IBM Project Manager Mock Interview
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Question 22 of 25
How would you handle client feedback that comes in after a milestone has been delivered, or, one that is possibly out of scope?
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Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.
With technical projects, both scenarios are examples of possible scope creep which can pose serious problems to the timeline or the budget of a project. The interviewer wants to be assured that you can recognize and mitigate scope creep. Talk to them about how you would prevent it from occurring and specific steps you would take if it did occur.
Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.
"If either scenario occurs, I need to nip the scope creep in the bud before it impacts the project negatively. While I appreciate clients' feedback, I have to be wary about fulfilling requests that may threaten the timeline or cause a budget overrun.
First, I will talk to the client and get a better understanding of their expectations. If I can confirm that it is indeed out of scope, then I will need to be very transparent with the client. In case their request is warranted and that it may have a positive impact on the project. If we can justify the cost involved, then we can add it to the scope, add to the contract, and adjust the timeline as necessary. On the other hand, if it's pure and simple scope creep, then I need to clearly explain to the client why we should not move forward with it."
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