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Louis Vuitton Interview
Questions

30 Questions and Answers by Rachelle Enns
Updated October 2nd, 2020 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shopping     Fine Retailer    

Question 1 of 30

Why do you want a career with Louis Vuitton?

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1.

Why do you want a career with Louis Vuitton?

You may be taking the next step in your career or starting fresh out of college. It's important to do your research on Louis Vuitton before interviewing. You can start by browsing the 'About Us' page on their website to learn about their mission and what they are doing to give back to the community, for example. Perhaps they started their company 50 years ago, so they know what they're doing! Share a few facts you learned from your research and explain how working there will help you accomplish your goals.

Rachelle's Answer #1

"I am newer to my career and feel that Louis Vuitton will offer me the training that I need to kick-start my sales career. I have had my eye on your company for a year now and am confident that I will find a long-term fit here with all of the growth opportunities, training, and other methods of support that you offer. In addition to all of this, I felt a connection to your level of social responsibility and your commitment to building diverse teams."

Rachelle's Answer #2

"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in business management while giving me an opportunity to advance in luxury sales."

Anonymous Answer

"I have always been fascinated by the brand as a young girl. And I'm now impressed by the collaboration you do with Unicef, it's a great way to give back. I want a career at LV because I know I am the right candidate for this position. I have a strong operational background and lots of retail and hospitality background. Since LV is also focussing on brining technology in the products and I'm coming from a technology background I think I'm a great fit for the company as well."

Rachelle's Answer

Your reasons are compelling. Nice work! Be mindful of your words though because sometimes you tend to talk in circles (ie: I want a career at LV because I know I am the right candidate for this position). I have reworded, below.

"I have always been fascinated by the brand as a young girl. I'm impressed by your collaboration with Unicef, as its a great way to give back. I have a strong operational background and lots of retail and hospitality experience. What strengthens my application further is that LV is focusing on bringing technology in some products, and I come from a technology background."

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2.

We have peak seasons in the fine retailer industry such as Christmas and Valentines Day. Are you able to work overtime, weekends, and evenings during those times?

Assure the interviewer that you can provide flexibility in your schedule when it comes to the needs of the company. If you have any restrictions on your calendar, this is an excellent time to address them. If you do have limitations, be sure to offer a feasible workaround!

Rachelle's Answer #1

"I am more than willing to be a flexible employee for Louis Vuitton. Currently, I do not have many restrictions on my availability, except for Tuesday evenings. If that is a concern, I can always try to work around that engagement."

Rachelle's Answer #2

"At this point, my schedule is wide open, and I welcome the idea of overtime work!"

3.

Do you personally own any of our product? What is your favourite product from Louis Vuitton?

The interviewer would like to know if you are personally acquainted with any of their product. Talk to the hiring manager about any personal exposure you may have to their product. Be sure to reinforce your experience positively! If you have not personally owned any of the Louis Vuitton product, talk about an item you have your eye on and why you hope to own it one day.

Rachelle's Answer #1

"Yes, I have been lucky enough to purchase a couple of handbags from Louis Vuitton in the past. I have the Signature Tote and more recently purchased the Flower Hobo. The craftsmanship is undeniable, and I feel proud to have purchased those items for myself. One can never have too much luxury in their life!"

Rachelle's Answer #2

"I have not personally owned any of the product from Louis Vuitton; however I have admired it for many years. The Petite Malle is on my bucket list for personal purchases. The craftsmanship of LV handbags is undeniable."

4.

Would you consider yourself a creative person?

Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Even if you do not consider yourself to be a 'creative person,' there is a substantial change that you have made creative minded decisions in your career.

Rachelle's Answer #1

"I do consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

Rachelle's Answer #2

"I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. I admire the creativity and unconventional thinking in business and arts."

5.

At Louis Vuitton we like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?

Talk to the interviewer about the ways that you would like to see your career flourish. What can Louis Vuitton offer you that you are not receiving with your current employer? Show your enthusiasm for career growth with Louis Vuitton.

Rachelle's Answer #1

"I am currently working in a smaller organization where promotions and growth are limited. I am interested in joining Louis Vuitton as a sales representative and then plan to grow my way into a leadership role. In 3-5 years I would love to be in a dedicated leadership position such as a regional manager or customer care manager."

Rachelle's Answer #2

"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

6.

How do you think we can be more innovative at Louis Vuitton?

The interviewer isn't asking you to try to reinvent the wheel, right on the spot! You can share an idea for an upcoming trend or talk about a new way they can give back to communities in need. This question is a smart way for Louis Vuitton to test your knowledge of their organization as well. Pick a topic like investing in the community and workplace diversity, or developing a phone app. Take into account their values so that you can share an idea that they would find exciting and relevant.

