How to Answer: Tell me about a time when you have helped resolve a dispute between others.
Advice and answer examples written specifically for a Nike job interview.
19. Tell me about a time when you have helped resolve a dispute between others.
What You Need to Know
Being a team player is critical at Nike, and the interviewer wants to hear that you are ready to take on professional challenges with ease, ensuring that the team stays unified. The key to answering this question is to talk about each person only in favorable terms; be careful not to make fun of any person or play down the frustration they may have felt during the dispute. To do this, mention that both people had good intentions, and they were just not meeting each other's expectations or seeing eye-to-eye.
Next, share how you helped resolve the dispute. Maybe you talked with each person one-on-one to get both sides of the story first. Perhaps you mediated a conversation between the two of them. Whatever the scenario, you want to highlight your communication skills, highlighting non-defensive techniques, objectivity, and emotional maturity. Finally, be sure to tell the interviewer how well the conflict resolution turned out thanks to your efforts.
Written by Kevin Downey on July 20th, 2022
Answer Example
"A couple of people in my office recently had trouble seeing eye-to-eye when it came to their scheduling. The situation was entirely one of miscommunication, and I was able to sit them down together and work out the confusion quite quickly. I can look at a situation from all sides and have no problem helping my co-workers to see eye-to-eye."
Written by Rachelle Enns
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After considering all sides, I take the facts into consideration and allow people to come to a "meeting of the minds.""
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