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AT&T Interview
Questions

31 Questions and Answers by Rachelle Enns
Published October 20th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Technology     Telecommunications    

Question 1 of 31

If you were hired today, what would you accomplish first?

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1.

If you were hired today, what would you accomplish first?

When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate and hired at T-Mobile.

Rachelle's Answer #1

"My first priority would be soaking up as much information about T-Mobile's culture, processes and KPIs as possible. I'd embark on a 'listening tour' in order to engage in deep conversation with my team and with my colleagues to discover the greatest current needs and how to prioritize them based on company goals for the quarter. Overall, I would strive to meet or exceed all KPIs for the business quarter as efficiently as possible."

Michelle's Answer #2

"If hired today, I would start with analyzing all quantifiable data from the last month, quarter and year to identify any challenges and set a plan to address them. I'd also look for team and company strengths in order to capitalize on or expand them in order to increase the company's bottom line. Overall, I'd be looking for patterns that help me make an immediate contribution to the team and the organization."

2.

AT&T was recently named one of Forbes Best Companies to Work For for 2018. How important is this to you in an employer?

The interviewer would like to know how well you understand the background of the company, along with your thoughts on the importance of these types of awards. Showcase the research you have conducted on AT&T and offer some light insight into how important you believe these kinds of achievements are for a future employer.

Rachelle's Answer #1

"I believe AT&T has committed to providing the kind of environment that takes care of and nurtures its employees so that they can, in turn, take top-quality care of their customers. I believe that awards like these simply exemplify that fact; they aren't end points in and of themselves, but they are strong indicators that an organization has a healthy, vibrant employee culture, which is important to me. I believe this speaks well of AT&T and its ability to offer the kind of environment in which I can thrive."

Michelle's Answer #2

"This is a great question. I wouldn't necessarily seek out an employment opportunity based solely on these kinds of awards, but I do think they are a good indicator of the kind of culture a company has cultivated. Particularly when an award is based on survey responses from your employees, I think that's very telling. For me, the fact that AT&T consistently wins these awards means that your employee experience matches what you say about your team culture, which is a great sign."

3.

Describe your knowledge of Agile project management. How does it differ from other project management methodologies?

The interviewer would like to see that your knowledge is strong enough that you can compare project management methodologies. Discuss your current knowledge of Agile project management.

Rachelle's Answer #1

"Most of the projects I've been part of have used Agile methodology.I have found that Agile project management gives greater flexibility to pivot without requiring substantial changes and reworking. The risk is also reduced, since the project is completed in iterative steps, with testing along the way, rather than waiting until the end of the project. Is Agile project management the primary method used at AT&T?"

Michelle's Answer #2

"I have not been part of many projects that use the Agile methodology, so my understanding could be stronger than it currently is. From my understanding, Agile encourages more of a collaborative environment with faster response time. In my current position, we more often utilize XPM, Extreme Project Management. This choice is because many of our projects are short with a tight deadline, and XPM is most effective for those types of project plans. What type of project management methodology do teams typically use at AT&T?"

4.

What type of work environment do you dislike working in?

Everyone will have particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace, along with how you might overcome them.

Rachelle's Answer #1

"I have felt dissatisfaction on the job when I am not feeling heard or when there is a lack of respect among team members. I work best in more harmonious situations where there is little drama or gossip, and where people are aligned behind common goals. From what I understand, AT&T fosters a respectful, inclusive and collaborative workplace, so that seems like a very good sign. How would you best describe the environment here?"

Michelle's Answer #2

"I have felt dissatisfied on the job when I feel that I am undervalued as someone who has good ideas and can improve the customer experience. Some employers don't necessarily value the thoughts and experience of front-line employees or empower them to solve problems to the benefit of customers. I'm very pleased with what I've learned about AT&T's culture of supporting employees, and I believe that will help me be engaged and successful here."

5.

Rate your communication skills from 1-10 with proper examples backing your given rating.

