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Top 30 Shift Leader Interview Questions

Question 1 of 30
What are you hoping to achieve from this position, and our company?
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Question 2 of 30
Do you enjoy the challenge of more responsibilities?
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"I love having more responsibilities because it means that I can have a bigger positive impact on the company. I see challenges as ways for me to grow and add value to the company."
Give your interviewer confidence in you by expressing your enthusiasm for challenges and explaining your process for overcoming challenges. This is a good chance to show off a solid work ethic. Leaders are expected to be well-aligned with the company's needs.
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Question 3 of 30
What will you offer us, as a shift leader, that others may not?
Professional Answers Preview
"I do a lot of volunteering at the hospital, and I learned how to be very empathetic and how to peacefully manage a negative situation. I'm also very positive, I genuinely care about the people I'm leading, and I'm very organized. What that means is that my team will be motivated to do their work, and that there's going to be better performance due to the fact that there's less wasted time and effort. I also set a good example on how to be compassionate, which leads to faster resolution times."
If possible, give some context about an uncommon experience that you may have had or highlight a special achievement that utilized a particular skill that you developed from outside this industry. Otherwise, choose 1-3 character traits and connect them to actions that would benefit the company.
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Question 4 of 30
In your opinion, what are the 3 most important skills to have as a shift leader?
Professional Answers Preview
"A good leader needs to provide the team members with good training, clear direction on how to put that training into use, and motivation to do a great job. For optimum performance, a team should have no weak links, and it's my responsibility as a team leader to provide training, direction, and motivation as its needed."
Do you research about the company's values and check sites like Glassdoor for interviews from people who accepted a position. This will give you a clue as to what is important. In general, a leader needs to provide direction and motivation to his or her direct reports. A leader also needs to be dependable. At the supervisor level (as opposed to managerial level) you will be expected to have direct knowledge of how to perform the tasks your direct reports are responsible for.
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Question 5 of 30
As a shift leader you must have great communication skills. What would your previous manager or supervisor say about your communication style?
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Question 6 of 30
What would your previous supervisor say about your time management skills.
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Question 7 of 30
Describe a time when you facilitated a creative solution to a problem between two employees.
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Question 8 of 30
Give me an example of when you led by example.
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Question 9 of 30
It is important to be able to multitask on the job as a shift leader. Tell me about your multitasking abilities.
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Question 10 of 30
Do you find that people listen to you when you request something of them?
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Question 11 of 30
How would you define good customer service?
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Question 12 of 30
Tell me about a time when you took a risk to achieve a goal. What was the outcome?
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Question 13 of 30
Do you have any management experience? Tell me about the largest team that you have managed.
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Question 14 of 30
Describe a time where you had to deal with an irate customer. How did you handle the situation and were you able to make the customer happy in the end?
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Question 15 of 30
Tell me about how you delegate effectively.
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Question 16 of 30
Can your subordinates rely on you? Tell me about a time that you went over and above in order to pull a task together for your team.
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Question 17 of 30
Tell me how you would run a weekly team meeting.
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Question 18 of 30
Describe a major change that occurred in a job that you held. How did you adapt to this change?
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Question 19 of 30
Tell me about a time when your boss told you to do something that you disagreed with.
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Question 20 of 30
Tell me about your favorite job or manager. What made this person/position so great?
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Question 21 of 30
Are you experienced in handling customer payments and being responsible for large amounts of cash?
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Question 22 of 30
As a shift leader you may be asked to work overtime, weekends, evenings and even holidays. Do you have flexibility in your availability?
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Question 23 of 30
As a shift leader, you will be on your feet a lot during the day. Are you ready and willing to accept a physically demanding job?
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Question 24 of 30
Do you enjoy customer service?
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Question 25 of 30
Tell me about your long term career goals. What is your ideal career path or position?
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Question 26 of 30
What are your short term career goals?
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Question 27 of 30
Have you ever taken any courses or workshops related to customer service or sales?
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Question 28 of 30
What is the most common complaint you receive from customers in your current role? What would your recommendation do to improve that customer experience?
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Question 29 of 30
Do you have experience with inventory and order management?
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Question 30 of 30
Tell me about a time when you didn't do so well on something as a leader.
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User-Submitted Interview Answers

