it back to your career goals. Achieving your goal could teach you a new skill and give you valuable experience. Demonstrate that you are proactive and willing to take action to reach your goals.

      Written by Rachelle Enns on February 16th, 2021

      1st Answer Example

      "My goal is to become a successful sales professional in the luxury retail market. I'm excited about this part-time retail associate job because it offers an exceptional start in the retail industry while allowing me to earn a variety of online professional sales certifications at the same time."

      Written by Rachelle Enns on February 16th, 2021

  • Career Goals

    3.

    Why do you want to get into retail?

      How to Answer

      The interviewer would like to understand what is driving you to a career in retail. Perhaps the hours are great for your personal situation, or you have a genuine passion for sales and customer service. Whatever your reasoning, be sure to show the interviewer that you have a real interest in working for them and their store.

      Written by Rachelle Enns on February 16th, 2021

      1st Answer Example

      "I want to be in retail because I love being in a fast-paced, customer-service based role. It's a thrill to help and meet so many different personalities in one day!"

      Written by Rachelle Enns on February 16th, 2021

      Entry Level

      "I want to be in retail at this time because the work, location, and hours are a perfect fit for me while I complete my 4-year arts degree. I like the flexibility offered in a retail environment and the fact that every day will be different. I do not enjoy a 9-5 job where I am sitting in a cubicle. I want to be walking around, helping people, and making sales!"

      Written by Rachelle Enns on February 16th, 2021

      Experienced

      "I started working in retail out of an interest in sales. The hours work well for me, and I like the social aspect of the job. As a retail manager, it is very satisfying to train people newer to their careers, and help them to create healthy work habits from the start."

      Written by Rachelle Enns on February 16th, 2021

      Community Answer

      "1.brand-product-easy to sell 2.customer service passion 3.flexibility-work life balance 4. every day is different with new challenges 5.engage and walk around to help people and make sales"

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      These are all wonderful reasons to get into retail and sales. It seems you are very enthusiastic about the potential ahead of you within retail. When you form a full interview response, I recommend taking these ideas and being more conversational with them. I've provided an example for you below.

      "I am excited about a career in retail for many reasons. First, this company's brand and product will be easy to sell because...(do you love the product? Is it highly popular?). Second, I have a genuine passion for customer service. I like to help people...(give some reasons why you enjoy customer service with examples of how you are helpful to customers). A job in retail will offer me flexibility in my schedule and a healthy work-life balance. This is important to me because...(why is flexibility/balance important to you?). In retail, every day is different with new challenges. For instance...(give an idea of how you believe your days will differ in this role). I enjoy engaging with others and walking around, helping customers, and making sales...(it may be nice to discuss sales targets and your sales skills, too)."

  • Compatibility

    4.

    How do you expect to make a difference at our store?

      How to Answer

      The interviewer would like to know how having you there will benefit their business and their team. Think back to the significant achievements and contributions that you have made to your current or most recent employer. Discuss with the interviewer the ways that you will implement those activities in your new job. If the interviewer has discussed their current pain points with you, be sure to bring up the ways that your work ethic and experience will benefit them in that area.

      Written by Rachelle Enns on February 16th, 2021

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  • Compatibility

    5.

    Are you a people person?

      How to Answer

      This question should be pretty simple for you to answer. If you want to work in retail, then the answer is YES - you are a people person! A people person is someone who does not find it draining to be around others all day. Someone naturally helpful and approachable. If possible, give the interviewer an example of a time when your people skills were impeccable.

      Written by Rachelle Enns on February 16th, 2021

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  • Customer Service

    6.

    On a scale of 1-10, how well do you handle customer complaints?

      How to Answer

      Maybe you feel that you are as good as can be when it comes to dispute resolution, or perhaps you have room for growth. This question could be a tricky one as nobody is always 100% perfect in situations involving conflict. Answer to the best of your ability and back your reply by speaking about any formal training you may have received when it comes to complaints and dispute resolution.

      Written by Rachelle Enns on February 16th, 2021

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  • Customer Service

    7.

    How do you deal with customer rejection?

      How to Answer

      Being rejected by a customer can be hurtful and frustrating. The interviewer wants to know that you have the maturity, professionalism, and confidence to withstand someone saying no to you. Explain that you realize not everyone will be super friendly, warm, and buy from you right away. And that is okay! Display your maturity level and ability to let situations like this go rather than dwell on them.

      Written by Rachelle Enns on February 16th, 2021

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  • Customer Service

    8.

    How would you define good customer service?

      How to Answer

      When possible, research the company's values online, especially in the areas where customer service and customer experience are mentioned. In general, good customer service involves memorable experiences and the satisfactory resolution of a customer's issue. State your definition of customer service and give a brief example of a great outcome you have achieved through exceptional service.

      Written by Rachelle Enns on February 16th, 2021

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  • Customer Service

    9.

    Describe for me a time when you failed at customer service.

      How to Answer

      Most retail employees have had a situation in which a customer interaction did not go as planned. Try to think of a problem that isn't too severe or the consequences weren't vast. Outline the issue, describe the action that you took, and discuss what you learned.

