How was your performance measured in your most recent role?
The interviewer would like to understand better the key performance indicators you needed to meet in a more recent role and how precisely those KPIs were measured. A good interviewer will recognize that the top candidates always understand how their performance is measured and where they landed regarding their performance against others in a similar role.
It is a red flag to an interviewer if the interviewee responds with 'I don't know,' or worse yet - 'My company didn't measure my performance in any way.' Every company pays attention to employee performance metrics; it's just that some ways are more evident than others.
Some ways that your employer might measure your performance:
- The rate of absence, late days, and sick days
- Setting specific objectives for you related to a task
- Amount of defective work submitted or amount of work returned
- Human Capital ROI
- Error counting
- Timed tasks
- Employee retention rates (for managers)
- Revenue Per Employee or Profit per FTE (Full Time Equivalent)
- The willingness of clients to recommend you or your work
- Feedback provided by coworkers and management
- Number of sales
- Scheduling errors
- Safety days
- First- call resolution or call quality and handling (primarily for call-center environments)
- Quality of contacts generated
"In my previous role as a content marketer for a cable company, I was measured by a range of social media analytics, client feedback, overall client satisfaction, and project churn rate. My KPIs were always sitting about 20% above expectations."
"We had online customer surveys in my most recent role. Another KPI was the number of services upsold per transaction. I was consistently in the top 10 out of 100 for our region."
"In my current administrative assistant position, I receive annual reviews from my director. My company utilizes peer reviews as part of this process, and I have always been rated high on all levels of my work. My colleagues and leaders I support consider me a great team player, a positive person, and a person that is willing to do anything to get the job done well."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
First and foremost, nobody got kidnapped, injured, or killed. We took a significant risk bringing 200 people from 40 countries to the coast of Kenya and into the Indian Ocean with Somali Pirates.
Following that was participant experience, the quantity of content generated and shared, following year tickets purchased, that we were profitable, and on-going engagement within the community.
Rachelle's Feedback
This sounds intense, and very interesting! Be prepared for followup questions from the interviewer, depending on how engaged they are. Good response.
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