If hired, how will you begin to build trusting relationships with our clients and your co-workers?
Credit Unions often boast a tighter-knit customer base than traditional banks. Members of BECU may have higher expectations when it comes to the level of service they receive from you, and it all begins with connection. With a wide range of backgrounds, and personalities; client and coworker connections can take time to form. Discuss how you ensure an active line of communication right from the start.
"First impressions can mean everything, so I will make a strong attempt to build a genuine connection with BECU clients and team members. With your members, I can ask lighthearted discovery questions such as where they work, or if they have any fun vacations coming up. I will also be open to feedback on how I can best support them and their banking needs. With my co-workers, I will be there to listen, observe, learn, and support."
"To build a trusting relationship with my co-workers, I will show up to work on time and dressed appropriately. I will listen to their coaching and ask for feedback. When it comes to the members of BECU I will add value to every interaction and get to know them on a level that is personal yet still professional."
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Anonymous Answer
"I would start building a professional relationship but at the same time showing I care and want to actually know the members and the team I will be working with. I can do that by asking lighthearted things about them, such as their work, hobbies and trips and etc. It is important to be there to listen, observe, learn, and support.
Stephanie's Feedback
It sounds like you have really strong interpersonal skills and the ability to successfully build relationships across a variety of stakeholders--good for you! In this response, you're able to illustrate specific examples of how you'd go about building these relationships.
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