Nike Mock Interview
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Question 8 of 35
Tell me about a time when you have helped resolve a dispute between others.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Being a team player is critical at Nike, and the interviewer wants to hear that you are ready to take on professional challenges with ease, ensuring that the team stays unified. The key to answering this question is to talk about each person only in favorable terms; be careful not to make fun of any person or play down the frustration they may have felt during the dispute. To do this, mention that both people had good intentions, and they were just not meeting each other's expectations or seeing eye-to-eye.
Next, share how you helped resolve the dispute. Maybe you talked with each person one-on-one to get both sides of the story first. Perhaps you mediated a conversation between the two of them. Whatever the scenario, you want to highlight your communication skills, highlighting non-defensive techniques, objectivity, and emotional maturity. Finally, be sure to tell the interviewer how well the conflict resolution turned out thanks to your efforts.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"A couple of people in my office recently had trouble seeing eye-to-eye when it came to their scheduling. The situation was entirely one of miscommunication, and I was able to sit them down together and work out the confusion quite quickly. I can look at a situation from all sides and have no problem helping my co-workers to see eye-to-eye."
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Jaymie
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Anonymous Answer
I was working with another SalesRep who was having a difficult time communicating with a peer, and the emails were starting to escalate in intensity. I advised my colleague to "fall on his sword," so to speak. I explained that it didn't matter "who was right," the issue was about communicating the necessary information. He tried my advice and found it resolved the extraneous issue and helped propel a satisfactory conclusion.
Rachelle's Feedback
You offered some excellent advice to your colleague! Your answer and approach shows a maturity that any interviewer should appreciate.
Anonymous Answer
I resolve the dispute by first carefully listening to the other parties and taking their concerns seriously.
After considering all sides, I take the facts into consideration and allow people to come to a "meeting of the minds."
Rachelle's Feedback
I recommend giving a fuller answer using the STAR framework. By framing your answer using Situation, Task, Action, Result, you are sure to provide the interviewer a full scope of the story and the resolution.
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