Bank of New Zealand Mock Interview
Practice 30 Bank of New Zealand interview questions covering customer service, banking products, and BNZ's values.
Question 3 of 30
Customer service is essential in banking. Give me an example of a time when you provided excellent customer service.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Bank of New Zealand wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Bank of New Zealand."
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Anonymous Answer
I worked in a core analytic team as a data analyst. My responsibility was to support stakeholders' data analytics. When an intern called me to provide some cases for the stakeholder, she did not know what to start with and even could not tell me what her manager wanted. I took control of her laptop remotely and talked to her via phone. I used another desktop to run my program. I listened first; then I asked questions to figure out what kinds of analytics we needed. After a while, she was no longer nervous and had a better understanding of what to do and how to extract data from her internal system.
Rachelle's Feedback
This example shows technical capabilities as well as teamwork and patience. Good job.
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