Question 1 of 30
What are you hoping to achieve from this position, and our company?
User-Submitted Answers
1.
I want a stable and fulfilling career.
2.
I want to see that our client satisfaction is at its best at the same time leading my team to fully develop into their own roles and understand that as a team we can and will accomplish much more than as an individual.
3.
I would like to have this job to gain experience as a leader and to help me grow within the Banfield company. Being a better leader will help me in my professional life as well as my personal one.
4.
To learn and grow personally and professionally so that I will prepare myself to move on to the next level.
5.
I'm willing to train and do any courses, that will enable to do the best job I can.
6.
More money and to lead my team.
7.
I want to be useful for my office and collective .Raise the quality of security service.
8.
I want to gain more experience to communicate with other.
9.
Lucrative offer and better career.
10.
An opportunity to assist the company in growing.
11.
I need an avenue to contribute my acquired skillset and also to grow and develop more in my skills and talent which will prove to be helpful to this organisation.
12.
To gain experience by managing one team.
13.
Look. I need money and you need good workers. So just hire me. It'll make it easier for the both of us.
14.
From this position my goal is to build from the bottom, up and accomplish each job at fast and correct paste. From this company I plan to put in my effort to make it a better company, I any way that I can.
Question 2 of 30
Do you enjoy the challenge of more responsibilities?
User-Submitted Answers
1.
Yes, I enjoy new tasks and learning.
2.
I usually enjoy taking on challenges as this is my niche, I have learned my way up and around by taking on the unknown.
3.
Absolutely, I like feeling productive and enjoy facing a challenge.
4.
Yes, I like a challenging myself, and im ambitious and willing to train.
5.
My job is to do whatever my manager asks of me and get the work out in a timely manner and keep the people safe, Yes I enjoy responsibilities and uphold them everytime.
6.
Yes I do, since I will get chance to enhance my self.
7.
Yes because the more the resposibilities is the more experience and learining.
8.
Yes I do. And not only enjoy I think would be good for me to keep develop myself.
9.
Yes I am. My motto is go forward be honest and afraid nothing .
10.
I thrive on new challenges,
11.
Yes, I believe shift leader has a responsibilities to accept the chanllenge.
12.
I love to accept the new challengies.
13.
Yea dahil mas madaming responsibilities, mas challenging ang trabaho. Dahil mas masarap din po sa pakiramdam lalo pag succesful yung task namin as team tapos ako ang naglelead.
14.
Indeed, I very much do, thats why I am applied for this role to further grow in my career.
15.
Yes sir because I love challenges and on that I will gain great experience.
Question 3 of 30
What will you offer us, as a shift leader, that others may not?
User-Submitted Answers
1.
I'm a hard worker, I have goals and ambitions to keep getting better in all aspects of life and I believe in growth, and I believe that this company will help me grow exceptionally.
2.
I reckon I should be given the job as I feel I can make a difference to the team and encourage them in the right direction to do their job the way the company wants you to do it.
3.
I have been in my role for two years now, at this point I have learned what it was that I needed to help me become a better supervisor and how to develop other by sharing my successes and downfalls.
4.
I am a driven employee and I pick things up quickly.
5.
I am team player and good at my job.
6.
I am motivated and dedicated to exceeding the goals I have set for myself. More importantly, I feel invested in this company and want to be apart of it as it continues to grow.
7.
I'm very reliable hard worker.
8.
Because I can bring a lot to the table, time management, sales skills, and a team player.
9.
I am a good team leader having very good people management skull.
10.
Cause I am perfect for the job, cause I'm very positive and can lead my team in the right direction.
11.
Because I am hard-working and honest and very ambitious.
12.
I'm honest and hard working.
13.
As I am having sufficient experience in managing team and work with no errors and issues.
14.
I am ambitious, well planned and organised person, adaptable to change, good listener. Good communications skills, eager to learn,
15.
You should hire me because I can do what ever the job is and I can learn easily.
Question 4 of 30
In your opinion, what are the 3 most important skills to have as a shift leader?
User-Submitted Answers
1.
Honesty listening skills being able to manage money staff.
2.
Good communication, a cool head, string ethics, accountably.
3.
Multi tasking, communication, effective management of your team to develop them into their roles to earn their respect, split decision making, prioritization, understanding and truly following the company mission statement.
4.
I think that people skills are definitely important to this job as well being able to pick things up quickly.
5.
Communication is very essential, keeping up with the update, use of technology as we r going through lots of development, time management decision making skill, resource management, team player ...
6.
Communication skills, critical thinking skills, time management skills, customers service skills, teamwork skills, and leadership skills.
7.
Computer skills, telephone manner, patience, politest.
8.
Leading in a positive way.
9.
ITIL management, team leadership skills.
10.
Good personality, ethics and also hard working.
11.
Communication, leadership, empathy, order and organitation.
12.
