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KB Home Interview Questions

To help you prepare for a KB Home job interview, here are 30 interview questions and answer examples.

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Question 1 of 30

Do you have more experience in resale or new home sales? Which do you prefer, and why?

How to Answer

The hiring authority wants to ensure that your experience will align nicely with the goals KB Home has set for their organization and this role. Take a few minutes to bring your resume to life for the interviewer; being sure to address your experience in resale and new home sales. Since KB Home has a significant focus on new residential home builds, be sure to express your interest in this particular avenue.

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30 KB Home Interview Questions & Answers

  • 1. Do you have more experience in resale or new home sales? Which do you prefer, and why?

      How to Answer

      The hiring authority wants to ensure that your experience will align nicely with the goals KB Home has set for their organization and this role. Take a few minutes to bring your resume to life for the interviewer; being sure to address your experience in resale and new home sales. Since KB Home has a significant focus on new residential home builds, be sure to express your interest in this particular avenue.

      1st Answer Example

      "My career started in selling old homes, as an assistant to my father who was a Realtor. Gradually, I became focused on new home sales as my portfolio grew, and our city expanded. Today, I am more experienced in new home sales. I prefer new home sales because it allows me to better collaborate with my clients on their needs, and I can offer them unique customizations."

      2nd Answer Example

      "New home sales is my preference since I have the most knowledge in this area, due to my education in construction. For me, it's exciting to see a client walk through a spec home and then be able to make customizations to their actual home, based on their lifestyle and design preferences."

  • 2. What are some advantages to purchasing a new build versus an older home?

      How to Answer

      Since the primary focus of KB Home is on new home builds, it's best that you come to your interview with an understanding of the differences and advantages of building a new home versus purchasing an older home.

      Some of these advantages include:

      - Clients can customize the home
      - Less competition and bidding wars, so you never overpay
      - You have a fresh, clean start rather than having to do renovations
      - Your home is more likely to be modern and up to date
      - A new home will be more energy efficient since it's made with newer materials

      Discuss with the interviewer what you believe to be the advantages; showing that you are prepared to overcome any client objections.

      1st Answer Example

      "There are many advantages that I can express to KB Home clients when it comes to building a home with us versus purchasing an older home. Most exciting, in my opinion, is all of the customizations that can take place. From details such as floor plan, cabinetry, flooring, and hardware; a new home builder will allow you to have a say in so much more! Who doesn't love the idea of moving into a house that was built just for them."

      2nd Answer Example

      "New home smell! Do I have to say more? Really though, there are so many advantages to building new. If I had a client hesitating on a new home versus an old one, I would show them how much more energy efficient their new home is, compared to an older home. I would show them the fact that they pay for what they want, and can skip what they don't want. When buying an older home; you just get what you get. Also, a new home will be more modern, making it better for resale down the road."

  • 3. What is your approach to ensuring that a client reads and understands all of the details in their home-buyer contract?

      How to Answer

      Home-buyer contracts are long, and they cover every nitty-gritty detail you could imagine. They may be yawn-worthy, but they sure are necessary!

      The last thing KB Home would want is for a client to back out of a sale because they felt nervous over the small print. Discuss with the interviewer what you do to make sure that your clients are comfortable before signing on the dotted line.

      1st Answer Example

      "The first thing that I do with my clients is I walk them through each section of the contract, using layman's terms. It's essential that I take the time to ensure they know what specific industry terms mean and how they relate to them as a home buyer. If I notice that my client has more questions, or they seem confused, I will revisit any area where they seem to feel stuck. Lastly, if there is still any unclear area, I will call our in-house real-estate lawyer to chat with the clients and answer any of their questions."

      2nd Answer Example

      "I have been guilty of breezing over the fine print when it comes to large purchases for myself, such as a home or vehicle. I want my clients to feel comfortable asking any questions about their home-buyer contract. For this reason, I would walk them through each section of the contract, explaining certain terms in a way that we can all understand."

  • 4. Competition in the home building realm is fierce. In your opinion, what sets KB Home apart from our local competitors?