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1

"My current supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team also lets me know if I need to clarify anything. Based on this feedback from my current co-workers, I would rate my communication skills as an 8 out of 10. I'm definitely strong in this area, but still have room for improvement as I continue to grow as a leader and become more familiar with AT&T's values."

Michelle's Answer #2

"I will rate myself an 8.5 because I believe in being clear, direct and up front with my co-workers. It is the foundation of all success in business. I am always striving to be a better communicator - to always be clear but kind - so I leave the rest of the scale as an aspirational measure."

6.

When have you given back to the community?

The interviewer would like further insight into how altruistic you are. Give the interviewer at AT&T a deeper insight into your values by discussing the ways that you give back. Perhaps you volunteer at a local charity, donate a portion of your paycheck to a specific organization, clean up around the parks on the weekend, or help your family with their needs. Be sure to use a recent example as you do not want to lean on volunteer experience from 12 years ago.

Rachelle's Answer #1

"Being an active participant in my community is second nature to me. There are a lot of people who are much less fortunate than I am and it's important for me to set a good example for my kids. When I was younger, I loved to travel, particularly in South East Asia where I volunteered with Habitat for Humanity. More recently I support my kids to sponsor a child. I also think it's great that AT&T has volunteer days for staff to give back to the community. It's one of the things that attracted me to the company."

Michelle's Answer #2

"I believe in the importance of giving back so, for that reason, I spend every other Friday evening volunteering at our local soup kitchen. I was raised to believe in the importance of volunteerism. Does AT&T, Inc. have a volunteer committee in place? If not, this is something that I would be very interested in heading up one day."

7.

Why did you choose to become a Telecommunication Technician?

The interviewer wants to see your passion and enthusiasm for a profession in the telecommunications industry. Talk about what led you to a career in telecommunications and what helps you to find fulfillment in your day to day work.

Rachelle's Answer #1

"I wasn't sure what I wanted to do when I completed high school. From a young age, I always liked being active. I knew I would find an office job mundane. A school counselor suggested an internship with a local telecommunications company, and I've never looked back. Since starting my career in telecommunications, I've loved the variety of work, different challenges and interacting with many different people to solve their problems."

Michelle's Answer #2

"My initial interest in this line of work came from my older brother, who was also a telecommunications technician. I took a couple of courses at our local college and found it interesting. After completing that coursework, I decided to dive in and get my degree in computer science. Being a technician is an exciting goal for me, and I hope to start this career path with AT&T."

8.

What was the biggest change you have had to deal with in your career?

You will likely face change in your career from time to time. Assure the interviewer that you can adapt to significant changes in a professional manner.

Rachelle's Answer #1

"The biggest change that I have faced in my career so far would be when my previous company went through a major merger. We had to adapt to new processes and management which was quite challenging. In the end, it worked out well for the company, in a financial perspective, so the changes were well worth the challenges we faced initially."

Michelle's Answer #2

"The biggest change I have had to deal with in my career was the economic recession that hit almost immediately after I graduated with my degree. It was incredibly difficult to find a job in my related field. Not wanting to stay idle, I chose to take on an unpaid internship in my field to avoid my skills becoming stagnant. It was a smart choice in the end because, after three months of interning, I was offered a full time, permanent position with that organization. It was a grind, and I learned a lot during that time about patience and endurance."

9.

We work hard to keep a harmonious workplace culture at AT&T. Have you ever had a conflict with a manager? How did you resolve it?

The interviewer would like to know how you react to a conflict situation, and how active you are in attempting resolution. Use a real-life example if you can. If you are newer to your career, this could include a case of a conflict with a professor (perhaps you disagreed with a grade you received). How you behave in a conflict situation will be critical information for the interviewer.

Rachelle's Answer #1

"Nobody enjoys conflict in the workplace; however, I have experienced it before. In my previous position, there was a miscommunication with my manager related to my work schedule. He accidentally scheduled me on a requested day off, and I felt disrespected. I reacted faster than I should have because once we discussed it, I realized he had made an honest mistake. I am a firm believer that with mutual respect, conflicts can resolve rather quickly. I learned to slow my reaction time."

