Shift Leader Interview Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Tell me about a time when your boss told you to do something that you disagreed with.

Shift Leader Interview Questions

  1. 1.

    Tell me about a time when your boss told you to do something that you disagreed with.

  2. 2.

    Do you find that people listen to you when you request something of them?

  3. 3.

    Tell me about your long term career goals. What is your ideal career path or position?

  4. 4.

    Do you enjoy the challenge of more responsibilities?

  5. 5.

    Tell me about a time when you took a risk to achieve a goal. What was the outcome?

  6. 6.

    Do you have any management experience? Tell me about the largest team that you have managed.

  7. 7.

    Describe a major change that occurred in a job that you held. How did you adapt to this change?

  8. 8.

    Describe a time where you had to deal with an irate customer. How did you handle the situation and were you able to make the customer happy in the end?

  9. 9.

    Are you experienced in handling customer payments and being responsible for large amounts of cash?

  10. 10.

    What are you hoping to achieve from this position, and our company?

  11. 11.

    Do you enjoy customer service?

  12. 12.

    Give me an example of when you led by example.

  13. 13.

    Do you have experience with inventory and order management?

  14. 14.

    Describe a time when you facilitated a creative solution to a problem between two employees.

  15. 15.

    As a shift leader you must have great communication skills. What would your previous manager or supervisor say about your communication style?

  16. 16.

    What will you offer us, as a shift leader, that others may not?

  17. 17.

    In your opinion, what are the 3 most important skills to have as a shift leader?

  18. 18.

    What would your previous supervisor say about your time management skills.

  19. 19.

    It is important to be able to multitask on the job as a shift leader. Tell me about your multitasking abilities.

  20. 20.

    How would you define good customer service?

  21. 21.

    Tell me about a time when you didn't do so well on something as a leader.

  22. 22.

    Have you ever taken any courses or workshops related to customer service or sales?

  23. 23.

    What are your short term career goals?

  24. 24.

    As a shift leader, you will be on your feet a lot during the day. Are you ready and willing to accept a physically demanding job?

  25. 25.

    As a shift leader you may be asked to work overtime, weekends, evenings and even holidays. Do you have flexibility in your availability?

  26. 26.

    Tell me about your favorite job or manager. What made this person/position so great?

  27. 27.

    Tell me how you would run a weekly team meeting.

  28. 28.

    What is the most common complaint you receive from customers in your current role? What would your recommendation do to improve that customer experience?

  29. 29.

    Tell me about how you delegate effectively.

  30. 30.

    Can your subordinates rely on you? Tell me about a time that you went over and above in order to pull a task together for your team.