      How to Answer

      The hiring authority needs to see that you have done your homework when it comes to the competitive landscape of home building in your region. Take a look at the KB Home website, look for times they have been in the news or won any awards for exceptional work. Perhaps they stand out by longevity, how much they give back to the community or the number of 5-star reviews present online.

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  • 5. How many homes do you think we build and sell every year? Tell me about the volume you are accustomed to managing.

      How to Answer

      You should be able to find the answer to this on the KB Home website. If the answer is not there, it's okay to ask! Although your number may be a guesstimate, it's more important to the interviewer that you are confident in your ability to manage a large volume of work.

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  • 6. Have you ever been in charge of contractors or trades people? If so, how many, and under what job descriptions?

      How to Answer

      The answer to this question should be straightforward for you. List for the interviewer how many people you have led, what their job titles were, and a bit about yourself as a leader. If you do not have leadership experience, lean on an example of a time when you led others without leadership being a formal requirement of the job.

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  • 7. How do you manage your projects and all the moving parts that come along with new home builds?

      How to Answer

      This question is your opportunity to show off your exceptional organizational skills! Talk to the hiring authority about the number of projects that you have on the go, and how you keep track of it all. Assure the interviewer that you are well-organized and capable of handling a significant volume of work. If you are new to your career, you can lean on the fact that you had many projects and assignments on the go while attending post-secondary studies.

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  • 8. Do you belong to any professional home builder or real estate associations?

      How to Answer

      Your answer will be straightforward considering you have the experience, or you do not. You might have professional associations or memberships listed on your resume; however, the interviewer may want you to go into further detail on your level of involvement.

      If you do not belong to any professional home builder or real estate associations, you could ask the interviewer for recommendations in the area. By asking for recommendations, you are showing enthusiasm and a desire to be part of the industry.

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  • 9. Walk me through your construction or real estate related education.

      How to Answer

      An education in construction or real estate may not be a requirement at KB Home but related education is always a bonus. Your education may be in the form of a formal degree, online coursework, workshops, or certifications. If your education is not related to the industry, take some time to think about the ways that your training will translate to this particular position.

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  • 10. How do you feel about being in charge of building someone's dream home?

      How to Answer

      Building a dream home for someone sounds like an incredible challenge, and a fun one! But, it isn't all sunshine and rainbows, either. The interviewer would like to see that you have a reasonable idea of what it will take to complete a home building project, successfully. Show your awareness of the hard work involved, and make sure that your passion for this industry shines through.

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  • 11. Home buyers expect service outside of the regular 9-5. How do you feel about working evenings, weekends, and some holidays?

      How to Answer

      In the real estate and residential home building industry, work hours often occur outside of 'the norm,' and the interviewer wants to see that you can deliver what they need from you despite an irregular schedule.

      Talk about times when you have worked outside of the usual 9-5. Be sure to mention any restrictions that you may have, while positioning them as a positive rather than a negative.

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  • 12. What are the most common objections you expect to hear from new home buyers in this market?

      How to Answer

      This answer may require some research on your part, to get to know the market conditions in your particular region. In general, residential home builders will come across common objections that include budget, competition, location, loyalty to another builder or agent, fear of not selling their existing home, or even cold feet! Discuss what you find to be the most common objections in your market.

      User-Submitted Answer

      "I'd say the fear of overpaying. This market is turning into an auction house. Which makes me even that much more confident in selling a KB Home. KB offers a quality product at a market value with no bidding wars."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      You clearly identify a significant objection that you hear from prospective homebuyers. In order to deepen the impact of your response, I suggest digging further into how you responded to this objection. What specific strategies do you use to convince potential buyers that they are getting value in exchange for their money and they are not overpaying? Adding these additional details will improve your answer.

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  • 13. If hired at KB Home, how will you source new sales opportunities?

      How to Answer

      KB Home wants to know if you have a sales or marketing plan in mind. It's a good idea to come to your interview prepared with some ideas on how you will make an impact shortly after being hired. In the home building and real estate realm, there are plenty of ways for you to drum up new clients and opportunities. Discuss how you will be a success story, from the start!

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  • 14. Do you have experience creating or managing a marketing plan for establishing new customer relationships?

