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Microsoft Project Manager Mock Interview

Question 26 of 30 for our Microsoft Project Manager Mock Interview

Microsoft was written by on June 20th, 2022. Learn more here.

Question 26 of 30

What steps do you take to identify post-engagement opportunities with a client?

"The first step I take in a post-engagement setting is to hold regular check-ins with my client to ensure their solution adoption experience is running smoothly. I take the time to listen to their stories and determine if there is anything I can do to add value. This might include scheduling additional training or assisting with configuration changes.

After some time has passed, I check in again to see how things are going and determine if any add-on opportunities exist. Clients often wish to expand their feature sets after a successful initial launch, and I work with them to develop a strategy for the next phase of their use in other areas of their company. I also review any issues they are having to determine if there is anything we can do for them from a customer support perspective. I am usually able to uncover a few opportunities that take just a bit of effort on our part but go a long way toward customer satisfaction.

Finally, I make sure to update our internal teams on any lessons I learn when working with specific clients. Developing best practices and honoring client preferences helps to ensure that future engagements go more smoothly."

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How to Answer: What steps do you take to identify post-engagement opportunities with a client?

Advice and answer examples written specifically for a Microsoft job interview.

  • 26. What steps do you take to identify post-engagement opportunities with a client?

      Why the Interviewer Asks This Question

      Some Microsoft project managers serve on the front line of the project they deliver. They often own client communication and interviewers are interested to know how a candidate would identify opportunities to generate additional revenue.

      Written by Karrie Day on June 20th, 2022

      Remember To

      Remember to describe activities beyond those focused on revenue generation. Microsoft values relationship building and offering excellent customer service. Interviewers appreciate candidates that can demonstrate a balanced and holistic approach to the post-launch process.

      Written by Karrie Day on June 20th, 2022

      Answer Example

      "The first step I take in a post-engagement setting is to hold regular check-ins with my client to ensure their solution adoption experience is running smoothly. I take the time to listen to their stories and determine if there is anything I can do to add value. This might include scheduling additional training or assisting with configuration changes.

      After some time has passed, I check in again to see how things are going and determine if any add-on opportunities exist. Clients often wish to expand their feature sets after a successful initial launch, and I work with them to develop a strategy for the next phase of their use in other areas of their company. I also review any issues they are having to determine if there is anything we can do for them from a customer support perspective. I am usually able to uncover a few opportunities that take just a bit of effort on our part but go a long way toward customer satisfaction.

      Finally, I make sure to update our internal teams on any lessons I learn when working with specific clients. Developing best practices and honoring client preferences helps to ensure that future engagements go more smoothly."

      Written by Karrie Day on June 20th, 2022

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