Do you have any sales experience? Would you be comfortable upselling a BECU banking product?
In the banking industry, customer service can also mean cross-selling or upselling services that you know will benefit the BECU member based on their banking habits.
Show the hiring authority that you would be comfortable turning an everyday bank visit into a sales opportunity. If you have a specific example of a time when you made this happen, be sure to share your story. You can also talk about any sales training you have received.
"Every customer service interaction should be considered an opportunity to upsell when the product or service will be of value to the customer. When I believe in the product or service, and it's going to benefit the customer, I am happy to upsell. I currently do so in my job, and consistently surpass the upselling, and cross-selling targets given to me."
"I have not received any formal sales training, but with a little bit of help, I believe that I would enjoy a sales component to my job. I am great at building customer relationships, and seeing a customers' need is part of delivering great service."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I have not received any formal sales training, but working in a private school I always had to explain and show why they should pick that school for their kids, so I'm used to demonstrating the values of the company. Upselling to a company that I believe will deliver the best results and services for its members such as BECU would be a pleasure
Stephanie's Feedback
This is an excellent response! You do a great job of drawing transferrable skills from other professional experiences you've had, such as your previous work in a school environment. You come across as thoughtful and confident!
Unlock all 30 BECU questions
Prepare for BECU's member-focused questions and credit union culture expectations.
Get Started