Tough Managerial Mock Interview
Master 30 Tough Managerial interview questions covering conflict, difficult decisions, and high-pressure scenarios.
Question 16 of 30
How do you measure the success of your team members?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
There are many metrics for measuring employee success. The interviewer would like to know your preference, which will tell them more about your management and leadership style. As a manager, you know that it's important to track the performance of your team members. These metrics help you understand where to give praise, what areas to provide additional training, and which team members you may need to put on an individual performance plan. When discussing how you measure your team members' success, you can also mention which tools you use to keep your metrics and reporting in order.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I like to take a 360 view of each team member's activities to measure their success. The primary social factors that I look at are attendance, how they get along with other team members, and their workplace initiative. Attendance is a major factor that connects directly to the team members' success and performance. When a team member likes the people they work with, they will be helpful and cheerful on the job. They are also more likely to stay with the company for the long term. When a team member shows initiative, they know their value to the company and their team. These team members are likely highly engaged. When it comes to productivity and performance KPIs, I look at sales growth, customer satisfaction survey results, and customer retention rates. We use Salesforce diligently, and I run regular reports and check our dashboard regularly."
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