"I have strong conflict management skills thanks to my years as a manager in high-pressure and competitive environments. In my current position, I have had to exercise my conflict-management skills numerous times since my team works in a high-stress, highly commissioned work environment. Although positively challenging in many ways, this environment can cause conflict among the team when misunderstandings arise. For instance, a few months ago, I had a team member come forward claiming that another team member had poached their client and unethically taken credit for monetary commissions. This was a serious accusation, so I took it upon myself to dig into the reporting and see what evidence I could find. I collected the information that I needed from our CRM and gathered reports from the HR department regarding commission payouts. I then asked the two into my office for a meeting where we collectively reviewed the situation. There was a grey area that the employee's decisions and behavior fell into, so the three of us came up with a satisfactory solution. I have regularly checked in with each employee, and it seems that they are working nicely with each other again. I will continue to be diligent in my follow-up, and I will review the reports carefully over the coming weeks. When a conflict presents itself, I like to deal with it swiftly, openly, and with total resolution. Transparency and openness are how I lead my team, and this approach has generated positive results throughout my career in management."