How to Answer: We work hard to keep a harmonious workplace culture at AT&T. Have you ever had a conflict with a manager? How did you resolve it?
Advice and answer examples written specifically for an AT&T job interview.
21. We work hard to keep a harmonious workplace culture at AT&T. Have you ever had a conflict with a manager? How did you resolve it?
How to Answer
The interviewer would like to know how you react to a conflict situation, and how active you are in attempting resolution. Use a real-life example if you can. If you are newer to your career, this could include a case of a conflict with a professor (perhaps you disagreed with a grade you received). How you behave in a conflict situation will be critical information for the interviewer.
Written by Michelle Clark on October 20th, 2018
1st Answer Example
"Nobody enjoys conflict in the workplace; however, I have experienced it before. In my previous position, there was a miscommunication with my manager related to my work schedule. He accidentally scheduled me on a requested day off, and I felt disrespected. I reacted faster than I should have because once we discussed it, I realized he had made an honest mistake. I am a firm believer that with mutual respect, conflicts can resolve rather quickly. I learned to slow my reaction time."
Written by Michelle Clark on October 20th, 2018
2nd Answer Example
"I pride myself on being able to maintain a harmonious relationship with those who are considered my leaders. Anytime my relationship with a supervisor hasn't been amazing, I've made a lot of effort to adapt, including trying to understand what the supervisor values most and delivering it, making sure to keep my cool at all times, trying to anticipate his or her needs and adapt to preferences, and also taking every possible leadership opportunity in order to show my worth."
Written by Michelle Clark