Cerner Corporation Mock Interview
Practice 35 Cerner interview questions covering healthcare IT systems, clinical workflows, and implementation challenges.
Question 21 of 35
How do you handle communicating bad news to a fellow worker or subordinate?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
One of the toughest parts of communication can be delivering bad news. So this question aims to answer how empathetic you are and whether you display the integrity to do the right thing, even when it proves difficult. Cerner acknowledges that "the very definition of healthcare communication has shifted over time" and expects their teams to perform at "the right speed and urgency of communication." Giving bad news is never an easy task. Assure the interviewer that you conduct yourself transparently and professionally.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I do not enjoy communicating bad news to a co-worker or patient. When this type of task is required of me, I practice empathy. Truth is always key, so I will be honest and clear when communicating the news. I try not to sugarcoat, either. It's best they know so they can learn from the experience."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am very direct in my communication. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."
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Anonymous Answer
By being diplomatic yet conveying the message. I believe we should not hide good or bad news. The right message will help in correcting the problem.
Rachelle's Feedback
Another great point about having the right messaging and delivery. Very nice response.
Anonymous Answer
Communicating bad news often is very sensitive. I found it is easier to communicate if we are respectful to all parties involved also make sure the intention is to support the employees or the situation.
Rachelle's Feedback
Intention is a very important factor, and it's wonderful that you brought this up"”highly professional response.
Anonymous Answer
I am very straight and to the point when it comes to communication. I think it's important to think through how you say something before you say it and to deliver information in a straightforward and factual manner. When delivering bad news, I would also offer help with alternative solutions and ensure my listener understood how to make necessary improvements.
Rachelle's Feedback
You have a very mindful approach to communicating potentially difficult or uncomfortable information. If you have a specific story-based example of a 'time when...,' that would be a nice inclusion.
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