      Written by Rachelle Enns on February 16th, 2021

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  • Customer Service

    10.

    How are your customer service skills?

      How to Answer

      The interviewer would like to know that you understand the importance of fabulous customer service skills when working in the retail industry. Use a few unique words or phrases that will make you a stand-out candidate for this customer-service based role.

      Some descriptive words may include:

      - Attentive
      - Understanding
      - Problem-solving focused
      - Approachable
      - Friendly
      - Honest
      - Communicative

      Written by Rachelle Enns on February 16th, 2021

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  • Customer Service

    11.

    A co-worker is rude to customers, what would you do?

      How to Answer

      The interviewer would like to know how you would react if you saw one of your teammates mistreating a customer. How you answer will tell the interviewer a lot about your personality, problem-solving skills, customer service skills, and ability to handle conflict in the workplace.

      Written by Rachelle Enns on February 16th, 2021

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  • Diligence

    12.

    How often are you late for your responsibilities, such as school or work?

      How to Answer

      The interviewer would like to gauge how important being on time is, to you. Your answer should be that you are NEVER late! But we do know that, truthfully, some of us fall behind from time to time. Let the interviewer know that you are known for being responsible, and reliable. Express that; if you were to be late, you would handle the situation with the utmost professionalism.

      Written by Rachelle Enns on February 16th, 2021

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  • Diligence

    13.

    Have you ever taken any courses or workshops related to customer service or sales?

      How to Answer

      People who take courses or workshops on their profession demonstrate a commitment to their work. This action indicates to the interviewer that you have a desire to succeed in your career. If you haven't taken any courses or workshops in customer service, sales, or retail success, you could mention books, magazines, or websites that you've read recently. Then, discuss what you have learned about customer service or sales. If you have taken related courses or training, mention these briefly and explain what you learned and how you have applied or plan to use these learnings in your retail work.

      Written by Rachelle Enns on February 16th, 2021

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  • Direct

    14.

    How would your references describe you?

      How to Answer

      You have likely given the interviewer a list of references already; however, if you have not, be sure to bring a list with you to your interview. You should provide the names of at least two people who can give you recommendations, preferably individuals to whom you have reported. If you do not have any work experience, you can also refer to professors, high-school teachers, a pastor, a mentor, or even the parent of a friend who may know you well and can provide a character reference. If you have volunteer work, you can point towards that experience as well.

      Some ways that your references may describe you:

      - High-integrity
      - Accountable
      - Reliable
      - Punctual
      - Accepting feedback
      - Confident
      - Well-educated
      - Honest
      - Results-driven

      Written by Rachelle Enns on February 16th, 2021

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  • Direct

    15.

    What is your favorite product or service, from our store?

      How to Answer

      The interviewer would like to know that you have familiarized yourself with the offerings of their store. Before your interview, you should visit the store, make a purchase, and also run through their online e-commerce experience if they have one. Comb through their social media accounts, as well. Choose one product or service that jumped out at you, and discuss a few reasons why it is your favorite. Show enthusiasm throughout your answer and, if you want to take your reply a step further, you can also ask the interviewer what their favorite product or service is.

      Written by Rachelle Enns on February 16th, 2021

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  • Direct

    16.

    What do you know about our store?

      How to Answer

      The interviewer is interested in knowing how much effort you have put into getting to know their company before attending your interview. Visit their social media platforms, website, and physical store if possible. Gather information regarding how long the company has been in business, how many people they employ, their customer demographic, and perhaps their sales numbers, if that information is public. You can also discuss their advertising or workplace culture. Be sure to bring your answer back to the reasons why you applied. Discuss what it is about their company that compelled you to apply.

      Written by Rachelle Enns on February 16th, 2021

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  • Discovery

    17.

    What is your best personal trait?

      How to Answer

      Personal traits differ a bit from your workplace traits. If you have never taken a personality test, it's a great idea to do a free one like the one on www.16personalities.com. A tool like this will generate some fresh thoughts for you on the personality traits that you may bring.

      Some personality descriptive words are:

      - Amiable
      - Considerate
      - Diligent
      - Exuberant
      - Generous
      - Persistent
      - Resourceful
      - Sensible

      Written by Rachelle Enns on February 16th, 2021

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  • Diversity

    18.

    If hired into this role, how will you support our anti-discrimination policies?

      How to Answer

      An anti-discrimination policy is a policy put into place by a company to protects its employees from discrimination based on multiple factors. A robust anti-discrimination policy will cover various characteristics such as age, gender identity, race, ethnicity, nationality, religion, medical history, physical abilities, sexual orientation, and more. An anti-discrimination policy should also protect employees from various forms of harassment, including sexual harassment. The interviewer wants to see that you will openly and actively support their policies. Talk about the efforts that you plan to make, should you be hired.

      Written by Rachelle Enns on February 16th, 2021

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  • Experience

    19.

    Do you have experience with inventory and order management?

      How to Answer

      If you have experience with inventory counts, inventory management, or ordering products in a retail environment, answer with examples of the work you have done. Be sure to include helpful numbers and positive achievements. If you don't have this experience, start by mentioning your primary competencies such as organization and attention to detail. Then, you can discuss tasks or achievements that utilize these important skills.

