Walk me through your customer service training.
A significant part of success in the banking industry comes down to exceptional customer service delivery. This statement is especially true with credit unions who are primarily known for delivering personalized customer service.
Walk the interviewer through any formal training you have received in the area of customer service. Your education could include on-the-job training, online courses, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.
"I would love to know more about the customer service training that you offer here at BECU. I have a great instinct when it comes to delivering the needs of my customers. Being in the banking industry for the last five years, I have absorbed many materials related to customer service. My strengths are in building rapport with clients, remembering their names and interests, and making them feel welcome every time they visit."
"Being a recent graduate and new to my career, I cannot say that I have received any customer service-specific training. With that said, I believe my service instinct is strong, and I know what type of service I like to receive from my bank. I would be happy to take any training that you recommend and would love to hear more about your specific training program here at BECU."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I’ve been working with around 300 customers per year so I do have experience in that area, it is always important to remember their names (being a teacher helped me a lot with memorizing) or interests, and make them feel welcome and seen. If the company has some specific personalized training I would love to know more.
Stephanie's Feedback
This is a great start, but I suggest developing your answer a little more to clearly show your understanding of delivering exceptional customer service that goes above and beyond to provide customer satisfaction. You want your interviewer to feel very confident in your ability to provide excellent customer service!
