How to Answer: How would you handle someone asking you for medical advice or diagnosis validation outside the workplace?
Advice and answer examples written specifically for a Situational Nursing job interview.
27. How would you handle someone asking you for medical advice or diagnosis validation outside the workplace?
How to Answer
This is a difficult challenge for nurses who know things and also have a compelling need to serve others. It's easy and ego-boosting to become the resident 'expert', but that can backfire. There is a reason why when people call the ER for advice, the standard answer is to present for an evaluation and advice isn't given over the phone. We live in a litigious society, and you worked hard for your license. Protect it just as hard. What may seem to be benign advice to your neighbor may result in catastrophic consequences. Also, it is best to give advice that points people in the direction of great care, such as writing down all symptoms.
Written by Dianne Barnard on March 9th, 2021
1st Answer Example
"Mrs. Lokley...I'm so sorry you're not feeling well. Do you need me to help call and schedule the earliest appointment with your PCP? Do you have a little notebook where you can write down all your symptoms? Sometimes people get overwhelmed at the doctor's and forget to tell them important things. I could help you write out your medication list to take to the PCP. Come, let's make that call now and get you an appointment. You seem very worried, so it's wise to be seen."
Written by Dianne Barnard on March 9th, 2021
2nd Answer Example
"If someone in my life asks for medical advice when they are not working, I offer to help them call their doctor's office or their insurance's nurse triage line. I have not encountered someone in my life asking for this type of advice who does not have insurance or an established doctor. However, if someone who doesn't have an established doctor or insurance asked for medical advice, I would offer to help them get to an urgent care clinic or the emergency department."
Written by Kate Buckley on January 10th, 2023
About the Author
I began my career in emergency medical services (EMS) over 30 years ago, working as a Firefighter-Paramedic, EMS Captain, Mental Health Technician, ER Technician, EMT and Paramedic Adjunct Instructor, and EMS Educator. During my career, I had the privilege of serving on over one thousand interview panels to help various organizations choose the right candidate for the job.
I have created curricula and training materials to prepare candidates for interviews and held mock interview courses for all types of healthcare professionals. My interview experience includes hiring emergency medical technicians, paramedics, firefighters, nurses, medical assistants, home health aides, and physician assistants.
As a coach and contributor for MockQuestions, I am excited to help you navigate your upcoming nursing interview. While these situational questions assess your critical thinking and communication skills, interviewers also ask these questions to gain insight into your personality to determine if you will be a good fit with the company culture. Remember to be relaxed and be your authentic self. Best of luck in nailing your interview!
Learn more about Krista Wenz