Michelle's Answer #2

"I pride myself on being able to maintain a harmonious relationship with those who are considered my leaders. Anytime my relationship with a supervisor hasn't been amazing, I've made a lot of effort to adapt, including trying to understand what the supervisor values most and delivering it, making sure to keep my cool at all times, trying to anticipate his or her needs and adapt to preferences, and also taking every possible leadership opportunity in order to show my worth."

10.

When have you worked among a diverse group of people?

Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

Rachelle's Answer #1

"I have worked with diverse groups of people most of my career. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity. Overall, I'm accustomed to being around people who aren't exactly like me, and I've been able to learn from exposure to a lot of different perspectives. One of the things I was most impressed by when researching AT&T was its commitment to diversity and inclusion."

Michelle's Answer #2

"In my current company, we have a very diverse group of people that range in age, race, experience, gender and more. I embrace it fully. I believe that when your teams reflect the diversity of your customers, that enables stronger discussions, better insights and breakthrough solutions. I'm encouraged that AT&T is committed to helping all employees reach their full career potential."

11.

At AT&T, Inc. we seek to hire those who want a long-term fit. What is your long-range career objective?

Onboarding new employees is a time consuming and costly endeavor so the interviewer wants to make sure that this role will be a long-term fit for you. Be open with the interviewer about your dreams within Dyson Ltd., on a long-term basis. Share what promotions you hope to eventually receive and discuss what you wish to learn from being a part of their organization. The key to answering this question is to express to the interviewer that you plan to be employed by the company for many years to come.

Rachelle's Answer #1

"I have some pretty lofty career goals. I want to make a big impact within an industry, to push technology and press for always bigger, better ideas. After researching AT&T and learning more about this position, I feel that this role fits beautifully with my future aspirations. The company shares the kind of growth mindset and ambitious passion for success that I value personally."

Michelle's Answer #2

"This particular position is a goal that I have set my sights on for quite some time. I believe it is the next step in a long and fulfilling career in the telecommunications industry. The industry leadership that AT&T offers, as well as its culture of ambition and reinvention, are key for me, and I feel confident I will gain skills in this role that will make me successful."

12.

At AT&T, we take great pride in our eight core values. Tell me about which of these are most meaningful to you.

This is your opportunity to show that you have adequately prepared for the interview and are familiar with the company's core values. Also make sure to discuss how those core values align with your own.

Rachelle's Answer #1

"I've enjoyed reading about AT&T's core values, and I'm pleased to see how closely they align with my own personal moral compass. If I had to choose the few that are most personally meaningful from the group, I'd say pursuing excellence, inspiring imagination and embracing freedom. These are all lifelong personal values that I was raised with and try hard every day to live out."

Michelle's Answer #2

"First, I love the fact that AT&T so clearly articulates the ideals the company values, including freedom, inspiration, excellence, truth, equality and making a difference. Every one of these values is extremely important to me, and I believe that when you pull them all together, you exemplify the overall concept of integrity. Integrity is a quality I greatly admire in others and try to pursue, myself. With this kind of core value system, I believe that AT&T is a very good fit for me."

13.

Do people see you as a trustworthy and honest individual?

It is easy to say that you are trustworthy and honest, but it's best if you can back it up with a review or words from a previous supervisor.

Rachelle's Answer #1

"I am told quite often that I am an honest and trustworthy individual, and you will be able to hear that directly from my supervisor when you call for a reference. I fully understand the importance of being able to depend on the honesty of your employees, and my goal would always be to act in the best interests of AT&T, which includes personifying the kind of integrity and honesty that are part of your solutions-focused culture."

Michelle's Answer #2

"Yes, I believe that people see me as trustworthy and honest. I was raised with a strong moral compass, and I try hard to be my best, every day. Honesty is something that was always stressed in my home growing up, and a personal value I try very hard to embody. I'm fully committed to embracing the value that AT&T places on honesty and will encourage honesty and integrity in my team members as well."

14.

How can AT&T continue to perform better than our competitors?

The interviewer would like to know how well you understand the industry, and the business environment that AT&T operates in. Showcase the research you have conducted on AT&T and their competitors.

