GroupM Mock Interview

Master 30 GroupM interview questions covering media strategy, client management, and data-driven planning.

Question 20 of 30

A sales position at GroupM includes follow up calls and emails with our customers. Occasionally a customer may have a complaint about the product or service they received from us, explain how you would respond.

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More than likely, positions at GroupM will have an involvement in sales. GroupM will want to assist their clients and help them achieve better performance on their advertising platform. Unfortunately, in any business, it's near impossible to have 100% customer satisfaction. Therefore, GroupM will want to see how you handle customer complaints.

Handling customer concerns is an integral part of many sales roles. Describe how you can turn a negative situation into a positive while listening to and addressing the customer's interests.

Shannon Gibson

"I see negative feedback as an opportunity to highlight our brand's dedication to customers. I respond to the feedback by validating the customer's concerns, apologizing if needed, and offering several suggestions for a solution to the problem."

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