What approach do you take when telling a candidate that they did not get the job?

It isn't easy to pick up the phone and tell a job seeker that your client chose someone else for the assignment. However, this is a big part of your role as a temporary staffing recruiter. Show the interviewer that you can navigate situations such as this, and discuss how you go about letting an eager candidate down easy. If you can, turn this response into a short role-play.

"When I need to tell a candidate that they did not get the job, I rip off the bandaid to not lead them on, but I do offer feedback if they want it. I will turn the call into a mini coaching session if the candidate is up for it! For instance, I would say, 'John, unfortunately, ABC client has decided to hire a different candidate for this forklift driver opportunity. They felt your background looked good; however, you could use further training on Raymond Reach. Please let me know once you have expanded your skill set to include this type of forklift, and I will happily submit your resume to this client again.' This method allows them to understand how to increase their chances in the future, and who wouldn't want that."