"Well, I'd first try to better understand what triggered the source of the conflict. I am averse to conflict, and frequently confused by it when it occurs. I normally find that the conflict itself typically has nothing to do with the context it's presented with. Especially when the reaction is disproportionate to the action that elicited it. So, I start by actively listening to what the other person has to say. I never draw conclusions and just continue asking questions. Stuff like, 'So what you're saying is that you are upset because of XYZ? And what about that upset you? So you're saying you interpreted that statement as?' and I'd just keep getting to the bottom of it. Normally, some other underlying frustration was fueling that reaction. I want everyone to enjoy coming into work, and to feel invigoration by our interactions and collaboration. So any time I feel that is off balance, I do everything I can to restore that balance. The best way to do that is to give them a chance to feel heard, empathized with and validated, and clear the fog or muddy waters from there."