Shift Leader Mock Interview

To help you prepare for your Shift Leader interview, here are 30 interview questions and answer examples.

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Question 1 of 30

Tell me about a time when you took a risk to achieve a goal. What was the outcome?

"There was a time when I was responsible for a team of graphic designers. We were late on a really tight deadline and one of the graphic designer's laptop in the office broke down. I'm supposed to ask for approval for purchases over $200, but I took the risk and went out and got a laptop for $800. This led to us finishing the project on time and keeping a client happy. Even though that client was a small client at the time, they were impressed with our ability to keep our promises and they became our most loyal client and spent over $X with us over the years."

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30 Shift Leader Interview Questions & Answers

Below is a list of our Shift Leader interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Tell me about a time when you took a risk to achieve a goal. What was the outcome?

  • 2. Tell me about a time when you didn't do so well on something as a leader.

  • 3. Tell me about how you delegate effectively.

  • 4. Give me an example of when you led by example.

  • 5. Tell me how you would run a weekly team meeting.

  • 6. Describe a major change that occurred in a job that you held. How did you adapt to this change?

  • 7. Tell me about a time when your boss told you to do something that you disagreed with.

  • 8. Tell me about your favorite job or manager. What made this person/position so great?

  • 9. Are you experienced in handling customer payments and being responsible for large amounts of cash?

  • 10. As a shift leader you may be asked to work overtime, weekends, evenings and even holidays. Do you have flexibility in your availability?

  • 11. As a shift leader, you will be on your feet a lot during the day. Are you ready and willing to accept a physically demanding job?

  • 12. Do you enjoy customer service?

  • 13. Tell me about your long term career goals. What is your ideal career path or position?

  • 14. What are your short term career goals?

  • 15. Have you ever taken any courses or workshops related to customer service or sales?

  • 16. Do you have any management experience? Tell me about the largest team that you have managed.

  • 17. Describe a time when you facilitated a creative solution to a problem between two employees.

  • 18. What would your previous supervisor say about your time management skills.

  • 19. What are you hoping to achieve from this position, and our company?

  • 20. In your opinion, what are the 3 most important skills to have as a shift leader?

  • 21. Describe a time where you had to deal with an irate customer. How did you handle the situation and were you able to make the customer happy in the end?

  • 22. Do you have experience with inventory and order management?

  • 23. What is the most common complaint you receive from customers in your current role? What would your recommendation do to improve that customer experience?

  • 24. Can your subordinates rely on you? Tell me about a time that you went over and above in order to pull a task together for your team.

  • 25. It is important to be able to multitask on the job as a shift leader. Tell me about your multitasking abilities.

  • 26. Do you find that people listen to you when you request something of them?

  • 27. As a shift leader you must have great communication skills. What would your previous manager or supervisor say about your communication style?

  • 28. How would you define good customer service?

  • 29. What will you offer us, as a shift leader, that others may not?

  • 30. Do you enjoy the challenge of more responsibilities?