Tell me about a time you worked as part of a team to solve a problem. What role did you play on the team in this situation?
Problem-solving with any team can be challenging! Because the global efforts at Boeing to be an innovative and creative leader in the aerospace and defense industries require the ultimate in teamwork, your interviewer wants to hear that you can work as part of a larger team to solve problems on the job.
"My coworkers and I worked together to resolve a pretty urgent client situation. The issue was with their production process and my organization supported the maintenance of their production equipment. I shared the problem with my coworkers for support. I led the effort in researching their issue and how we could tweak the machinery to fit their new needs. My colleagues helped me back up my research with more facts and information to provide for my client. Together we were able to gather additional information and make a great recommendation to assist my client."
"I worked as a quality assurance intern last summer. I was assigned to a cross functional development team. They were running behind on their project and added extra developers to assist. That meant that there was more to test each week, and the QA analyst who I worked with was already swamped. She had to abandon automation of tests in favor of manually testing as many functions as possible. I have some development experience, and I had been interested in their automated testing tools since joining the team.
I knew that I could help speed things along if I could automate some of the more basic functions of the new features as they were developed. I stayed late one night and gave it a shot. I created several testing scripts to learn the automation tool. I showed them to my colleagues, and they were impressed with my initiative. I ran point on automation for the rest of the summer, and I appreciated the opportunity to add value to the team and the system."
"The demand for several of the products my group managed tanked during the pandemic. There were also major supply chain issues. We were in uncharted territory and nobody really knew if we needed to make major adjustments to our production schedules or just give things a little time to settle down. Everyone was stressed at our managers' meetings because our staff had a constant flow of questions, and we did not have answers in many cases.
I worked with my fellow managers to triage the situation. We created a forum for employees to ask questions. We pulled our best supply chain and production management subject matter experts together and let them provide situational guidance. As managers, we reviewed the decisions and provided feedback as necessary. Unfortunately, the pandemic lasted a lot longer than we expected, but we mobilized the right people at the right time to determine our best course of action."
"I typically work in a cross functional team setting, and I am the only analyst assigned to the projects I work on. The same is true for most of the other analysts within our department. I felt like we were missing an opportunity to mentor each other and share best practices with other analysts. At the time, I was somewhat new to the company, and I only had a few coworkers I knew well enough to reach out to when questions came up.
I set up meetings with a couple of the managers within our department and asked for their support in setting up a knowledge sharing group amongst the BAs. My request was received well and each manager allotted time for us to get together. I worked with a group of senior analysts to determine the discussion topics for the year. We each took turns presenting information about our systems and the business verticals we supported. We discussed requirement documentation, workflow reengineering, and design techniques. We also saved time in each meeting for freeform Q&A.
My fellow analysts and I really love these meetings, and they have added a lot of value to our project work. I hope the program continues after I move on to my next opportunity, and I am grateful for the relationships I was able to establish with my peers."
"I often manage projects that utilize solutions and materials from third party vendors. We recently worked with a vendor who was struggling to integrate properly with some of our technology. The project was at risk of running behind, so I stepped in to see what I could do to help move things along.
Our technical lead informed me that the engineer assigned from their side was fairly inexperienced and taking longer than expected. I reached out to the project manager assigned by the vendor and brought her up to speed on the problem. I asked if she would be willing to speak to her management about assigning a technical lead on their side to oversee the work of their engineer. They freed up a resource to join the combined team and help mentor the junior engineer. They ended up getting everything done on time and upholding the terms of our contract."
"I was the lead engineer on an integration project last year. The analyst on our team was new and struggling to properly gather and document the requirements for the project. She needed time to learn the business unit we were working with as well as the data within the systems we were working to integrate. The team was frustrated and our requirement review meetings weren't going well.
I offered to work with her to help her gather the knowledge necessary for the project. I was not an expert on the business, but I was able to help her understand the databases involved and how the data flowed through each system. We took three days and reviewed everything technical she might need to know. Then we spent the other two days of that week shadowing business users to learn about their workflows and how they use the systems.
The knowledge we gained collectively made a huge difference in the project. The requirement quality improvement was noticeable to everyone on the team, and things went much more smoothly from that point on. I'm glad we took a step back and invested the time to get the information the team needed."
Give an example that shows you are a leader and that you are willing to ask for help when you need it. Humble leaders are hard to come by these days. Present the situation and explain what you and your team did to create optimal results. As well, be sure to talk a bit about the role that you took on as part of that team in solving the problem so your interviewer gets a sense of the type of team player you will be at Boeing.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
My coworkers and I worked together to solve a kitchen sink problem. There was an issue with the sink and the water was not properly draining because there was no drain for the water to run out. They helped me with my research in finding resources to eliminate the drain problem.
Ryan's Feedback
This answer would get you disqualified from any job interview with me. It's equivalent to saying, 'I had a team meeting with my coworkers to figure out why the microwave wasn't working. We realized we just needed to plug the cord into an outlet.'