Cerner Corporation Mock Interview
Practice 35 Cerner interview questions covering healthcare IT systems, clinical workflows, and implementation challenges.
Question 13 of 35
In the healthcare industry, problems arise frequently. When a major problem arises, what is your first reaction?
Why the Interviewer Asks This Question
General
What You Need to Know
Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Your interviewer is curious about how emotionally intelligent you are. They want to know when unexpected changes or problems arise, whether you respond situationally or emotionally. Their ideal candidates will not allow themselves to be dictated by their stress or emotions and be able to act swiftly in the best interests of their teams. So try to reflect maturity and professionalism when answering this question. Demonstrate to the interviewer that you take methodical approaches to problem-solving rather than reacting impulsively and dictated by stress or negative emotions.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"When a major problem arises, my first instinct is to step back and absorb what happened. I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Here is an excerpt from a blog on emotional intelligence from Cerner's website: "Depending on factors such as their personality type, communication style and how dialed-in they are to their emotional intelligence and responses, their approach to change falls into one of two categories. Some manage change, while others deal with it. The latter tactic has greater potential to derail progress and lead to employees becoming frayed, disengaged, distrustful, and skeptical about management's intentions. A leader that proactively manages what and how they relay impending change experiences more positive responses and behaviors from their team."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Anonymous Answer
No problem is unsolvable. First, analyze the impact of the issues, then understand what and who should be involved to troubleshoot to resolve the issues. Provide the proper communications.
Rachelle's Feedback
These are good steps to troubleshooting a problem. Try making your answer more personalized by using "I will" and "I do" language. I have provided a starter, below.
"I believe that no problem is unsolvable. First, I will analyze the impact of the issue; then, I work to understand..."
Anonymous Answer
Problems can arise unexpectedly, but I have the ability to is adapt quickly to change. In my previous role, I discovered that I was quite comfortable adapting in order to continue to offer the best service without interruption.
Rachelle's Feedback
Responding quickly to a roadblock is a critical skill, indeed! If you have a brief example of a time when you reacted quickly to a problem, this would be an excellent opportunity to highlight your skills in action :)
Unlock All 35 Cerner Corporation Questions
Master behavioral and technical questions specific to healthcare technology interviews.
Get StartedJump to Question