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Lumen Technologies Interview Questions

To help you prepare for a Lumen Technologies job interview, here are 29 interview questions and answer examples.

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Question 1 of 29

Tell me about how your career progression has led you to wanting to pursue this role with Lumen.

Why the Interviewer Asks This Question

The interviewer wants to know more about your career progression but also how the previous roles you have held have equipped you for the role you've applied to with Lumen.

You have an opportunity here also so highlight any type of tenure you've held at previous companies and the growth you experienced therein. If you don't have a very consistent job history, take this opportunity tell your interviewer why Lumen is a company you feel you could be a part of for a long time.

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29 Lumen Technologies Interview Questions & Answers

  • 1. Tell me about how your career progression has led you to wanting to pursue this role with Lumen.

      Why the Interviewer Asks This Question

      The interviewer wants to know more about your career progression but also how the previous roles you have held have equipped you for the role you've applied to with Lumen.

      You have an opportunity here also so highlight any type of tenure you've held at previous companies and the growth you experienced therein. If you don't have a very consistent job history, take this opportunity tell your interviewer why Lumen is a company you feel you could be a part of for a long time.

      1st Answer Example

      "From the time I graduated high school I know that I wanted to pursue Systems Engineering. I was able to graduate with the undergrad degree in Systems Engineering and took the first role I landed right out of the gate with AT&T. My work there withing the NOC was so rewarding, and I was happy to be able to be promoted from an associate-level engineer, all the way to a Sr. Engineering Manager during my 15-year tenure with the company. In my search for new roles, I became interested in Lumen because your company is utilizing cutting edge technology and the growth opportunity within Cloud technology is exactly what I am seeking."

      2nd Answer Example

      "My job history is testament to the fact that it took me some time to determine what it is that I wanted to do long-term. I went from the service industry to cable laying to retail before finally finding my calling within telecom helpdesk. This career path has allowed me to combine my communication and interpersonal skills with my technical knowledge and I have greatly enjoyed my year within the industry. My current role is a contracted position, ending next month, and I am looking to join Lumen to continue my trajectory and begin to build some tenure and consistency within my career."

  • 2. What is your greatest weakness?

      How to Answer

      Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

      Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

      1st Answer Example

      "I believe I could improve on some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"

      2nd Answer Example

      "This is super cliche, but it's also true. I am not good at delegating to others. When I become submerged in a project, I don't like to give away any of the control. While this can be good, it can also definitely inhibit the outcome of the project and my growth as a team player and individual.
      I am currently working on this, as I know it is a deficit."

  • 3. If you were the successful candidate, how much notice would you require to give your current employer?

      How to Answer

      Every employer wants to know that you would give the professional cutesy of proper notice to your current employer. Keep your answer short and sweet, avoiding going down any rabbit hole surrounding your notice period.

      1st Answer Example

      "I would like to give my current employer the professional courtesy of 2 weeks' notice. I can begin immediately after that."

      2nd Answer Example

      If you have a vacation booked, this is the perfect time to discuss that as well. "I am on vacation until December 27th and can begin immediately after that."

  • 4. Tell me about one of the most rewarding experiences you had working on a team.

      How to Answer

      The interviewer wants to hear that you feel accomplished through teamwork. Talk about a time when you felt fulfilled through a team setting or project collaboration. An example may be a time when you worked on a team project in University, a recent work collaboration, or possibly an extracurricular experience such as coaching a little league team. Discuss the positive results of the teamwork and how you attained a positive outcome as a group.

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  • 5. Are you applying for any other jobs?

      How to Answer

      It always puts a little bit of fire under the hiring manager if the are aware that you are actively looking for a new position. Tell the interviewer about your search so far.

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  • 6. Tell me about a time you handled an incredibly difficult client. How did you come to a resolution with this person?

      How to Answer

      Remaining level-headed and staying professional is what the interviewer is looking for in your example. Give an example of how your excellent communication skills allowed you to handle a difficult client. If you haven’t had an experience with a problematic client, explain how you would handle the situation.

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  • 7. What are your salary expectations?

      How to Answer

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

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  • 8. Is compensation the most important factor for you when taking a new job?

      How to Answer

      In addition to compensation, there are many other factors to a fulfilling career. Talk to the interviewer about other factors that are important to you when considering a new job.

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  • 9. When change occurs in the workplace, it can create new problems. Do you see these as an inconvenience or as opportunities to learn?

      How to Answer

      When a change occurs in the workplace, often problems arise due to new procedures being implemented, or unforeseen kinks needing to be worked out. Do you approach these problems positively or do you resist the change? Talk to the interviewer about how you can adapt to the inevitable issues that come with a change in the workplace.

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  • 10. What is your personal mission statement?

      How to Answer

      Not everyone has a mission statement or personal mantra just off the cuff. In business, especially when entering leadership, this is an important question to ponder. Do you have a quote that inspires you or a saying that you grew up with that resonates with you?

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  • 11. What do you see as the most difficult task in being a manager?

      How to Answer

      Being in a management role is always a significant challenge. Share with the interviewer what you feel is the most challenging part of being a manager, and why. Also, discuss what you are currently doing to make this task less stressful in the future.

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  • 12. What kind of people do you enjoy working with?

      How to Answer

      Culture fit is a significant factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.

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  • 13. Have you ever been advised by a fellow employee or supervisor to lie about a situation? How did you handle this ethical dilemma?

      How to Answer

      Ethical dilemmas in the workplace will come up from time to time. Assure the interviewer that you can handle these types of difficulties with professionalism and poise.

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  • 14. Do you have experience in corrective discipline and terminations?