Responsibility. Executive. Instant decisions. Mobility. Reliability .
13.
I do have a strong communication, patent.
14.
Leadership, planning, execution, maintenance, production.
15.
Leadership, loyal, knowledge of the domain.
Question 5 of 30
As a shift leader you must have great communication skills. What would your previous manager or supervisor say about your communication style?
User-Submitted Answers
1.
I try my best to give clear and concise information so there isn't any wonder or unsureness to my expectations.
2.
My communication skills are very good in a way that I can talk to both colleagues and customers without any derogatory issues.
3.
My communication skills are my most important asset, as I have learned from experience that if you have no dialogue open then you will be working on catching up and or patching holes wherever there may be a fire that day.
4.
Good, I am open for deccussion and made decisions based on adequate Info.
5.
Based on previous experiences with customers and coworkers, I would say that they are effective.
6.
Very good, like meeting different people from all walks of life.
7.
My communication skills are good.
8.
My communication skills are excellent.
9.
My communication skills are very well as In my current role I am speaking a lot with clients and sales.
10.
Its up to the level of requirement.
11.
My communications skills are good, I deliver communications in different methods, verbally, written, text,
12.
I am a quiet question, I believe the more knowledge a persona have the more efficient is the communication.
13.
I am very communicative men. I like to work with collectives and try to find for every one special way.
14.
I have excellent communication skills, verbally face toface, messages note form ,
15.
I think I do have a strong communication with children, parents and co-workers.
Question 6 of 30
What would your previous supervisor say about your time management skills.
User-Submitted Answers
1.
I usually will evaluate my daily schedule and current events taking place to develop a plan of action for that day and of course thinking long term as well what impact will the choices that I make today how will they impact the center in the near future.
2.
Yes. I focus on the most important tasks first and then work my way through a mental list of things that need to be done for each patient in the hospital.
3.
Yes, I feel I am very good at setting goals and reaching them in a productive and timely manner.
4.
Very well, excellent time management, conscientious worker, neat and tidy.
5.
I am very good at managing time well.
6.
Yes I do. There is never problem for me to manage my time well. I am always planning my work time /schedule .I think this is a maine rule for the successful person.
7.
Yes, I wont be late for my work. If I cannot work becasue of sick. I will call my superviosr and find a coverage.
8.
From start to finish, I keep notes to help me do my tasks well, and I set time frames to finish tasks.
9.
My supervisor will say that I'm very reliable on coming on time for work and coming in an extra ten minutes before my shift to get into the work environment.
Question 7 of 30
Describe a time when you facilitated a creative solution to a problem between two employees.
User-Submitted Answers
1.
When one crew was rhink9a another shift leader was looking down on her about her work .. And I told her you would have to find a way you know best to do the job at hand and show you can keep up.
2.
I had 2 lol coming to me talking about one another and I encouraged them to talk things out.
3.
There was a situation that almost got violent between these two employees, and I got in between both employees and simply said to both, "Will this all worth sacrificing your job and getting fired.
Question 8 of 30
Give me an example of when you led by example.
Question 9 of 30
It is important to be able to multitask on the job as a shift leader. Tell me about your multitasking abilities.
User-Submitted Answers
1.
Yes, working in the photo department requires employees to fulfill multiple task, request, and customer service situations on a daily basis.
2.
Yes I am, that will give you a an idea what is happening in the team and you get a idea about the environment.
Question 10 of 30
Do you find that people listen to you when you request something of them?
User-Submitted Answers
1.
Yes. I find when you show good work ethic and professionalism people trust your direction.
2.
I have had success with this as I am the type personality that will engage with others and include them and give enough detail when ever I am requesting anything of them. I have learned that in order to get something you must include them into daily and long term plans. This makes them feel part of a team and that is your biggest team builder.
3.
Being younger seemed to affect others view of my authority while working at Planet Pet as a shift lead with some of the newer associates at first until I showed them that I knew what I was doing and was confident in my abilities as a leader.
4.
Yes, I ask politely and i'm very mannerly and will offer to help them when they need help.
Question 11 of 30
How would you define good customer service?
User-Submitted Answers
1.
Offering products and services that gives the customer the most satisfying and enjoyable experience.
2.
Good customer service is when we are meeting our clients requirements and at the same time our quality is exceeding expectation, we can accomplish with proper training and attention to detail.
3.
Going above and beyond to satisfy a client to the best of my abilities, and even if I can't give them what they want, still leave them with a positive view of Banfield.
4.
I like to think it is exceptional, I definitely do all that is in my power to make each customer feel that my goal is to make them feel welcome and know that I will do everything possible to satisfy all of their needs.