      Written by Rachelle Enns on February 16th, 2021

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  • Experience

    20.

    Tell me about your experience working in retail.

      How to Answer

      The interviewer would like for you to bring your experience to life for them. Take a few minutes to walk the interviewer through your overall experience, being sure to highlight any significant wins, your most substantial sales, or other accomplishments that will make you a stand-out candidate. There is no need for you to go more than ten years into your work history unless the experience applies to the role for which you are interviewing.

      Written by Rachelle Enns on February 16th, 2021

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  • Job Satisfaction

    21.

    What do you like least about working in retail?

      How to Answer

      The interviewer would like to know the areas of retail employment that do not interest you so much. When giving your reply, avoid complaining about parts of the job; instead, discuss what you do to make the best of an unpleasant situation. You also do not want to seem nit-picky or like a complainer who plays the 'woe is me' card. Choose an example that is relatable yet not too serious that it becomes a deal-breaker for hiring you.

      Written by Rachelle Enns on February 16th, 2021

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  • Job Satisfaction

    22.

    What do you like most about working in retail?

      How to Answer

      Think about the factors that make you LOVE your job. The interviewer would like to know what keeps your fire lit, even on the toughest days. Your reply should be happy, confident, and enthusiastic. You can also ask the interviewer this question in return! Asking them about their favorite part of this job might start a great conversation that gives you further insight into the role and the workplace culture.

      Written by Rachelle Enns on February 16th, 2021

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  • Scenario Based

    23.

    The credit card machine is broken. What do you say to the customers?

      How to Answer

      This question is situational-based, and the interviewer is looking to see if you have the ability to problem-solve, even in high-pressure situations. Show that you can troubleshoot while remaining helpful to others.

      Written by Rachelle Enns on February 16th, 2021

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  • Scenario Based

    24.

    You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

      How to Answer

      The interviewer would like to know that you have no trouble when it comes to filling in, working overtime, or staying a bit late when unforeseen circumstances arise. Give an example of a time when you were a team player, offering assistance if your replacement does not show up for their shift.

      Written by Rachelle Enns on February 16th, 2021

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  • Scenario Based

    25.

    Describe a situation when you received a negative customer reaction. How did you react?

      How to Answer

      The interviewer wants to know that you would continue to work hard to find a solution, despite receiving an adverse customer reaction. Everybody faces bad days and negative customer experiences. What is most important is the way you react to the problem. For this question, give a detailed story-based response outlining a real-life scenario that you have encountered while working in retail. If you are new to your career, you can give a hypothetical example outlining how you plan to react in this situation.

      Written by Rachelle Enns on February 16th, 2021

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  • Scenario Based

    26.

    Describe a time when you had to sacrifice quality to complete a job.

      How to Answer

      This query is a bit of a trick question because your answer should be that you would never sacrifice your work's quality! To answer this question, discuss when you were under a tight deadline and at risk of not completing a job on time. Talk about how you contributed to get the job done, without quality suffering. Perhaps you put in overtime hours, worked off the clock, or enlisted a co-worker to help you out.

      Written by Rachelle Enns on February 16th, 2021

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  • Scenario Based

    27.

    If a customer demands to speak to a manager, what do you do?

      How to Answer

      This situation could happen to anyone, and it doesn't necessarily mean that you've done something wrong. However, your manager's time shouldn't be spent on petty concerns, which is why most retail associates receive training in dispute resolution. Talk to the interviewer about the action you would take in this scenario. If you have training in dispute resolution, this question is a great time to mention your training.

      Written by Rachelle Enns on February 16th, 2021

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  • Scenario Based

    28.

    Describe a time when you disliked company rules in your last job.

      How to Answer

      The interviewer would like to know how you handle a situation when you do not agree, or are uncomfortable with the rules or expectations on the job. Be sure to show that you are a team player, but will stand up for yourself if asked to do something that is unethical. If you do not agree with a rule because you don't want to play along, that is a different story. Show the interviewer that you have the maturity and wherewithal to understand you will not always agree with your boss, but you will still professionally do your job.

      Written by Rachelle Enns on February 16th, 2021

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  • Trust

    29.

    What would you do if a coworker asked you to help them steal?

      How to Answer

      The interviewer would like to know that they can trust you and that you'd respond with integrity if you were asked to steal. Theft can include the theft of products, sharing trade secrets, taking customer information, or falsifying timecards. Talk to the interviewer about the steps you would take if asked to assist in a dishonest activity. If you have encountered this situation in the past, this question presents a good opportunity to give a brief story-based example.

      Written by Rachelle Enns on February 16th, 2021

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  • Trust

    30.

    Have you ever broken company rules to make a customer happy?

      How to Answer

      Breaking the rules, and bending them, CAN be different from each other. Often, retail organizations are okay with you bending the rules to keep a customer happy. You need to know your audience, though! If the company is very stringent regarding its policies and procedures, then approach this question with caution. If the organization is well known for being flexible, you can indeed be more flexible with your answer.

      Written by Rachelle Enns on February 16th, 2021

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