Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Adidas Interview
Questions

32 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 32

At Adidas we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

How to Answer
Answer Example
Second Answer Example
Community Answers

1000s of Interview Questions

Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Adidas Interview Questions

    1.

  1. At Adidas we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
    • As an Adidas employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.

      Jordan's Answer #1

      "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

      Jordan's Answer #2

      "I know that return policies are created for a reason, and being a good team-member means abiding by all of the rules and policies of the company. I've been in situations in the past where customers were angry with me about a policy that I had no control over; when that happens, I just have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with company policies."

      Anonymous Answer

      "First, I will listen to the customer to understand the reason why he wants to return his product. I never give negative feedback, after I listen to the customer, I will return the product according to the company policy. Its better to have a customer satisfied then a bad review or not happy with the company since Adidas customers are one of the most important values for the company."

      Rachelle's Answer

      Customers are very important, and it's great that you keep reviews in mind while addressing customer service issues.

      Was this answer helpful? Yes or No

    2.

  1. We have a strong employee honesty program in place at Adidas to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
    • Adidas takes loss prevention and employee theft very seriously. Loss prevention initiatives are an important part of ensuring that Adidas stays competitive in their market. Discuss with the interviewer how you would handle a situation surrounding employee theft.

      Jordan's Answer #1

      "My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."

      Jordan's Answer #2

      "I once had a coworker who asked me to help him steal, and it was so uncomfortable! I would never steal something for any reason, so it was easy to say no to him. Even though it was hard to go to my manager and know that my coworker would probably be fired, I had to do the right thing. What is the process for those kinds of situations at Adidas?"

    3.

  1. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
    • Employees at Adidas mus be adaptable and flexible. Assure the interviewer that you are a team player and would be happy to step in if your manager needed a shift covered at the last minute.

      Jordan's Answer #1

      "I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours, and I consider myself to be a team player."

      Jordan's Answer #2

      "I'm in a position right now where I have plenty of free time, and my schedule is very flexible. As long as I'm available, I'm always happy to cover a coworker's shift if they're unable to make it. In the past, I've also volunteered to stay late to help cover shifts that coworkers don't show up for, and I'd almost always be able to do that at Adidas as well."

      Anonymous Answer

      "As long as I am available, I will try my best to come and cover the missing shift. I can volunteer and help as much as possible to keep the business running. I do not miss any business opportunity or close because there is no staff available."

      Rachelle's Answer

      It sounds as though you are the ultimate team player! Nice response.

      Was this answer helpful? Yes or No

    4.

  1. What do you hope to learn from this job at Adidas?
    • Employees at Adidas have the opportunity to learn a wide variety of skills. Share what you hope to get out of your experience at Adidas. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.

      Jordan's Answer #1

      "I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to become a store manager or open my own small retail business."

      Jordan's Answer #2

      "I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."

    5.

  1. How do you like to be recognized for your accomplishments?
    • The management team at Adidas is focused on nurturing a positive work environment and healthy team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

      Jordan's Answer #1

      "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."

      Jordan's Answer #2

      "As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."

    6.

  1. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
    • Retail environments like Adidas may offer opportunities for friendly competition with coworkers and with other stores in your district and region. Tell the interviewer about your experience working in competitive environments, whether that was racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Be sure to mention any successful outcome.

      Jordan's Answer #1

      "My current sales position is highly commission-based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."

      Jordan's Answer #2

      "Last year, I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so sales contests greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."

    7.

  1. How can Adidas motivate you on the job?
    • The management team at Adidas wants to know how to best motivate every member of their team. Talk to the interviewer about the variety of ways in which you find motivation on the job.

      Jordan's Answer #1

      "I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition for me as well."

      Jordan's Answer #2

      "I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."

      Anonymous Answer

      "Being recognized and respected for my work is the best motivation for me in the workplace. As long as I know my work is good enough to contribute to the greater good of the company, I am motivated."

      Rachelle's Answer

      Wonderful! You sound highly engaged. I have reworded your response slightly, for impact.

      "I am motived by a respectful workplace where my dedication is recognized. When I know my contribution is appreciated, I am motivated to continue giving to the greater good of the company."

      Was this answer helpful? Yes or No
      Anonymous Answer

      "Honestly, Adidas itself will be a motivation for me to work hard. However, proper Job requestion and workload would foster me to work even efficiently."

      Lauren's Answer

      Good start. You are demonstrating the passion to work for the company, but you can add more context in order for the interviewer to know about your personal work style and preferences.

      "Having the opportunity to become an Adidas employee within itself is a motivating factor to do well. I have a long-standing affinity for the brand, so to represent the company would give me a great sense of pride. I feel the most motivated when there is a strong sense of teamwork; a competent manager helps create a better staff atmosphere."

      Was this answer helpful? Yes or No

    8.

  1. We need reliable people on our team at Adidas. How many days were you absent from work last year?
    • Being an Adidas employee means being reliable and consistent. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. You can be honest about a time you had to miss a shift; be sure to mention that you followed all of the protocols for calling off of work.

      Jordan's Answer #1

      "I've never skipped work without a good reason, and I always make sure to call in with plenty of advance notice so that my managers and coworkers are prepared to cover the shift. I've never had an excused absence from work."

