Master 30 Tough Managerial interview questions covering conflict, difficult decisions, and high-pressure scenarios.
Question 17 of 30
How to Answer
Example Answer
Community Answers

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Employee termination can be a difficult part of being a manager; however, it's often an unavoidable situation. The interviewer wants to know that you can handle the challenging task of terminating a team member. Show that you know how to correctly facilitate a termination to avoid putting the company at risk legally or in reputation. Express that you have correctly directed empathy for the employee in this situation and understand how to handle a delicate situation like termination with professionalism and poise.
Since the interviewer wants you to talk about a particular situation, try using the STAR framework when delivering this response. STAR is an acronym for Situation, Task, Action, Result, and this framework can help you craft a response that is well structured.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have the confidence and knowledge to lead an employee termination in a way that minimizes emotions while keeping the company protected from legal or reputation-related repercussions. First, I ensure that my documentation on each employee is detailed and meets any legal requirements. I also engage the HR department before taking any action. Terminations must be dealt with swiftly and based on fact versus feelings. This means that if an employee is being let go for poor performance, I will have the proper documentation ready to support my decision. Terminations can be highly emotional for the employee, so I follow a framework allowing me to remain in control of the situation and reduce the chance of an employee making a damaging exit due to shock and anger. (Situation) Last month an underperforming employee on a 3-month Individual Performance Plan failed to make the required improvements. (Task) As the District Manager, it was my responsibility to follow through on our PIP agreement which stated that failure to boost performance would result in termination. (Action) I held the termination meeting on a Friday afternoon, an approach that I believe minimizes the impact on my existing team members. I got straight to the point and broke the news to the employee. Then, I took the time to listen to the employee, allowing them to react. Then, I reviewed the next steps with the terminated individual, which HR had prepared, explaining how their final pay and related logistics will unfold. I thanked them for their contribution, walked them to their office to gather their personal belongings, and walked them out of the office. I had a quick debrief with my team afterward. (Result) Because I handled the termination with structure, I was able to minimize the negative impact on my remaining team members and protect my company from the damaging aftermath of a jilted employee."

Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Prepare for the hardest questions interviewers use to test leadership under pressure.
Get StartedJump to Question

Written by Rachelle Enns
30 Questions & Answers • Tough Managerial

By Rachelle

By Rachelle