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Question 2 of 30 for our Credit Union 1 Mock Interview

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Question 2 of 30

Credit Unions rank higher in customer service than traditional banks. Why do you think this is?

"Large banks are for-profit, making them more sales driven. This approach can often mean a lower focus on customer service and impersonal service. When it comes to credit unions, we often have higher community involvement, which translates to better customer service at the same time. Credit unions often have better employee training, which also can mean more personalized service for members."

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How to Answer: Credit Unions rank higher in customer service than traditional banks. Why do you think this is?

Advice and answer examples written specifically for a Credit Union 1 job interview.

  • 2. Credit Unions rank higher in customer service than traditional banks. Why do you think this is?

      How to Answer

      Your opinion matters! When you are working for a credit union vs. a traditional bank, it's essential that you can wholly appreciate the difference between the two offerings.

      Discuss why you believe credit unions rank higher in customer service over traditional banks. Be sure to compliment Credit Union 1 if you have had an excellent customer service experience with them.

      1st Answer Example

      "Large banks are for-profit, making them more sales driven. This approach can often mean a lower focus on customer service and impersonal service. When it comes to credit unions, we often have higher community involvement, which translates to better customer service at the same time. Credit unions often have better employee training, which also can mean more personalized service for members."

      2nd Answer Example

      "Credit unions are non-profits, and member-owned, which means they will almost always be more customer-centric. Credit unions are often involved in community groups and take more care than large, and traditional banks can. Also, if we consider geographical location; most credit unions are in smaller, rural communities where service and connection is everything."

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "They rank higher due to their more personal approach to their members. They work on a nonprofit basis and provide their customers with low-interest rates on loans with obtainable repayments."

      Cindy's Feedback

      Good! You sound knowledgeable. You can enhance your answer by expanding on how you know this to be true. Is this something you've read or experienced? Is this in comparison to for-profit banks?

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