Rachelle's Answer #1

"I know from my research that Louis Vuitton puts a lot of effort into gaining momentum from millennial customers. This demographic is highly technical and constantly in touch via social media outlets. I would consider creating more content geared to how LV orients their new employees and possibly making job opportunities a bit more visible."

Rachelle's Answer #2

"It's difficult for me to provide feedback on innovation without having worked here; although, there is always room for improvement, in any organization. I find your branding to be very clean and energetic. One suggestion I would make would be to advertise your job opportunities on more than just your website. Job seekers of today spend so much time on social media that a hashtag-driven recruitment campaign could be very effective."

7.

I have worked with Louis Vuitton for 12 years now. What questions do you have for me?

It's always a great idea to have questions ready for the interviewer. Review the Louis Vuitton website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

Here are some sample questions:

- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in the luxury industry over the past three years?
- Is there any reason why you would not hire me?

Rachelle's Answer

"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

Anonymous Answer

"What is your approach for developing and motivating talent? Where do you think are the opportunities for Louis Vuitton?"

Rachelle's Answer

Good questions!

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8.

At Louis Vuitton we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value, if hired.

Customer service is a top priority for Louis Vuitton so be sure to display to the interviewer that you are confident in your customer service skills. If you have an example of a time when you went over and above the call of duty, this is a great time to talk about that.

Rachelle's Answer #1

"I am consistently the most recognized sales professional in my current organization when it comes to positive customer feedback. I have very strong follow up skills and always ensure my customers have my undivided attention. I look forward to bringing my strong customer service skills to Louis Vuitton."

Rachelle's Answer #2

"Here are a few keywords you can use to describe your customer service skills:

- Honest
- Friendly
- Helpful
- Patient
- Attentive
- Clear Communicator
- Use of Positive Language
- Strong Product Knowledge
- Goal Oriented"

9.

Do you have any formal sales training or certifications?

Talk to the interviewer about any sales training you have attended, either independently or through a previous employer. Be sure to highlight any of your biggest 'take-away's' from these courses. If you do not have any formal sales training be sure to express your willingness to attend any training encouraged by Louis Vuitton.

Rachelle's Answer #1

"I do not have any formal sales training - simply, on-the-job training in all of my current positions. I would be very interested in expanding my sales knowledge. Are there specific sales training programs that you recommend I take?"

Rachelle's Answer #2

"I have attended a variety of sales courses through Dale Carnegie and Sandler Sales. My biggest takeaway from these courses were the lessons on building my business through referrals."

10.

What is the most expensive product or service you have ever sold?

The interviewer wants to see that you are capable and experienced when it comes to selling high-end goods. Talk about your best sale, biggest win, or a significant career highlight that excites you. Now is the time to brag about yourself a little bit!

Rachelle's Answer #1

"I have sold luxury products for many years, but I would say that the most expensive was a vehicle worth nearly $400K when working at the Aston Martin dealership. That was an incredible day for me!"

Rachelle's Answer #2

"The most expensive product I have ever sold was a $40,000 engagement ring. It was so exhilarating to close a sale that big and it made me thirsty for more big career wins like that!"

11.

At Louis Vuitton we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your workplace wardrobe?

Talk to the interviewer about any previous positions where you have been asked to follow a code of ethics, and had to adhere to a particular dress code. Keep your answer positive and assure the interviewer that you are willing to support their specific codes of conduct.

Rachelle's Answer #1

"I have adhered to a dress code the past three years. I like it because it takes the guesswork out of my day but also because it gives the organization a professional and clean look. I am happy to adhere to any code of ethics put forth by Louis Vuitton."

Rachelle's Answer #2

"I would love to see your code of ethics and workplace wardrobe documents before fully agreeing; however, I am in full understanding of the importance when it comes to presenting a united front in the workplace as well as appropriate dress."

12.

Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?

Many fine retailers require their sales staff to build a portfolio of clients and create repeat business, resulting in substantial commission opportunities. Share with the interviewer how you develop your 'business' and ensure that your targets are consistently met. Do you have a strong portfolio of clients that follow you from one position to another? This client base is especially important in a luxury retail environment.

Rachelle's Answer #1

"In my current role I have built a strong portfolio of clients who I call whenever new products come in. It's the basis of my business and my clients provide me with a firm referral basis as well. I went from a client base of zero to, now, over 150 repeat buyers who come specifically to the store to see me when they want to check out a new collection or refresh their wardrobe."

