Retail positions like a job at Adidas require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
"I am happy to offer a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Managers at Adidas work hard to ensure a healthy team, which starts with supporting individual employees. The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you, whether that means a close working relationship with a lot of accountability or a more hands-off approach where you have autonomy. If you are unsure of your preference, try to make your answer as open as possible.
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well-versed in."
The environment at Adidas is fast-paced; though supervisors have the best intentions, some information may fall through the cracks. Describe your communication preferences and tell the interviewer how you have handled interactions with supervisors in the past.
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Your personality will play a part in whether the interviewer believes you would be a good fit for the Adidas team. Talk to the interviewer about your personality traits -- such as introverted, energetic, or confident -- as opposed to your character traits -- such as honest, hard-working, or reliable.
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
"I am a confident communicator, and I'm very friendly! I love engaging new people in conversation. My last boss, Edgardo, always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."
An interview isn't just about determining if you're right for Adidas -- it's also about finding out if a job at Adidas is right for you. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Make sure you are familiar with the environment at Adidas.
"I can be productive in most work environments, so long as the energy is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
"I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."
Being an Adidas employee means being reliable and consistent. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. You can be honest about a time you had to miss a shift; be sure to mention that you followed all of the protocols for calling off of work.
"I've never skipped work without a good reason, and I always make sure to call in with plenty of advance notice so that my managers and coworkers are prepared to cover the shift. I've never had an excused absence from work."
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected. When I got the flu last year and had to be absent from work for three days, I made sure to inform my managers as soon as I could and bring a doctor's note with me when I returned to work."
A job search isn't just a one-sided hunt. You must also feel that a job at Adidas is a good fit for you. Tell the interviewer about your ideal employer. Be specific, and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.
"My ideal employer is one who brings charisma and passion to their work. I work best with organizations that encourage learning and promote their employees based on performance."
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."
The management team at Adidas wants to know how to best motivate every member of their team. Talk to the interviewer about the variety of ways in which you find motivation on the job.
"I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition for me as well."
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Do some research to determine how you can expect to be compensated at Adidas, and use your current earnings to talk about your salary expectations. Be open and honest. Transparency is the best choice when salary based questions arise.
"I currently make $15 per hour and work between 25 and 35 hours per week. I'm hoping to stay in the same range or slightly higher."
"I currently make minimum wage, and I'm happy to begin a position at Adidas in that same range. I'm hopeful that my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does Adidas have any merit-based bonuses or pay-scale increases?"
Performance incentives can be very motivating, and you may have opportunities to take advantage of such incentives as an employee at Adidas. Talk to the interviewer about your feelings regarding performance incentives.
"I think performance incentives are a great idea -- they keep me motivated to do a great job, and I like knowing that I'm a part of ensuring that our team is on top of our KPIs. I'm extremely motivated by being rewarded for my successes."
"I've never worked in a position that offers performance incentives, but that's never stopped me from staying motivated. However, small perks are always nice to have!"
Employees at Adidas have the opportunity to learn a wide variety of skills. Share what you hope to get out of your experience at Adidas. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.
"I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to become a store manager or open my own small retail business."
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."
If you are offered a position at Adidas, it's important that your managers can count on you to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or riding a bike.
"I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."
"I take public transit and find it to be very reliable. I always plan for unexpected delays and take an earlier bus if I know it's a heavy-traffic day. I always make sure I'm 5-10 minutes early for my shift."
The management team at Adidas is focused on nurturing a positive work environment and healthy team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
At Adidas, customer service always comes first. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her belongings. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Like most retail environments, Adidas competes with other companies in their industry -- which means that business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. If I'm working on a task and a customer has a question, I always stop and help them before going back to my task."
It's important that you understand the mission and aesthetic of Adidas. Spend some time on the Adidas website, take a look at their different offerings, and get a feel for their brand. What did you find in your research that made you excited to work for Adidas?
"I've been an Adidas customer for years and have always appreciated their dedication to helping athletes achieve their goals. When I walk into an Adidas store, I always know exactly what I'm going to get: the best in athletic apparel and equipment and excellent customer service."
"I admire Adidas' commitment to sustainability all across the production chain -- not many companies actively use their influence to affect change in issues of human rights for workers throughout the world, and I would love to work for a company with the integrity and responsibility that Adidas exhibits."
As an Adidas employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
"I know that return policies are created for a reason, and being a good team-member means abiding by all of the rules and policies of the company. I've been in situations in the past where customers were angry with me about a policy that I had no control over; when that happens, I just have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with company policies."
Adidas takes loss prevention and employee theft very seriously. Loss prevention initiatives are an important part of ensuring that Adidas stays competitive in their market. Discuss with the interviewer how you would handle a situation surrounding employee theft.
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
"I once had a coworker who asked me to help him steal, and it was so uncomfortable! I would never steal something for any reason, so it was easy to say no to him. Even though it was hard to go to my manager and know that my coworker would probably be fired, I had to do the right thing. What is the process for those kinds of situations at Adidas?"
Strong math skills will be an asset in your position at Adidas. Assure the interviewer that you are comfortable with the skills associated with math-related tasks.
