How to Answer: Virtual Customer Service Associates play a critical part in Amazon's mission to deliver timely, accurate, and professional customer service. How will you contribute to this mission?
Advice and answer examples written specifically for an Amazon job interview.
6. Virtual Customer Service Associates play a critical part in Amazon's mission to deliver timely, accurate, and professional customer service. How will you contribute to this mission?
How to Answer
The interviewer wants to know how your skills and characteristics will be a good fit for Amazon and its mission to be 'Earth's most customer-centric company.' Take some time to think about the qualifications you possess that provide evidence of your ability to contribute to this mission.
When you respond, consider including a mix of hard skills and soft skills. Hard skills are the specific knowledge you have gained through training and education. Soft skills are the traits you possess, such as emotional intelligence and empathy. Think about how your education and career achievements, previous job training, linguistics, or your volunteer efforts will be of value in this role.
Answer Example
"I appreciate that Amazon is on a mission to be Earth's most customer-centric company. To achieve this, delivering timely, accurate, and professional customer service is a must. I will contribute to this mission by always putting the customer first. I will commit to being an avid problem-solver and an active listener. My goal as a Virtual Customer Service Associate is for every customer to feel listened to and valued. I recently completed online virtual assistant training, which taught me a lot about time management, task efficiency, active listening, and problem-solving. I can greatly contribute to Amazon's mission by being efficient, prepared, organized, and kind."