Suppose you were on the job here at First Commonwealth Bank and a customer came in to complain about a fee charged for an overdrawn account. How would you handle the situation with that customer?

How to Answer
1st Answer Example
2nd Answer Example

As a Teller with :company, an important job expectation will be for you to handle customers that come to you with issues. While their issues can stem from a majority of reasons, your interviewer wants to know that you have the wherewithal to handle these situations with patience and a sense of calmness. As well, they'll be looking to hear that you have the ability to pull from the resources available to you to help resolve the situation. As you answer the hypothetical question, don't hesitate to draw upon past experiences where you've handled customer issues directly and use your experience in those to help project how you would handle similar situations with First Commonwealth Bank.

"If in this situation on the job here at First Commonwealth Bank, I feel it would be most important to hear the customer out and let them explain their situation. Then, I would talk about the bank's policies on overdrawing accounts and explain that there is no wiggle room within those policies. Most importantly, I would make it my responsibility to connect the customer with any available resources to help them prevent similar situations in the future. This helps the customer know that First Commonwealth Bank cares about their financial well-being and is willing to help them moving forward."

"In my current job, I often have to work with customers face to face when they enter our store with issues and I would take the same approach here that I do with them. First, I listen intently to their complaints and actively listen by explaining to them what I heard. Then I have to use my best judgement at hand to consider how to move forward to resolve their complaint. If the issue was a bad product, I follow our return policies and assist the customer as best as I can. If their issue involves our service, I direct them to the appropriate manager to resolve their situation. If hired for this role, I would work hard from the start to learn the ins and outs of all aspects of First Commonwealth Bank so I could be resourceful in working with customer complaints."

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How to Answer: Suppose you were on the job here at First Commonwealth Bank and a customer came in to complain about a fee charged for an overdrawn account. How would you handle the situation with that customer?

Advice and answer examples written specifically for a First Commonwealth Bank job interview.

2. Suppose you were on the job here at First Commonwealth Bank and a customer came in to complain about a fee charged for an overdrawn account. How would you handle the situation with that customer?

How to Answer

As a Teller with :company, an important job expectation will be for you to handle customers that come to you with issues. While their issues can stem from a majority of reasons, your interviewer wants to know that you have the wherewithal to handle these situations with patience and a sense of calmness. As well, they'll be looking to hear that you have the ability to pull from the resources available to you to help resolve the situation. As you answer the hypothetical question, don't hesitate to draw upon past experiences where you've handled customer issues directly and use your experience in those to help project how you would handle similar situations with First Commonwealth Bank.

Written by Ryan Brunner on October 21st, 2020

1st Answer Example

"If in this situation on the job here at First Commonwealth Bank, I feel it would be most important to hear the customer out and let them explain their situation. Then, I would talk about the bank's policies on overdrawing accounts and explain that there is no wiggle room within those policies. Most importantly, I would make it my responsibility to connect the customer with any available resources to help them prevent similar situations in the future. This helps the customer know that First Commonwealth Bank cares about their financial well-being and is willing to help them moving forward."

Written by Ryan Brunner on October 21st, 2020

2nd Answer Example

"In my current job, I often have to work with customers face to face when they enter our store with issues and I would take the same approach here that I do with them. First, I listen intently to their complaints and actively listen by explaining to them what I heard. Then I have to use my best judgement at hand to consider how to move forward to resolve their complaint. If the issue was a bad product, I follow our return policies and assist the customer as best as I can. If their issue involves our service, I direct them to the appropriate manager to resolve their situation. If hired for this role, I would work hard from the start to learn the ins and outs of all aspects of First Commonwealth Bank so I could be resourceful in working with customer complaints."

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