How to Answer: At Microsoft, we strive to earn customer confidence, trust, and loyalty. What are some of the ways you feel you will be able to contribute to that goal as a project manager?
Advice and answer examples written specifically for a Microsoft job interview.
25. At Microsoft, we strive to earn customer confidence, trust, and loyalty. What are some of the ways you feel you will be able to contribute to that goal as a project manager?
Why the Interviewer Asks This Question
Many project managers at Microsoft perform customer service-related functions. Interviewers who ask this question are interested in a candidate's ability to demonstrate the soft skills necessary to provide the level of service required by the role.
Written by Karrie Day on June 20th, 2022
Remember To
Remember to include outreach activities beyond common support processes such as ticket resolution procedures to demonstrate your customer service skills. Microsoft seeks candidates who consistently go beyond what is required in a client setting and want to know what unique value you can add to the customer experience.
Written by Karrie Day on June 20th, 2022
Answer Example
"One of the most important things I can do to earn customer confidence, trust, and loyalty is to show end-to-end ownership for the projects I work on. I let my customers know they can reach out to me to let me know about anything going on, even if I am not directly responsible. They know they can count on me to help facilitate a solution on their behalf.
I also take the time to listen. Sometimes clients just need to be heard and offering them an outlet to vent with someone who shows empathy and concern goes a long way. I maintain their confidence as needed and quickly address their concerns. I treat all of my customers with respect and show them that they are valued."
Written by Karrie Day on June 20th, 2022