Louis Vuitton Mock Interview
Prepare for 40 Louis Vuitton interview questions covering luxury retail, brand heritage, and client service excellence.
Question 19 of 40
What would you do if a customer asked you about a product or service and you were unsure of the answer?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Louis Vuitton has a wide range of products, so you will likely run into a situation where you're unsure how to answer a customer. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your problem-solving approach.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I plan to know everything possible about your products, so I hope this would not happen to me very often! Should it happen, I would utilize the resources available or ask a manager for assistance."
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Anonymous Answer
Thank you for bringing this up. I would definitely check with all my possible resources on how to give a proper answer and if I can't get the right information myself, I will get back to my colleagues who have more insight and expertise on the matter than I do.
Amanda's Feedback
This is a great start! You can make your answer more complete by talking about what you'd do if the information isn't available immediately. Emphasize how you'd follow up to ensure the customer receives the information in a timely manner.
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