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Shift Leader Interview Questions

30 Shift Leader Interview Questions
Question 1 of 30
Do you enjoy the challenge of more responsibilities?
How to Answer
Give your interviewer confidence in you by expressing your enthusiasm for challenges and explaining your process for overcoming challenges. This is a good chance to show off a solid work ethic. Leaders are expected to be well-aligned with the company's needs.

Answer Example
"I love having more responsibilities because it means that I can have a bigger positive impact on the company. I see challenges as ways for me to grow and add value to the company."
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Question 2 of 30
What will you offer us, as a shift leader, that others may not?
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How to Answer
If possible, give some context about an uncommon experience that you may have had or highlight a special achievement that utilized a particular skill that you developed from outside this industry.

Otherwise, choose 1-3 character traits and connect them to actions that would benefit the company.

Answer Example
"I do a lot of volunteering at the hospital, and I learned how to be very empathetic and how to peacefully manage a negative situation. I'm also very positive, I genuinely care about the people I'm leading, and I'm very organized. What that means is that my team will be motivated to do their work, and that there's going to be better performance due to the fact that there's less wasted time and effort. I also set a good example on how to be compassionate, which leads to faster resolution times."
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Question 3 of 30
As a shift leader you must have great communication skills. What would your previous manager or supervisor say about your communication style?
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How to Answer
Give 2-3 qualities that describe your communication style and give a brief example of what you would say in order to demonstrate those qualities. In general, a leader should give clear directions to ensure that the team members can be held accountable.

Answer Example
"She would say that I'm very concise and clear. I give directions to my team by stating the outcome I need and by when. I also check in to see if they understand how to do it. That way, if something isn't done, I can hold them accountable."
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Question 4 of 30
Give me an example of when you led by example.
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How to Answer
'Leading by example' is a broad concept. Whether or not it involves a task, your outlook and mindset is the key to successful leadership.

Choose a scenario where you were able to take actions for your team members to model. Describe the situation. Then talk about the actions you took and how you turned the situation into a teachable moment. If possible, follow through with a positive long-term outcome, such as a change in the team member's performance.

Answer Example
"One time, a team member was getting frustrated at a customer. I noticed the expression on his face, so I politely stepped in. I positioned myself across from my team member so that he could see me talking to the customer. I made sure to have very positive body language: I had a smile on my face, I had a relaxed and open posture, and my tone of voice was friendly and caring. After the customer was taken care of, I had a chat with the team member. I approached it as positive teaching moment. I also found out that he was having issues in his personal life. I was able to help him out with that in a small way and I earned his loyalty and respect, which led to him being a much more enthusiastic team member."
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Question 5 of 30
Describe a time when you facilitated a creative solution to a problem between two employees.
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Question 6 of 30
What would your previous supervisor say about your time management skills.
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Question 7 of 30
In your opinion, what are the 3 most important skills to have as a shift leader?
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Question 8 of 30
What are you hoping to achieve from this position, and our company?
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Question 9 of 30
It is important to be able to multitask on the job as a shift leader. Tell me about your multitasking abilities.
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Question 10 of 30
How would you define good customer service?
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Question 11 of 30
Do you find that people listen to you when you request something of them?
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Question 12 of 30
Tell me about a time when you took a risk to achieve a goal. What was the outcome?
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Question 13 of 30
Do you have any management experience? Tell me about the largest team that you have managed.
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Question 14 of 30
As a shift leader you may be asked to work overtime, weekends, evenings and even holidays. Do you have flexibility in your availability?
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Question 15 of 30
Tell me about a time when you didn't do so well on something as a leader.
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Question 16 of 30
Tell me about how you delegate effectively.
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Question 17 of 30
Can your subordinates rely on you? Tell me about a time that you went over and above in order to pull a task together for your team.
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Question 18 of 30
Tell me how you would run a weekly team meeting.
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Question 19 of 30
Describe a major change that occurred in a job that you held. How did you adapt to this change?
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Question 20 of 30
Tell me about a time when your boss told you to do something that you disagreed with.
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Question 21 of 30
Tell me about your favorite job or manager. What made this person/position so great?
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Question 22 of 30
Are you experienced in handling customer payments and being responsible for large amounts of cash?
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Question 23 of 30
Describe a time where you had to deal with an irate customer. How did you handle the situation and were you able to make the customer happy in the end?
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Question 24 of 30
As a shift leader, you will be on your feet a lot during the day. Are you ready and willing to accept a physically demanding job?
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Question 25 of 30
Do you enjoy customer service?
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Question 26 of 30
Tell me about your long term career goals. What is your ideal career path or position?
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Question 27 of 30
What are your short term career goals?
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Question 28 of 30
Have you ever taken any courses or workshops related to customer service or sales?
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Question 29 of 30
What is the most common complaint you receive from customers in your current role? What would your recommendation do to improve that customer experience?
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Question 30 of 30
Do you have experience with inventory and order management?
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About Shift Leader

September 14th, 2018

Shift leaders take charge of a shift when the manager is off duty. This post is generally applicable to the restaurant industry, particular to fast food establishments. On the job, shift leaders are responsible for managing the staff in their department. They allocate responsibilities, ensure that every employee is performing their tasks efficiently, oversee the overall cleanliness in the kitchen and ensure that quality control standards are strictly adhered to in all aspects in the kitchen and in the dining area. In addition, shift leaders also stock supplies, reset tables, clean tables and counters and handle the cash register. They also interact with diners to ensure that they are satisfied.

There are no minimum qualification requirements. A high school diploma is enough to get you hired as a shift leader. However, you must have certain skills and attributes to be able to do this job efficiently. You must be able to multitask, think on your feet and be able to lead a team of staff. You must also have outstanding customer service and problem-solving skills. This can be a physically demanding job requiring you to spend long hours on your feet especially on weekends and holidays.

Most employers will provide on the job training so newly hired shift leaders can familiarize themselves with the restaurant's policies and methods. At the interview, you will be asked if you've had any experience working in a restaurant before. The interviewer will want to know if you are aware of exactly what the job entails. Reading through shift leader mock interview questions will help you anticipate what questions you are likely to be asked so you can prepare your answers in advance.

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