      How to Answer

      If you are applying to a sales or marketing role with KB Home, chances are you have some experience with marketing plans for building new customer interest in the residential home building space. Discuss the knowledge you bring in generating new leads, and the part you have played in sales and marketing plans.

      If you do not have experience in creating a marketing plan or working within one, be sure to mention that you are here to learn and grow. Enthusiasm will be the key to a successful response for you.

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  • 15. What is your preferred approach for networking and reaching out to local realtors?

      How to Answer

      This question is hyper-targeted to your specific approach in networking. Show the interviewer that you have a keen interest in growing your local network, which will only increase your success with KB Home.

      If you do not have experience in networking, because you are new to your career, you can answer this question hypothetically. Be sure to display an understanding of the fact that networking is key to success in the residential home building industry.

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  • 16. Tell me about your experience working alongside sales, accounting, purchasing, land development, and production departments.

      How to Answer

      The purpose of this question is to uncover your ability to work cross-departmentally or cross-functionally. The homebuilding industry requires all hands on deck to complete a project successfully so, KB Home needs to be very mindful of hiring only team players. If you do not have experience working collaboratively, or if you come from a very independent work environment, that is okay too. Discuss how you are looking forward to working in a team-focused environment.

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  • 17. On a scale of 1-10, how familiar are you with safety standards in accordance with OSHA and state regulations?

      How to Answer

      When asked to rate yourself on a scale of 1-10, it's essential to find a healthy balance. You certainly do not want to lowball yourself and give a lower rating than deserved. And, you want to avoid looking over-confident or uncoachable by giving yourself a 10. Generally, if it's true, a score somewhere in the 8-9 range shows a balance of confidence but a willingness to learn and improve. Be prepared to back your answer with examples or facts.

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  • 18. Are you experienced when it comes to vendor management and negotiations?

      How to Answer

      In home building, you may need to work with vendors and suppliers to set project expectations and deliverables. You may, perhaps even be required to spend some time negotiating points like pricing, shipping, and deadlines.

      Walk the interviewer through any experience you have dealing directly with vendors. Include details such as who you have dealt with, how many times you would be in contact per week, the value of your major vendor accounts or perhaps how much money you have saved your company by establishing great relationships and being offered excellent deals.

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  • 19. What is a House-in-Progress report, and what should it include?

      How to Answer

      The interviewer is testing your depth of knowledge when it comes to residential home building. In short, a House-in-Progress report is a checklist or tool used by a home builder to ensure that everyone is on the same page as far as expectations and deadlines go.

      These reports are especially helpful for construction crews, project managers, and customer service/sales teams to maintain clear communication. Even if you are new to the residential home building industry, you should have a basic understanding of what should go on this type of report.

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  • 20. Are you experienced when it comes to showing homes, models, or sites?

      How to Answer

      If you have worked in the real estate, or home builder industry, you likely have experience selling a variety of property types such as new homes, older homes, or even bare land. The interviewer would like to get a better idea of your range of experience. Be sure to express the areas you have worked, explicitly highlighting the areas of real estate in which you are most comfortable working.

      If you are newer to your career and do not have a lot of experience in any particular area, you can focus your response on the fact that you are willing and ready to learn the aspects that matter most to KB Home.

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  • 21. Are you familiar with any CRM software? If so, how have you used a CRM to help you be more efficient at work?

      How to Answer

      A CRM (Customer Relationship Management) program allows you to view a customers' history, see the progress of their home build project, track sales prospects, and more. An effective CRM will allow KB Home to focus on driving sales, track customer retention, and never lose a lead.

      Discuss which CRM systems you know best. It's a good idea to ask the interviewer which system they use at KB Home so that you can address any experience you have with it, further solidifying the fact that you are a fit for their needs.

      Some favorite CRM's in the residential home building industry include:

      - Buildertrend
      - CoConstruct
      - Procore
      - Jonas Enterprise / Jonas Premier...and many more!

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  • 22. What do you plan to accomplish in the first 90 days of working for KB Home?