      Jordan's Answer #2

      "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected. When I got the flu last year and had to be absent from work for three days, I made sure to inform my managers as soon as I could and bring a doctor's note with me when I returned to work."

      Anonymous Answer

      "I am only absent from work for a serious reason such as sickness or family emergency. In the previous part-time job that I worked for three years, I only called in sick one time, and I also found a co-worker of mine to ask to cover my shift, as I did not want my absence to be a burden to anyone."

      Rachelle's Answer

      Your answer shows that you are very reliable and responsible. Nice job! I have reworded it just a touch.

      "I am rarely absent for work with the only reasons being a serious illness or family emergency. In my previous role, I called in sick just once in three years. In that instance, I found a co-worker to cover my shift, as I did not want to burden anyone."

      Was this answer helpful? Yes or No

    9.

  1. What type of work environment do you dislike working in?
    • An interview isn't just about determining if you're right for Adidas -- it's also about finding out if a job at Adidas is right for you. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Make sure you are familiar with the environment at Adidas.

      Jordan's Answer #1

      "I can be productive in most work environments, so long as the energy is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

      Jordan's Answer #2

      "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."

      Anonymous Answer

      "I work best in an environment where I can trust and support my co-worker, and they can trust and support me. It is also important for me to have an opportunity to grow as an individual."

      Rachelle's Answer

      Your response is very positive and constructive! I have reworded to help with flow.

      "I work best in an environment where trust and support is present, both from my co-workers and from myself. I am seeking an opportunity to grow in my career, so an environment that fosters learning and development is ideal."

      Was this answer helpful? Yes or No

    10.

  1. How do you handle situations that could cause you to be late or miss work?
    • Promptness is an important quality for Adidas employees to have. Make sure that the interviewer knows that you plan for traffic, bad weather, and any other situation that could make you late for your shift. Your interviewer wants to know that you're proactive and can handle the stress of unexpected situations that could affect arriving to work on time.

      Jordan's Answer #1

      "I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Cincinnati winters can make travel hard, so I always make sure to give myself extra time when there's snow or ice."

      Jordan's Answer #2

      "I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."

    11.

  1. You will be responsible for a large amount of cash and valuable merchandise at Adidas. What would your most recent employer say about your character and honesty?
    • Honesty is incredibly important when you are working in a retail environment like Adidas, where employees handle a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

      Jordan's Answer #1

      "My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."

      Jordan's Answer #2

      "My most recent team-leader, Clara, told me multiple times that she considered me to a be a person of integrity and honesty, which is feedback that I really appreciate. I always want to be a person who my coworkers and employers can trust."

    12.

  1. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
    • Strong math skills will be an asset in your position at Adidas. Assure the interviewer that you are comfortable with the skills associated with math-related tasks.

      Jordan's Answer #1

      "I did very well in math during high school and am comfortable with the skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."

      Jordan's Answer #2

      "My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."

    13.

  1. How do you handle a situation where your supervisor does not properly communicate information to you?
    • The environment at Adidas is fast-paced; though supervisors have the best intentions, some information may fall through the cracks. Describe your communication preferences and tell the interviewer how you have handled interactions with supervisors in the past.

      Jordan's Answer #1

      "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."

      Jordan's Answer #2

      "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."

      Anonymous Answer

      "When I first got a part-time job in Japan, communication was the biggest problem for me, as my Japanese was weak. To improve the situation, I tried to improve my communication skills, learning the language, and trying to communicate with my manager with my broken Japanese. I also observed my co-workers as they worked to comprehend the job fully. That way, if I fell into a similar situation, I would learn the best way to communicate with my supervisor to maximize my work."

      Rachelle's Answer

      This example is great, and a memorable one for the interviewer. I have reworded it slightly to avoid repetition and to add clarity.

      "When I landed my first job in Japan, communication was an issue due to the language barrier. To improve the situation, I began to learn the language and could quickly communicate with my manager in broken Japanese. When verbal communication was not an option, I observed my co-workers' actions, to fully comprehend the job. It's important to meet my supervisor on their level when it comes to communication."

      Was this answer helpful? Yes or No

    14.

  1. Do you have reliable transportation?
    • If you are offered a position at Adidas, it's important that your managers can count on you to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or riding a bike.

      Jordan's Answer #1

      "I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."

      Jordan's Answer #2

      "I take public transit and find it to be very reliable. I always plan for unexpected delays and take an earlier bus if I know it's a heavy-traffic day. I always make sure I'm 5-10 minutes early for my shift."

      Anonymous Answer

      "Yes, I have a well-maintained car that I can drive to the company every day, so I do not need to use public transportation to come to the company."

      Rachelle's Answer

      Perfect! To the point and helpful.

      Was this answer helpful? Yes or No

    15.

  1. At Adidas we like to hire strong achievers. Give me an example of a time when you went above and beyond.
    • At Adidas, customer service always comes first. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Jordan's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

      Jordan's Answer #2

      "Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her belongings. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

Disclaimer

Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. Interview questions and answer examples and any other content may be used else where on the site. We do not claim our questions will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.

Learn more about what we believe >
Read our Terms of Use for more information >