How to Answer: Describe a time when you did not provide the type of patient care you normally would. What could you have done to improve care?
Advice and answer examples written specifically for a Situational Nursing job interview.
35. Describe a time when you did not provide the type of patient care you normally would. What could you have done to improve care?
How to Answer
The interviewer is interested in your ability to recognize your shortcomings and that you learn from your mistakes. They want to see that you are self-aware and constantly strive to improve your patient care skills. Discussing a time when you fell short demonstrates your willingness to learn and grow as a healthcare professional. Ultimately, the goal is to provide the best possible care for all patients, and being able to reflect on past experiences is a valuable tool in achieving that goal. Describe a time when you did not provide the care you normally would, the reason why, and what you learned from that experience.
Written by Krista Wenz on May 29th, 2023
1st Answer Example
"When I first started working as a nurse, there was a time I didn't provide the type of patient care that I normally would. I felt overwhelmed by the number of patients I had to take care of, and my energy levels were low as I felt like I was getting a cold. As a result, I wasn't as attentive as I could have been.
Looking back, I realize I should have taken a break and refueled my energy or called in sick before my shift started, as I was not feeling well. I also could have asked for help from my colleagues or supervisor to ensure that all patients received the care they needed. Being new at the job, I did not want to appear as if I could not handle the work, even if a little under the weather. However, I now realize that I cannot help others unless I take care of myself, and I pay close attention to how I am feeling before each shift."
Written by Krista Wenz on May 29th, 2023
2nd Answer Example
"I have always strived to maintain a professional demeanor while on duty. However, one time, my personal issues almost got the better of me. I was going through a rough patch in my personal life and was finding it hard to focus on my work. One day, I was assigned to care for a particularly challenging patient. Despite my best efforts, I became increasingly short with them and less patient than I should have been. It was only after a colleague pulled me aside and reminded me of my duty to my patients that I was able to put aside my personal problems and focus on providing the best care possible. It was a valuable lesson that I will never forget and has made me a better nurse.
Looking back, I realize I should have taken time to deal with my personal issues outside of work and not let them interfere with my responsibilities. It's important to remember that our patients rely on us to provide the best care possible, and we need to be fully present and focused on their needs."
Written by Krista Wenz on May 29th, 2023
About the Author
I began my career in emergency medical services (EMS) over 30 years ago, working as a Firefighter-Paramedic, EMS Captain, Mental Health Technician, ER Technician, EMT and Paramedic Adjunct Instructor, and EMS Educator. During my career, I had the privilege of serving on over one thousand interview panels to help various organizations choose the right candidate for the job.
I have created curricula and training materials to prepare candidates for interviews and held mock interview courses for all types of healthcare professionals. My interview experience includes hiring emergency medical technicians, paramedics, firefighters, nurses, medical assistants, home health aides, and physician assistants.
As a coach and contributor for MockQuestions, I am excited to help you navigate your upcoming nursing interview. While these situational questions assess your critical thinking and communication skills, interviewers also ask these questions to gain insight into your personality to determine if you will be a good fit with the company culture. Remember to be relaxed and be your authentic self. Best of luck in nailing your interview!
Learn more about Krista Wenz