Tough Managerial Mock Interview
Master 30 Tough Managerial interview questions covering conflict, difficult decisions, and high-pressure scenarios.
Question 25 of 30
Walk us through a time when you provided honest feedback to a direct report.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
There is an art to giving honest feedback, and the interviewer would like to know that you are capable of this tedious task. Excellent feedback means that:
- You are specific.
- You make the feedback actionable.
- You provide a clear timeline for change.
Discuss any formal training you have received on giving feedback or a book you have read on the topic. Perhaps you use a particular methodology to delivering feedback that generates positive results the majority of the time! If you have a specific story-based example of a time when you provided honest feedback to a direct report with a positive result, be sure to weave in the details of this real-life example.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When providing feedback, I like to use the 3x3 method, which I was trained on in my first management position. With this method, I offer up three strengths and three potential areas for development. I had a team member who was often late to work or would call in sick. I let her know that she was well-liked by her coworkers. I told her that our clients complimented her customer service skills. I said I appreciated her willingness to help new hires. Then, I proceeded to let her know that her team felt disappointed, hurt, and lost trust in her whenever she would call in sick, leave early, or show up late to her shift. Together we worked on a 30-day perfect attendance plan. In the end, she did much better and, although her attendance was not perfect, it significantly improved."
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