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Shift leaders take charge of a shift when the manager is off duty. This post is generally applicable to the restaurant industry, particular to fast food establishments. On the job, shift leaders are responsible for managing the staff in their department. They allocate responsibilities, ensure that every employee is performing their tasks efficiently, oversee the overall cleanliness in the kitchen and ensure that quality control standards are strictly adhered to in all aspects in the kitchen and in the dining area. In addition, shift leaders also stock supplies, reset tables, clean tables and counters and handle the cash register. They also interact with diners to ensure that they are satisfied.
There are no minimum qualification requirements. A high school diploma is enough to get you hired as a shift leader. However, you must have certain skills and attributes to be able to do this job efficiently. You must be able to multitask, think on your feet and be able to lead a team of staff. You must also have outstanding customer service and problem-solving skills. This can be a physically demanding job requiring you to spend long hours on your feet especially on weekends and holidays.
Most employers will provide on the job training so newly hired shift leaders can familiarize themselves with the restaurant's policies and methods. At the interview, you will be asked if you've had any experience working in a restaurant before. The interviewer will want to know if you are aware of exactly what the job entails. Reading through shift leader mock interview questions will help you anticipate what questions you are likely to be asked so you can prepare your answers in advance.