"I did very well in math during high school and am comfortable with the skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
At Adidas, it's important for customers to know how they can turn to if they need help finding an item or have questions about a product -- and uniforms help achieve that goal. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Adidas and see that it adds a strong level of professionalism."
"I think that uniforms are a great way to provide a feeling of unity in the workplace, and it makes it that much easier to get ready for work! May I see what your uniforms look like?"
If offered a position at Adidas, you may be asked to contribute to the design or construction of displays. Do you have examples of displays that you have created? Do you have unique ideas that you can share with Adidas in regards to their current merchandising? Let the interviewer know if you are interested in creating displays and if you have any special skills to contribute to their construction or design.
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase, and I'm eager to learn more! The displays I have seen in your stores are fascinating, and I would love to be a part of those creative projects."
"I believe that with some training, I could very easily create displays that are on-brand and exciting to the Adidas customer. I really loved the window display from this past Autumn -- I would love a chance to exercise my creativity on a project like that!"
Many seasonal or entry-level employees at Adidas go on to explore other career options such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.
"I would be very excited about obtaining a role in leadership within Adidas in the future. I'm confident that my hard work and attention to detail will make me well-suited for a leadership position in the future as you feel I'm ready to take on more responsibilities."
"I have been in an unofficial leadership role for the past three years of my career, so I think that a management role with Adidas would be a great next step in my career!"
Before your interview, take some time to find out more about what Adidas looks for in a customer associate, and find ways to honestly demonstrate how you meet those needs. For instance, Adidas employees must 'Contribute to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values.' Describe how you are uniquely suited for some of the job requirements.
"D'Angelo, my team leader at my former job, recently told me how much he appreciated my hard work and my willingness to do tasks that other team-members weren't excited about, like taking out the trash or coming in for early-morning inventory shifts. I have a generally sunny disposition, and I love meeting new people -- so connecting with customers would come naturally to me!"
In a service-focused job like a sales position at Adidas, you will likely encounter customers who make your job less than pleasant. Retail and customer service-based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."
"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."
Employees at Adidas mus be adaptable and flexible. Assure the interviewer that you are a team player and would be happy to step in if your manager needed a shift covered at the last minute.
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours, and I consider myself to be a team player."
"I'm in a position right now where I have plenty of free time, and my schedule is very flexible. As long as I'm available, I'm always happy to cover a coworker's shift if they're unable to make it. In the past, I've also volunteered to stay late to help cover shifts that coworkers don't show up for, and I'd almost always be able to do that at Adidas as well."
Honesty is incredibly important when you are working in a retail environment like Adidas, where employees handle a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.
"My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."
"My most recent team-leader, Clara, told me multiple times that she considered me to a be a person of integrity and honesty, which is feedback that I really appreciate. I always want to be a person who my coworkers and employers can trust."
Having knowledge of the Adidas customer and brand is incredibly important -- any information you know about the company's values will set you apart from other candidates. Spend some time exploring the Adidas website and becoming familiar with their core values and mission.
"I've been a long-time Adidas customer, and I love their attention to detail and dedication to helping athletes achieve their goals with quality products and dependability."
"I've always loved shopping at Adidas, but when I recently discovered their dedication to human rights, I fell even more in love with the brand! I would love to work for a company that I know is doing all it can to protect its workers, from health and safety to fair wages and resource consumption."
Adidas is all about creating great customer experiences. If you have experience in the retail industry, walk the interviewer through your previous jobs, and highlight your favorite and most challenging positions. If you don't have any retail experience, that's okay! You've likely gained the skills and experience necessary to make customers happy through your other professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition to retail.
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
"While I haven't yet worked in a retail environment, I'm excited to get started! I love learning new things, especially when it comes to working with and serving others. In college, I worked at a writing lab where I helped younger students correct their essays and prepare for English exams. That experience was challenging, but I learned so much about listening to people's needs, practicing patience, and helping frustrated students feel at ease. I think that experience set me up for success in the retail industry."
Promptness is an important quality for Adidas employees to have. Make sure that the interviewer knows that you plan for traffic, bad weather, and any other situation that could make you late for your shift. Your interviewer wants to know that you're proactive and can handle the stress of unexpected situations that could affect arriving to work on time.
"I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Cincinnati winters can make travel hard, so I always make sure to give myself extra time when there's snow or ice."
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."
adidas AG is a Germany-based producer of sportswear and sports equipment. The Company operates globally. adidas AG offers its products through three main brands. The adidas brand covers footwear, apparel and hardware in two segments: the Sport Performance segment develops modern products, focusing on running, football, basketball, tennis and training, and the Sport Style segment is aimed at fashion-conscious consumers. The Reebok brand covers sports and lifestyle products in three segments: the Reebok segment offers footwear and apparel for men and women for sports and street, as well as hardware, such as bags and balls; the Reebok-CCM Hockey segment provides hockey equipment and apparel, and the Rockport segment offers dress, casual and outdoor footwear, and accessories. The TaylorMade-adidas Golf brand covers a range of golf clubs, accessories, footwear and apparel, marketed under the brand names TaylorMade, adidas Golf and Ashworth.