"I would say the three most critical qualities in customer service are communication, empathy, and persuasion. They all work hand in hand. For example, suppose you have a new customer. In that case, you must be able to be a brand ambassador through communication by letting them know more about who you are and the products you offer, and you must be able to persuade them as to why they need the product or why it's a fit for them. Lastly, empathy comes into play because you have to understand their perspective and why they feel the way they do about the product or spending the money."

"I feel that listening skills, patience, and empathy are vital to success in customer service. You must listen to the customer to understand their wants and needs better and have the patience to build the relationship. Empathy goes along with the other two skills because you must understand their feelings and how that impacts their responses."