5.
Politeness, mannerly, helpful, and the customer is always right.
6.
Quality, services and cleanliness.
7.
Good customer service is a service to provide the output before the specified time with no errors.
Question 12 of 30
Tell me about a time when you took a risk to achieve a goal. What was the outcome?
User-Submitted Answers
1.
Riverside, still in progress, but I can tell you about on multiple occasions I had to dicipline a csr for not following through on his requirements and then working towards creating a development plan that worked best for that csr. The csr is still at the phx faclility.
2.
I trained people and I give them a chance to show me how well they can do, because I believe in them they never let me down.
3.
Handling drive thru.. Making sure I have everything I need in drive thru.
4.
We have a time where management is insisting to track the details of the tickets income and outcome on daily basis. To get the same I searched in google and some experimental things in service now I prepared few sample reports to achieve the required outputs for management. And it was pretty much appreciated.
5.
I knew that we didn't take any produce prepared for next day so I took some out.
Question 13 of 30
Do you have any management experience? Tell me about the largest team that you have managed.
Question 14 of 30
Describe a time where you had to deal with an irate customer. How did you handle the situation and were you able to make the customer happy in the end?
User-Submitted Answers
1.
Saying there sausage was done.. I told them I was sorry for inconvenience and will b glady to replace the biscuit.
2.
I had to calm a customer down by explaining to her that we don't have any more chicken and offered her a free meal.
Question 15 of 30
Tell me about how you delegate effectively.
Question 16 of 30
Can your subordinates rely on you? Tell me about a time that you went over and above in order to pull a task together for your team.
User-Submitted Answers
1.
I trained people and I give them a chance to show me how well they can do, because I believe in them they never let me down.
Question 17 of 30
Tell me how you would run a weekly team meeting.
Question 18 of 30
Describe a major change that occurred in a job that you held. How did you adapt to this change?
Question 19 of 30
Tell me about a time when your boss told you to do something that you disagreed with.
Question 20 of 30
Tell me about your favorite job or manager. What made this person/position so great?
Question 21 of 30
Are you experienced in handling customer payments and being responsible for large amounts of cash?
Question 22 of 30
As a shift leader you may be asked to work overtime, weekends, evenings and even holidays. Do you have flexibility in your availability?
Question 23 of 30
As a shift leader, you will be on your feet a lot during the day. Are you ready and willing to accept a physically demanding job?
Question 24 of 30
Do you enjoy customer service?
Question 25 of 30
Tell me about your long term career goals. What is your ideal career path or position?
Question 26 of 30
What are your short term career goals?
Question 27 of 30
Have you ever taken any courses or workshops related to customer service or sales?
Question 28 of 30
What is the most common complaint you receive from customers in your current role? What would your recommendation do to improve that customer experience?
User-Submitted Answers
1.
Wrong order.. Will tell them I'm sorry for the inconvenience and give them what was asked from them.
2.
Complaint regarding a hold on issue for long. Immediatly I involved SME and myself to resolve it with no time.
3.
A customer was complaining about the length of time it took to prepare her meal so I offered her a free desert.
Question 29 of 30
Do you have experience with inventory and order management?
Question 30 of 30
Tell me about a time when you didn't do so well on something as a leader.

About Shift Leader

April 1st, 2017

Shift leaders take charge of a shift when the manager is off duty. This post is generally applicable to the restaurant industry, particular to fast food establishments. On the job, shift leaders are responsible for managing the staff in their department. They allocate responsibilities, ensure that every employee is performing their tasks efficiently, oversee the overall cleanliness in the kitchen and ensure that quality control standards are strictly adhered to in all aspects in the kitchen and in the dining area. In addition, shift leaders also stock supplies, reset tables, clean tables and counters and handle the cash register. They also interact with diners to ensure that they are satisfied.

There are no minimum qualification requirements. A high school diploma is enough to get you hired as a shift leader. However, you must have certain skills and attributes to be able to do this job efficiently. You must be able to multitask, think on your feet and be able to lead a team of staff. You must also have outstanding customer service and problem-solving skills. This can be a physically demanding job requiring you to spend long hours on your feet especially on weekends and holidays.

Most employers will provide on the job training so newly hired shift leaders can familiarize themselves with the restaurant's policies and methods. At the interview, you will be asked if you've had any experience working in a restaurant before. The interviewer will want to know if you are aware of exactly what the job entails. Reading through shift leader mock interview questions will help you anticipate what questions you are likely to be asked so you can prepare your answers in advance.

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