Apple Mock Interview
Master 31 Apple interview questions covering design thinking, technical depth, and cultural fit.
Question 28 of 31
Have you ever needed Apple customer support? If so, describe your experience.
How to Answer
Example Answer
Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Apple is known for its unmatched level of customer support. They even have their own acronym!
APPLE:
- Approach customers with a personalized, warm welcome.
- Probe politely to understand the customer's needs (ask closed and open-ended questions).
- Present a solution for the customer to take home today.
- Listen for and resolve any issues or concerns.
- End with a fond farewell and an invitation to return.
The interviewer would like to know what your experience has been with their company. Of course, your response should remain positive. If you did not have a great customer service experience with Apple, you can be honest but be sure to end on a positive note.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have heard many excellent things about Apple customer service. Personally, I have had three amazing experiences and one average one which was a one-off. I had called a few times after receiving error codes that I was unable to figure out on my own. The wait time was short and the agent, knowledgeable and energetic."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
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0 - Character Count
Anonymous Answer
The plug from my charging cable broke off and embedded itself inside my iPad. So I went to the local Apple Store to drop it off for repairs. But rather than sending my iPad away, the CSO asked for permission to see if he could get the plug out. I’d tried without success, but I thought that it was worth a go. In less than 2 minutes he had the offending plug out! Then he sold me a new charging cable :-)
Marcie's Feedback
Great! It sounds like you had a positive experience with the company's customer support department, which the interviewer will be happy to hear. You might mention that you don't typically need to contact customer service because the company's products are so well made (if you believe this is true) and that anytime you have you've found the representatives to be helpful, friendly, informative, and creative problem solvers. Indicating you think highly of the company, its products, and its customer service can't hurt!
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