      How to Answer

      Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline.

      If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."

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  • 15. Outside of work, what type of creative activities do you like to pursue?

      How to Answer

      A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

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  • 16. At Lumen, our core purpose is to further human progress through technology. How would you contribute to that goal as a member of our team?

      The Goal

      As this is the core purpose of this multinational technology company, it is important to be able to give your interviewer a good idea of how your skillset and strengths would align with the team's larger purpose. The goal in answering this question is to give your interviewer a sense of confidence in your understanding of the importance of this purpose and ability to champion this cause for Lumen.

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  • 17. How would you describe your written communication skills?

      Focus Your Answer On

      Even if you have applied for a role that you feel there will not require much written communication, it is important to remember that even if a simple email to a customer, reminder message to an installation tech, or community board post could be a daily part of any role in a company.

      The important things to portray here is your understanding that professionalism is key in all forms of workplace communication.

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  • 18. How do you handle conflict resolution in the workplace?

      Why the Interviewer Asks This Question

      Part of the interviewer's job is not only to determine if you are a technical fit for the team, but also if you are a culture and personality fit. The interviewer will ask you this question with the knowledge of his expectation for his team already in mind. Honesty is the best policy here, but you can also show adaptability in your answer.

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  • 19. Tell me about a time when you had to analyze a problem and recommend a solution.

      Why the Interviewer Asks This Question

      Your answer to this question will tell your interviewer two things:
      1. How creative and confident you are in problem solving and solutioning
      2. The type of management involvement and dynamic you expect

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  • 20. When have you had to adapt your workload due to increasing demand from your supervisors?

      What You Need to Know

      Workloads will increase and decrease as the market demands. How do you adapt to these changes?

      User-Submitted Answer

      "This summer in my internship, during my month-long internal auditing project, my supervisor wanted to work with me to create a bonus budget allocation plan. To fit this into my schedule, I worked with my supervisor on this project for that week while they were still in the office and then worked an extra hour or two of overtime to keep up with my schedule on my other project. Because of this, I was able to create the bonus budget allocation plan with my supervisor while staying on schedule with my other project."

      Written by an Anonymous User

      Amanda Knight

      Our Professional Interview Coach
      Amanda Knight Reviewed the Above Answer

      This is a strong response! You can improve it further by relating any other steps you took to handle your increased workload, such as scheduling tasks, rearranging or focusing on daily priorities, or removing distractions.

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  • 21. Tell me about a time that you completed a project ahead of schedule.

      How to Answer

      This question provides a dual opportunity to show your strength within time management as well as show your interviewer that you are proactive in seeking new tasks once one is complete. Companies prefer hiring candidates who they know will take initiative and prioritize productivity.

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  • 22. At Lumen we are striving to be the best in our industry. What do you think we could change in order to meet that goal?

      Focus Your Answer On

      A great answer here will put emphasis on the continuation of a recently implemented company initiative along with an idea that could take that offering to the next level. You want to show the interviewer your ability to commit to team goals and decisions, while also showing that you bring creative or thoughtful ideas to the table to increase efficiency or effectiveness.

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  • 23. At Lumen we are dedicated to helping our customers meet sustainability goals. Why is this cause important to you?

      Focus Your Answer On

      Lumen has aimed a huge part of their marketing strategy towards sustainability within the tech and telecom industries. Because this is such a huge piece of Lumen's brand as a whole, it is important that you display an understanding of the importance of sustainability as well as share any of your own passion surrounding the topic.

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  • 24. Do you have any relevant degree or certifications that may align with the role you have applied to with us?

      How to Answer

      Most job postings and job descriptions will outline the ideal educational background for which the company is looking. This is a good place to mention any of their "ideal" qualifications, or any other achievement that may be relevant to the comapny or the role.

      If you don't have any additional education supporting the role, express your willingness to obtain certifications as necessary.

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  • 25. We have a variety of career paths available at Lumen. What kind of growth would you like to see here?

      The Goal

      Show knowledge of Lumen's business and be confident about the trajectory of your career. Be prepared to discuss how you would like to see your career grow and be willing to concede the areas which you may need growth and learning opportunitoes in order to reach. This shows the interviewer that you are engaged in this process and interested in becoming a long-term fixture at Lumen.

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  • 26. We have a few strong competitors at Lumen Technologies. In your opinion, what makes us stand out from the rest?

      Focus Your Answer On

      As with any company you wish to work for, you should do research on Lumen before your interview. Some of what you will find regarding Lumen's advantages, however, pertain more to stock and market price/performance than actual difference in service. In your answer, you will want to stay away from talking stock cost, instead focusing on the key differences between Lumen its key competitors.

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  • 27. The telecommunications industry is very competitive. What area do you consider your specialty and how does it align with our strengths at Lumen?

      How to Answer

      Your answer should focus on two aspects:
      1. The difference that sets Lumen apart from its competitors
      2. How your strengths align with this difference

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  • 28. At Lumen, we offer a range of technology services. How familiar are you with our business?

      The Goal

      It is essential that you research Lumen before you go into your interview so that you have a strong understanding of the range of their technology services offered.

      You will want to research the markets in which Lumen operates, any recent news articles of wins or challenges, their trajectory as a company, and any relevant competitor information.

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  • 29. At Lumen we offer both Managed Services and Professional Services. What experience do you have in either of these service offerings?

      Why the Interviewer Asks This Question

      Your ability to differentiate between managed services and professional services and best categorize your background and experience will be important to the interviewer in determining where you will best fit in the company's service offerings. Ensure that you understand the difference between both and do not refrain from stating where you think your skillset lends itself most adequately.

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