In the healthcare industry, problems arise frequently. When a major problem arises, what is your first reaction?
Your interviewer is curious about how emotionally intelligent you are. They want to know when unexpected changes or problems arise, whether you respond situationally or emotionally. Their ideal candidates will not allow themselves to be dictated by their stress or emotions and be able to act swiftly in the best interests of their teams. So try to reflect maturity and professionalism when answering this question. Demonstrate to the interviewer that you take methodical approaches to problem-solving rather than reacting impulsively and dictated by stress or negative emotions.
"When a major problem arises, my first instinct is to step back and absorb what happened. I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."
Here is an excerpt from a blog on emotional intelligence from Cerner's website: "Depending on factors such as their personality type, communication style and how dialed-in they are to their emotional intelligence and responses, their approach to change falls into one of two categories. Some manage change, while others deal with it. The latter tactic has greater potential to derail progress and lead to employees becoming frayed, disengaged, distrustful, and skeptical about management's intentions. A leader that proactively manages what and how they relay impending change experiences more positive responses and behaviors from their team."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
No problem is unsolvable. First, analyze the impact of the issues, then understand what and who should be involved to troubleshoot to resolve the issues. Provide the proper communications.
Rachelle's Feedback
These are good steps to troubleshooting a problem. Try making your answer more personalized by using "I will" and "I do" language. I have provided a starter, below.
"I believe that no problem is unsolvable. First, I will analyze the impact of the issue; then, I work to understand..."
Anonymous Answer
Problems can arise unexpectedly, but I have the ability to is adapt quickly to change. In my previous role, I discovered that I was quite comfortable adapting in order to continue to offer the best service without interruption.
Rachelle's Feedback
Responding quickly to a roadblock is a critical skill, indeed! If you have a brief example of a time when you reacted quickly to a problem, this would be an excellent opportunity to highlight your skills in action :)
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