Rachelle's Answer #2

"I am a true entrepreneur at heart and have been a small business owner in the past. It was an e-commerce store related to beauty and lifestyle products. I enjoyed the opportunity to work on a start-up and learn about social media marketing. I successfully sold my half of the company to my business partner last year."

13.

At Louis Vuitton we pride ourselves in our high end products. Walk me through your experience in selling high end products.

Louis Vuitton products are in the multi-thousand dollar price tag arena. Assure the interviewer that you are able, and comfortable, in selling products with a more significant price tag. Use examples from your work history and talk about a massive sale or large sales target from the past.

Rachelle's Answer #1

"I started my career in luxury sales with company ABC and, after spending two years there, I moved on to company XYZ which was an even higher price tag. With ABC, my average sale was $2500, and with XYZ, it was $6500. I am accustomed to sales quotas of $1M plus and would have no issue asking for the sale when it comes to a $10,000 luxury handbag or fine couture item."

Rachelle's Answer #2

"I have a total of 5 years' experience in luxury sales. This experience has included designer labels, diamonds, and cars. I am most comfortable working in a luxury setting and would fit in very well here at Louis Vuitton."

14.

What kind of people do you enjoy working with?

Culture fit is a crucial factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.

Rachelle's Answer #1

"I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues."

Rachelle's Answer #2

"Positive and driven people are the type that I love working with most! With that said, I can get along well with an extensive range of individuals."

Anonymous Answer

"People are passionate to work for the brand and are real ambassador. Open, honesty and positivity in the team."

Rachelle's Answer

Be sure your responses keep the same tense, to ensure that they make sense. I have reworded below.

"I enjoy working with people who are passionate about the brands they represent, acting as a true ambassador. I appreciate people who are open, honest, and positive team players."

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15.

Tell me about a time at work when your integrity was challenged. How did you handle it?

Have you ever faced a time, in the workplace, where you were put to the test when it came to your integrity? Perhaps a co-worker has asked you to lie, or you were tempted to be dishonest on your time sheet when the boss was away. Talk to the interviewer about a time when you overcame the temptation to be dishonest.

Rachelle's Answer #1

"Last year our manager went away on vacation for three weeks. Some of my co-workers wanted to falsify our time sheets to reflect overtime hours that we did not work. I disagreed and was able to convince them that it was a bad idea and certainly not worth being fired over."

Rachelle's Answer #2

"I once had a subordinate that would perform work after clocking out. There was a rumor later that I forced my team to work off the clock to save the company money. I did not know it was happening, and I certainly did not ask anyone to work outside of their scheduled shift. The situation was cleared up later."

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30 Louis Vuitton Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Why do you want a career with Louis Vuitton?
  2. We have peak seasons in the fine retailer industry such as Christmas and Valentines Day. Are you able to work overtime, weekends, and evenings during those times?
  3. Do you personally own any of our product? What is your favourite product from Louis Vuitton?
  4. Would you consider yourself a creative person?
  5. At Louis Vuitton we like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?
  6. How do you think we can be more innovative at Louis Vuitton?
  7. I have worked with Louis Vuitton for 12 years now. What questions do you have for me?
  8. At Louis Vuitton we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value, if hired.
  9. Do you have any formal sales training or certifications?
  10. What is the most expensive product or service you have ever sold?
  11. At Louis Vuitton we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your workplace wardrobe?
  12. Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?
  13. At Louis Vuitton we pride ourselves in our high end products. Walk me through your experience in selling high end products.
  14. What kind of people do you enjoy working with?
  15. Tell me about a time at work when your integrity was challenged. How did you handle it?
  16. At Louis Vuitton, we like to reward our best employees. How do you feel about performance incentives?
  17. What are your salary expectations?
  18. At Louis Vuitton we keep a close eye on product performance and sales. Are you accustomed to positions where you are responsible for a particular sales target each week?
  19. Tell me something about yourself that I wouldn't know from reading your resume.
  20. Are you applying for any other jobs?
  21. When have you had to adapt to change?
  22. What would you do if a client asked you about a product or service and you were unsure of the answer?
  23. Do you feel performance should be rewarded over experience?
  24. Tell me about your experience in training and coaching others.
  25. At Louis Vuitton we have had concerns with employee theft. What would you do if you caught a co-worker stealing?
  26. At Louis Vuitton we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?
  27. Collaboration is important to us at Louis Vuitton. How do you motivate your fellow team members?
  28. At Louis Vuitton we always seek to hire top performers. Tell me about your past 3 years' sales targets and results.
  29. At Louis Vuitton we prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?
  30. In your opinion, what is the biggest difference when it comes to selling low end and high end products?
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