Rachelle's Answer #1

"I believe AT&T has continued to be an industry leader due to its unwavering commitment to quality, its customers and persistent innovation. Some telecommunications companies have fallen behind because they are focused on what competitors are doing, instead of focusing on true and unique innovation. Developing products and solutions that customers want is what is important, and I believe that AT&T has mastered that."

Michelle's Answer #2

"I believe that the key to outperforming your competitor is in knowing the needs and wants of your customers better than they do. I have seen the quality and satisfaction surveys that AT&T conducts, as well as the regular customer check-points to ensure overall happiness. I think that this can be even stronger by adding more touch-points and places for customers to leave feedback."

15.

At AT&T we seek to hire those who are collaborative by nature. How do you get along in a team based environment?

The interviewer would like for you to demonstrate that you can work well in a team-based and collaborative environment. Use a real-life example from a time when you have worked in a team based environment.

Rachelle's Answer #1

"I love working in a team-based environment. I enjoy bouncing ideas off others and the camaraderie that comes with being part of a high functioning team. As a Telecommunications Specialist, there are many times where I'm required to work alone, troubleshooting a technical problem off-site. I've received feedback from previous managers who have noted I'm particularly malleable and can work well independently and as part of a team."

Michelle's Answer #2

"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. I love the focus AT&T seems to place on working collaboratively, exemplified by the motto, 'imagine what we can do together.'"

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31 AT&T Interview Questions
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Interview Questions

  1. If you were hired today, what would you accomplish first?
  2. AT&T was recently named one of Forbes Best Companies to Work For for 2018. How important is this to you in an employer?
  3. Describe your knowledge of Agile project management. How does it differ from other project management methodologies?
  4. What type of work environment do you dislike working in?
  5. Rate your communication skills from 1-10 with proper examples backing your given rating.
  6. When have you given back to the community?
  7. Why did you choose to become a Telecommunication Technician?
  8. What was the biggest change you have had to deal with in your career?
  9. We work hard to keep a harmonious workplace culture at AT&T. Have you ever had a conflict with a manager? How did you resolve it?
  10. When have you worked among a diverse group of people?
  11. At AT&T, Inc. we seek to hire those who want a long-term fit. What is your long-range career objective?
  12. At AT&T, we take great pride in our eight core values. Tell me about which of these are most meaningful to you.
  13. Do people see you as a trustworthy and honest individual?
  14. How can AT&T continue to perform better than our competitors?
  15. At AT&T we seek to hire those who are collaborative by nature. How do you get along in a team based environment?
  16. AT&T is very excited about its involvement in technology like AR and VR changing the health care landscape. What do you know about the potential in this area?
  17. The environment is fast-paced and challenging at AT&T. How do you determine priorities when you have multiple projects due?
  18. What can you tell me about the AT&T Aspire program?
  19. What type of work environment allows you to be the most productive?
  20. Tell me about a time that you have helped a co-worker accomplish an important goal.
  21. At AT&T, we understand the importance of seamless communication during an emergency. What can you tell me about programs like FirstNet and how they exemplify AT&T's support of public safety officials and first responders?
  22. Which coding languages are you familiar with?
  23. At AT&T, we're committed to cybersecurity - both protecting our customers and helping them protect themselves. What do you know about those efforts?
  24. As a manager, what is your greatest weakness?
  25. Why should we hire you to work at AT&T?
  26. Workers in the telecommunications industry often spend a lot of time on the road and doing off-site work. This means you don't see colleagues regularly. How do you develop trust among your team members when working remotely?
  27. What anti-virus programs have you used, and have you ever had difficulty installing them?
  28. Tell us about a time when you successfully installed new or modified software, hardware or programming modules.
  29. At AT&T we like to hire team members who value customer service as much as we do. What is your customer service philosophy?
  30. AT&T now offers 100 percent fiber network powered by AT&T Fiber in 72 metropolitan areas, with 12 more under way. How familiar are you with fiber network technology?
  31. Why do you want to work for AT&T?
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