      How to Answer

      KB Home is very goals and target-based. They have to be, considering there are so many moving parts to each home building project they set out to complete.

      It's always a great idea to have a 90-day plan prepared when you go into an interview; especially if you are in a sales, management, or project-based interview where immediate action and results are expected, upon hire. If you are applying to a sales role, be prepared to discuss numbers and how you plan to boost these numbers after your arrival.

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  • 23. The home building industry can be unpredictable at times.How do you react when there is a setback at work?

      How to Answer

      With home building projects, there are many variables present, which can make for an unpredictable workplace environment. No matter the position you are applying to, there will be situations out of your control. The interviewer would like to know how you react when it comes to unexpected setbacks. Show that you can cope with changes and pivot your approach, as needed.

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  • 24. Tell me about some professional goals you have set for yourself this year.

      How to Answer

      The home building industry is always working to improve and shift to new trends, which means that KB Home wants employees on board who love the idea of enhancing themselves professionally, as well.

      Show the interviewer that you have the motivation and desire to develop yourself personally, and professionally. Perhaps you have engaged a mentor, or set some lofty sales goals for yourself this year. Whatever your approach may be, be sure to tie it into how this goal will benefit KB Home, should they choose to hire you.

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  • 25. What are your strengths, as they relate to the home building industry?

      How to Answer

      The interviewer would like to know more about what makes you great at your job. The strengths you mention can be skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks in the home building industry. These skills help you to effectively manage projects, understand client needs, and help you make deals happen!

      Try to talk about unique strengths, staying away from the typical answers such as 'organized,' 'good communicator' and 'multitasker.' A hum-drum answer to this question could cost you the job.

      Talk to the interviewer about a couple of your strengths and why those will help you to be successful in this role. Tie these strengths into the qualities mentioned in the job posting, for an even stronger response!

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  • 26. How will you build rapport with KB Home clients?

      How to Answer

      The interviewer would like to know your methods when it comes to getting to know potential home buyers and building trust with them. When you have a great relationship with your clients, you are adding to the success of KB Home, hitting your targets, and gaining valuable referrals.

      Some ways that you can build rapport:

      - Do what you say that you will
      - Ask them questions about themselves
      - Use industry jargon they will understand
      - Set clear expectations, on both sides, from the start
      - Remember what they tell you
      - Show your extensive knowledge base
      - Always be presentable in looks and actions

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  • 27. KB Home strives to deliver top client service to our home buyers. What does excellent client service mean to you?

      How to Answer

      Excellent client service is part of what sets KB Home apart from their competitors, and the interviewer needs to know you are entirely on board with these efforts.

      Excellent client service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to their needs and offering support when they are feeling overwhelmed with decisions regarding their new home. Discuss how you will deliver nothing but the best to the clients of KB Home

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  • 28. Tell me about a time when you were particularly useful in prioritizing tasks and completing a project on schedule.

      How to Answer

      The hiring authority at KB Home needs to know that you are well organized and able to keep up with their project deadlines. This question evaluates your time management skills and diligence when faced with prioritization. Since the question is asking for a specific scenario, you will want to dive into a recent time-consuming project.

      Perhaps you started by mapping out a timeline for the work. Discuss if you made a to-do list, updated your calendar, or created a color-coded agenda. Share whatever method of organization worked for you, and be sure to share how you were successful in the end.

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  • 29. Are you applying for a job with any KB Home competitors?

      How to Answer

      The world of residential home builders can be a small one! The interviewer would like to know if they will need to compete with other companies, let alone their local competitors when it comes to hiring you.

      Tell the interviewer about your search so far without disclosing every single detail. Answer this question with a balance between creating some urgency in the interviewer, and not divulging every aspect of your job search. Be sure to solidify your interest in KB Home as well.

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  • 30. Have you ever been in a conflict with a boss or coworker? How did you resolve the situation?

      How to Answer

      You do not always have to agree with your leader or your coworkers; however, the interviewer wants to see that you respond to them with kindness and respect in all situations. Think about a time when your boss or coworker made a decision with which you did not agree. Be prepared to discuss how you responded; ensuring respectful communication despite the disagreement.

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