Practice 35 Cerner interview questions covering healthcare IT systems, clinical workflows, and implementation challenges.
Question 15 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Your interviewer is aiming to gauge your level of emotional intelligence. How you answer should offer insights into whether you allow your stress or anxieties to impact your performance or mood and the mood of those working closely with you. They also need to ensure whomever they hire will contribute to their "culture of emotional intelligence," where "trust is key to successful leadership." Showcase your ability to remain patient and professional and work well under pressure.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I do consider myself a patient person. I would rate myself an 8 out of 10 for patience because I certainly have room to grow, but I have a very long fuse. If I need a boost of patience in a challenging situation, I will take a step away, count to 10 and then return to the situation. I recently read a book, 'The Power of Patience' by M.J. Ryan which also gave me some excellent new methods for coping with stress."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I once worked with a group that could not quite get along, and it tested my patience a bit because it prevented us from staying on track and focusing on the goals. I went above and beyond in helping the group get along by scheduling lunches as a team and helping to mediate situations that needed it."

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Anonymous Answer
As stated before, No problem is unsolvable. Some take more time than others do. As a leader, it is my responsibility to give the confidentiality and support to my staff, resolving the issue which I provide very patiently.

Rachelle's Feedback
You have the right idea; however, I encourage a more direct approach when answering this style of question ("Do you...")
"Yes, I consider myself a patient person. No problem is unsolvable, and some problems take more time to overcome than others. As a leader, it is my responsibility to support my team through patience and confidence, allowing them to solve problems more efficiently."
Anonymous Answer
It depends on who you ask, I'm not patient when it comes to cooking. I have the necessary skills to be patient when it comes to handling challenging situations in the workplace. One thing that has helped in challenging situations in the past was to briefly excuse myself from a situation and focus on my breathing which allows me to think clearly in the moment.

Rachelle's Feedback
Taking a moment to pause is almost always helpful and can save us from an unnecessary reaction. Good approach!
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Written by Kevin Downey
35 Questions & Answers • Cerner Corporation

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By Kevin