Microsoft Project Manager Mock Interview
Master 30 Microsoft Project Manager interview questions covering Azure, stakeholder alignment, and delivery execution.
Question 4 of 30
What methods do you lean on to perform root cause analysis?
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Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Understanding the root cause of a problem with a product or an operational issue is imperative to resolving it and avoiding it in the future. Project managers at Microsoft engage in this type of analysis often to help resolve team, operational, and product-related problems. This question is asked to test a candidate's ability to perform this function of the role.
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Remember to mention any of the widely accepted methodologies for root cause analysis within your response. While an interviewer may be able to follow your description of a custom method, interviewers value candidates that have a solid working knowledge of industry-accepted methods.
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"I have used a variety of root cause analysis methods in the past. They each have their place, and I customize the approach to fit the situation. Most commonly, I use the 5 whys method. It is easy to follow, and all of the members of my team can apply it. I also like to apply the Pareto principle when it makes sense. In my experience, the root cause of an issue is usually multi-faceted, and narrowing the causes down to those that have the most impact is a valuable exercise."
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