Practice 25 IBM Project Manager interview questions covering Agile methodology, stakeholder management, and IBM's enterprise culture.
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Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.
Part of your task as a project manager is to keep customers satisfied. A strong answer will demonstrate a high level of care for the client's satisfaction and a willingness to address their needs. The interviewer will want to hear how you can keep the client happy while sticking to facts and keeping within the constraints of the project, such as budget limitations and schedule.

Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.
"It's not uncommon for project managers to be so focused on results to the point that our relationship with the client suffers. The good news in this scenario is that this is only the initial outcome. Fortunately, I still have a chance to deliver the next milestones positively. First, I'd analyze the root cause of the client's dissatisfaction-it could have been a breakdown in communication or misalignment in expectations. Then, I will ask the client exactly what they don't like about this particular deliverable and assure them that I care about their approval. If their feedback is overly subjective, then I will try my best to tie it back to the target metrics that we've identified for the project. From there, I will negotiate with the client without sacrificing the timeline or our quality of work."

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Written by M Cheryl Harkins
25 Questions & Answers • IBM

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